Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,275 Reviews)
Open Ratings Snapshot
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Excellent
on May 27, 2025
Posted by: Alicia
from Washington
Expertise:Expert
I do love this product it Excellent keep doing well
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Alicia, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We love hearing how in love with your new phone you are, and that it has been such a great addition to your life every day. We have provided links to the full device manual to help you discover additional capabilities of your device, and to the Samsung Support Team if you ever have any questions. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
It's fantastic
on May 27, 2025
Posted by: Shelly L King
from Michigan
Expertise:Expert
Verified Purchase:Yes
I absolutely love it . Its fast and the camera takes wonderful pictures.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hey Shelly L King, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how pleased you are and how much you ar eloving capturing so many amazing photos and videos with your new phone. We have provided a link to the full device manual to help you discover the features of Galaxy AI that can help you further enhance your experience with the camera of your device. We have also shared a link to the Samsung Support Team to answer any questions you may have about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Not worth the money
on May 27, 2025
Posted by: Lady fix it
S pen has no Bluetooth. It's slower. And I week in it did a scramble weird lines. I spoke to att. They did nothing. They want me to speak to samsung. They want me to MAIL them my phone. The S 25 is not worth it. I should have kept my old phone. Instead of improving features they went backwards.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Lady fix it, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are always happy to assist our customers with any frustrations. For the S Pen of your device, we have provided a link to an article to help you integrate the redesigned features in to your usage. We have also shared a link to a troubleshooting guide to help you maximize the speed of your device. We lastly, provided a link to an article to help you with the display, and to the Samsung Support Team for additional assistance if these experiences continue. We appreciate you being a Samsung customer. -Elizabeth
Pink lines or dead pixels on Galaxy phone or tablet's display
https://www.samsung.com/us/support/troubleshooting/TSG01001485/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Pencil doesn't work well
on May 27, 2025
Posted by: Wendy
from Idaho
Expertise:Intermediate
Verified Purchase:Yes
The pencil not much works, it comes out on its own and often does not grab it.The cell phone screen is very rare.
I would recommend this to a friend!
Features
4 out of 5
4
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 28, 2025
Hey Wendy, thank youf or your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are overall pleased with the usage of your device. We have provided a link to the Samsung Support Team if the S Pen of your device is not staying inside the device as intended. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Pics are amazing
on May 27, 2025
Posted by: Joel
Verified Purchase:Yes
Stunning pic quality and gaming experience on your samsung!
Response from Samsung USBy R&R Team, May 27, 2025
Hey Joel, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear how much you are enjoying using the enhancing camera features to capture some amazing photos and videos. We have provided a link to the full device manual to help you explore the features of Galaxy AI and use them to further enhance your photos and videos. We have also provided a link to the Samsung Support Team to answer any questions you may have as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great 👍 1Tb
on May 27, 2025
Posted by: SamMan
Expertise:Expert
Great features thank you
Better than samsung s24 ultra
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 27, 2025
Hey SamMan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how amazed you have been by the enhanced features and capabilities of your device. We have provided links to resources to help you continue to explore the enhanced features, and answer any questions that may arise along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
Sounds
on May 26, 2025
Posted by: Romi
Verified Purchase:Yes
The sound is not good , las personas me escuchan muy bajo
Response from Samsung USBy R&R Team, May 27, 2025
Hi Romi, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love to help you with the audio quality of your device. We have provided a link to an article to help you with the advanced audio settings on your device. We have also shared a link to the Samsung Support Team if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Discover the Advanced audio settings on Galaxy devices
https://www.samsung.com/us/support/answer/ANS00080348/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wonderful Samsung Galaxy S25 Ultra
on May 26, 2025
Posted by: Peter
from Atlanta, GA
Verified Purchase:Yes
Graet design, fast speed, clear picture screen, longer battery hours, high quality pictures!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, May 27, 2025
Hi Peter, we appreciate you taking time out of your day to provide your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are so pleased with the design, speed, camera quality, and lastin gbattery with your new device. We hope you have also found the opportunity to explore the ways in which Galaxy AI can further enhance your experience with your device. We have provided links to the device manual to help you and to the Samsung Support Team to answer any questions along the way. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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