Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,275 Reviews)
Open Ratings Snapshot
Rating breakdown 27,275 reviews
5 Stars
23,379
4 Stars
3,026
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3 out of 5
3
Could've been better. :)
on May 28, 2025
Posted by: M Hamza
from Chicago, Illinois
Expertise:Expert
Verified Purchase:Yes
I had Samsung S23 Ultra before this and I totally loved it, the shape, features and what not. When I was upgrading I wasn't really happy with it but I did just because the screen cracked of my S23 and I don't like using phones after they've been through a repair shop. I decided to upgrade and to be really honest This Samsung S25 Ultra didn't live up to my expectations. The camera, speed, and everything else I liked better of S23 Ultra. S25 Ultra is okay but it's not great. Kind of laggy, a lot of different glitches and camera also didn't live up to my expectations.
No, I would not recommend this to a friend.
Features
3 out of 5
3
Performance
2 out of 5
2
Design
2 out of 5
2
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 29, 2025
Hi there M Hamza, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We would love to help you maximize your experience with your device, and resolve any frustrations you mention experiencing. We have provided links to articles to help you maximize the speed and use the different camera features of your device. We have also shared a link to the full device manual to help you with the features of Galaxy AI that can further enhance your usage of the camera. Lastly, we have provided a link to the Samsung Support Team if you feel that your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The best one.
on May 28, 2025
Posted by: Randall
Verified Purchase:Yes
This Samsung is a machine of fun and emotions . I have been using this brand for a long time and it does not disappoint.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 29, 2025
Hi Randall, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the usage and capabilities of this device, and that is causing you such joy and enjoyment. We have provided a link to the Samsung Support Team to offer assistance one on one any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Terrible buy
on May 28, 2025
Posted by: Toobraazzyy
phone was super laggy when I powered it on and it said de bluetooth device is ready to pair in some kind of Chinese voice. I don’t know if that’s supposed to happen.
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Toobraazzyy, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand how important your phone is to you every day, and we are always happy to assist our customers. We have provided a link to an article to help you maximize the speed of your device. We have also provided a link to the Samsung Support Team if this experience continues or you would like to discuss your experience further with the inital setup. We appreciate you being a Samsung customer. -Elizabeth
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Endless fun learning S25 ulta.
on May 28, 2025
Posted by: Y Park
from OKC, OK
Expertise:Intermediate
Verified Purchase:Yes
I am having fun everyday learning endless features S25 ultra has. There are so many cool features I can learn and utilize in daily life.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi there Y Park, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such a fun time exploring the full capabilities of your new device. We have provided links below to resources to help you with this exploration, and to answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome!!
on May 28, 2025
Posted by: BillyLegg
from Peru, IN
Expertise:Expert
Verified Purchase:Yes
No complaints! Does everything as expected and more!!!
Performance
5 out of 5
5
Response from Samsung USBy R&R Team, May 28, 2025
Hi BillyLegg, thank you for your feedback on yoru Samsung galaxy S25 Ultra. We are thrilled to know that you are finding this device to be so excellent and in fact to be exceeding all of your expectations. We have provided a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
Great but easily warms up.
on May 27, 2025
Posted by: LupeC
from Oxnard,California
Expertise:Beginner
Verified Purchase:Yes
It's a great phone. It looks and sounds great and has a lot going on. But the down side is the phone tends to warm up very easily with very little use of the phone maybe just my experience. Other than that. I actually really like the phone.
Performance
3 out of 5
3
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hi LupeC, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and capabilities of your new phone. We have provided a link to a troubleshooting guide to assist you with the temperature of your device. We have also shared a link to the Samsung Support Team if this experience continues with your device or you ever have questions. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best Galaxy!
on May 27, 2025
Posted by: Moe Bash
from VA
Expertise:Intermediate
Verified Purchase:Yes
The best Galaxy phone I have ever owned. It is a superphone!!!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
3 out of 5
3
Response from Samsung USBy R&R Team, May 28, 2025
Hey Moe Bash, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so amazed with the powerhouse nature of this device, and finding it so useful for a range of daily tasks. We have provided links to resources to help you fully discover additional capabilities like Galaxy AI, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Batter life is lacking
on May 27, 2025
Posted by: Andy
Expertise:Intermediate
Verified Purchase:Yes
Battery is weak. After full charge drops to single digits by end of the night without high usages or streaming. The phone overall is great.
Response from Samsung USBy R&R Team, May 28, 2025
Hi Andy, thank youf or sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the capabilities and features of your new phone. The battery life should maximize automatically after a short period of usage, and adjustments to your specific consumption. If this is not your experience, we have provided links to a few troubleshooting guides to further assist you. We have also shared a link to the Samsung Support Team to offer additional assistance if this experience continues or you have any questions. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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