Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,092 Reviews)
Rating breakdown 27,092 reviews
5 Stars
23,268
4 Stars
3,003
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
S25 ULTRA IS A BREATHTAKING DEVICE
on June 12, 2025
Posted by: jakob13
[This review was collected as part of a promotion.] The Samsung S25 Ultra is a spectacular phone. I have the one in Titanium Jade Green, and under certain lighting, it actually looks like gold sometimes. The weight and feel of it while you're holding it in your hands - ultimate comfort. The edges make it easy to grip, and the screen is radiant. Photos taken with the phone are crisp, clear and true-to-life.
I was never one to use much of AI but decided to give some of the Galaxy AI features a try:
Photo edits:
Galaxy AI allows you to edit photos, replacing or moving objects and filling in its original space, it's fun and fairly accurate.
Galaxy AI allows you to edit photos, replacing or moving objects and filling in its original space, it's fun and fairly accurate.
Voice recorder:
This feature rocks. So often in meetings we lose track of discussion, and this feature managed to record and transcribe everything, while recognising different voices and label them in the transcript. THEN it also summarises?! Amazeballs. Doesn't change how long the meetings still take though lol.
This feature rocks. So often in meetings we lose track of discussion, and this feature managed to record and transcribe everything, while recognising different voices and label them in the transcript. THEN it also summarises?! Amazeballs. Doesn't change how long the meetings still take though lol.
Translation:
My mother is only able to speak in her native language, and unfortunately I am not as great as she is in that language, and the translate feature is on Whatsapp directly itself. I no longer have to go to a browser and translate before typing it out to her. Such efficiency, much clarity!
My mother is only able to speak in her native language, and unfortunately I am not as great as she is in that language, and the translate feature is on Whatsapp directly itself. I no longer have to go to a browser and translate before typing it out to her. Such efficiency, much clarity!
I haven’t had the chance to try the Interpreter feature yet, but am stoked to try that once I travel to a country where I don’t speak the language.
Overall, the Samsung S25 Ultra has been an incredible phone to use, and I can’t wait to go through life with it!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S25 Ultra = Absolute Game Changer!
on June 12, 2025
Posted by: darkanddarlingx
[This review was collected as part of a promotion.] I didn’t think a phone could surprise me anymore… then the Galaxy S25 Ultra showed up. The screen is insanely bright and smooth, like holding a little movie theater. The camera? Pure magic. I zoomed in on the moon and actually saw detail — not a blurry dot.
It’s lightning fast, doesn’t overheat, and the battery lasts me a day and a half easy. Plus the Galaxy AI features actually help — like summarizing notes or editing photos on the fly. And don’t even get me started on the S Pen. Addictive.
Samsung really went off with this one. Easily the best phone I’ve ever owned.
Value
5
Written by a customer while visiting Samsung US
Posted by: Andrea Tellez Stipe
from Goldsboro NC
Expertise:Intermediate
Verified Purchase:Yes
My phone get hot when I'm over the phone. I'd like to get a contact number for customer service
No, I would not recommend this to a friend.
Features
3
Value
3
Response from Samsung USBy R&R Team, June 13, 2025
Hi Andrea Tellez Stipe, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We understand how important your phone calls are to you, and wanting to be able to hold on to your device comfortably for the duration. We have provided a link to a troubleshooting guide to help you with this experience at your convenience. We have also provided a link to the Samsung Support Team. You can reach out to them directly through chat if this experience continues. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is amazing
on June 12, 2025
Posted by: Tk3490
[This review was collected as part of a promotion.] Galaxy ai has made using my phone so much easier. My phone is fast, effiencient and overall amazing, this phone has been vital to my life, I couldn't be happier to have such a great device, the galaxy s25 ultra is the way to go, and if you dont have it, get one asap
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Absolutely love my Ultra!
on June 12, 2025
Posted by: Peterk02126
[This review was collected as part of a promotion.] I absolutely love my Ultra and the updates Samsung has made from the 24 Ultra I had before. It's faster, better looking and more comfortable to hold.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone but Glitches
on June 12, 2025
Posted by: MrWaffles
[This review was collected as part of a promotion.] Great phone never had any issues using Samsung phones however if you have roughly 15 apps or more open the phone slows down drastically and I have had it where it freezes up entirely I typically have 5 apps open but there has been a few times where I have had tops 20 open at one time in the background.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone but still has a few issues
on June 12, 2025
Posted by: Tturbocar
[This review was collected as part of a promotion.] The phone is absolutely stunning. Fast and the pictures are amazing. The screen is gorgeous without a doubt. The only real reason I give it 4 out of 5 are two reasons. One the phone still likes to eat up all the battery very quickly if you have it at the best settings. I have to put my phone in lower performance mode and shut off most programs to make it though the day and I shouldn't have too. The Galaxy AI never cease to amaze me. Helps out with my pictures and day to day tasks. And finally the colors. Not on Samsung but T-Mobile. Wish they got the all black phone instead of a half black phone.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on June 12, 2025
Posted by: ISGIONOTGEO
[This review was collected as part of a promotion.] Galaxy ai is awesome I love the new s25 ultra everything is better I had 21ultra and its a big change will definitely keep for 2 years and change at 27 ultra
Value
5
Written by a customer while visiting Samsung US