Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,275 Reviews)
Open Ratings Snapshot
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Galaxy S25 ultra= best one yet
on May 26, 2025
Posted by: Johnathan B
from New England
Expertise:Intermediate
Verified Purchase:Yes
Favorite galaxy model yet, and Been using them for years.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey Johnathan B, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that of all of the Samsung Galaxy devices you have had over the years that this has been your favorite thus far. We have provided links to a few resources to help you fully explore the capabilities of your device and answer any questions along the way. Thank you forbeing a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra 512GB unlocked
on May 26, 2025
Posted by: RG3rd
Verified Purchase:Yes
Great phone sobfar. Still learning the bells and whistles.
Response from Samsung USBy R&R Team, May 27, 2025
Hi RG3rd, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are so initally pleased with your new phone. We have provided links to the full device manual to help you with the features and exploration of your device. We have also shared a link to the Samsung Support Team if any questions come up during your usage of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on May 26, 2025
Posted by: Paola
from Miami, Florida
Expertise:Intermediate
Verified Purchase:Yes
The phone is AMAZING!! The quality of the pictures and how clear they are is GREAT! Alot of new features im still learning! But overall I LOVE my new phone!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Paola, we are grateful to you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear how amazed you are by your new phone. We would love to help you with the exploration of the amazing features of your device, and have provided a link to the full device manual for your convenience. We have also shared a link to the Samsung Support Team for additional assistance with any questions you may have come up during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent Samsung device
on May 26, 2025
Posted by: Car Guy
from Fort Worth, Texas
Expertise:Intermediate
Verified Purchase:Yes
Great all around phone with the benefit of the stylus! Excellent service reception and battery life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Car Guy, we are grateful for your feedback on the Samsung Galaxy S25 Ultra. We love hearing that you are finding it to be such a great device and finding the S Pen to be a useful accessory for your usage. We have provided a link to the Samsung Support Team to offer assistance with any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Not impressed
on May 26, 2025
Posted by: Kim H
Expertise:Expert
Bring back the S pen feature to take pictures and also the feature to swipe the phone to take pictures instead of having to use the volume and power button. If you bring those features back the phone would be awesome.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
3 out of 5
3
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 27, 2025
Hi there Kim H, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand how important specific features of your device are to you including being able to take photos from a distance. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can also use with the camera of your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Nice phone
on May 25, 2025
Posted by: Atlkid_90
Expertise:Intermediate
Very nice and lightweight phone, love the picture quality & the screen is much bigger and better Very smooth and precise.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Altkid_90, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the lighter design, camera quality, and display size of your device. We have provided a link to the full device manual to help you with additional features like Galaxy AI, and to the Samsung Support Team to assist you if any questions come up during usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
No more BT stylus.
on May 25, 2025
Posted by: Nobody
Nice phone but the one thing I use that they took away is the Bluetooth stylus. You can no longer use it for remote shutter activation.
Response from Samsung USBy R&R Team, May 27, 2025
Hi Nobody, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when a feature you have used previously has been changed. We have provided a link to the full device manual that will highlight the usage of hand gestures and voice commands you can use to control your phone camera from a distance to help you capture the photos and videos you are seeking. We have also shared a link to the Samsung Support Team for your convenience if you ever have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
No one wants a useless button after it did so much
on May 25, 2025
Posted by: Echo
Expertise:Intermediate
Verified Purchase:Yes
Where is the release of a separate Bluetooth spen i heard you did it in the uk and tgat the phone still has the charging coil
No, I would not recommend this to a friend.
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Value
4 out of 5
4
Written by a customer while visiting Samsung US
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