Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,908 Reviews)
Rating breakdown 27,908 reviews
5 Stars
23,932
4 Stars
3,101
3 Stars
534
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
A Powerhouse for Business, Gaming & AI – The Perfe
on July 10, 2025
Posted by: RajaGz
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is hands down the best smartphone I’ve ever used – it truly deserves all 5 stars! 🔥
Galaxy AI has completely changed how I work. From summarizing emails to drafting content and organizing tasks, it’s like having a smart assistant in my pocket. I use the Notes app daily, and the AI-powered features help me stay organized, focused, and efficient – especially when managing my online business on the go.
For gaming, the performance is buttery smooth – zero lag, even with high-end games. The display is stunning and ultra-responsive, which makes both gaming and streaming feel immersive and premium.
From handling business emails, editing content, taking calls, and running apps side-by-side, this phone can keep up with everything I throw at it. Whether I’m at home or on the move, it’s my office, console, and studio in one device.
If you're looking for a phone that does it all with speed, style, and intelligence — the S25 Ultra is it. 💼🎮📱
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Phone Yet
on July 10, 2025
Posted by: Quisfur
[This review was collected as part of a promotion.] The Samsung S25 Ultra is what ypu expect from a flagship phone and more. It looks elegant, it's incredibly fast, and the battery is amazing as usual. The Galaxy AI also surprised me. I did not think I would ever touch it, but the I have been using more than I thought. Especially when it comes to pictures I have taken. Whether its erasing something in the background or enchancing the resolution. Overall the S25 Ultra is very worth the price and is one the best phones out right now.
Value
5
Written by a customer while visiting Samsung US
Posted by: Karim ben mansour
from Colorado
Expertise:Expert
Verified Purchase:Yes
I don't like it. Bad battery.I Don't like this device
No, I would not recommend this to a friend.
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, July 11, 2025
Hello Karim ben Mansour, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how valuable the all day battery life of your device is to you and we would love to help you troubleshoot this experience. We have provided links to articles below to help you at your convenience maximize the battery life of your device. We have also provided a link to the Samsung Support Team to offer additional assistance if this frustration continues, or you have additional matters and would like assistance. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: Tonii
from Merced, California
Expertise:Expert
Verified Purchase:Yes
I absolutely love this phone and love the ease of switching all my information over from my Galaxy S21 Ultra. The phone operates so smoothly and the notification sounds are quite pleasing to me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on July 10, 2025
Posted by: Juanqui
[This review was collected as part of a promotion.] The device boasts a high-performance camera and is an excellent phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very consumer friendly
on July 10, 2025
Posted by: Reaper25
[This review was collected as part of a promotion.] Very easy to use especially the galaxy AI.
I love using the camera for videos.
I love using the camera for videos.
Value
5
Written by a customer while visiting Samsung US
Posted by: Long time samsung user
from L.A.
Expertise:Intermediate
Verified Purchase:Yes
I am not that impressed at all! No microsd slot anymore. Notifications of some apps completely changed. My physical sim card changed to e-sim with no warning!
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, July 10, 2025
Hello there, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand that changes to the features you have used in the past, and become accustomed to can cause frustration as you adjust to the new features introduced in their place. We have provided a link to the Samsung Support Team if you have questions about storage expansion options, or experience frustrations with your device. We have also provided a link to the full device manual to help you align the notification settings to your preferences. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
Another disappointment
on July 10, 2025
Posted by: Soondog
[This review was collected as part of a promotion.] Samsung had the market cornered with the expandable mixro SD card slot. But they have gone the way of their competitor and still have it unavailable on their flagship device. They need to bring that back. They will gain millions of customers. It basically allows you for unlimited storage space and also a safeguard for if the phone is damaged. Your documents and photos are still available on the card.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
The Galaxy AI has not stood out exceptionally well. In some instances, it's intrusive during normal use of the phone. Plenty of customizable options for the AI except for the ones that you don't really care about it. For example removing predictive text on whatsapp. The predictive text ends up covering up the last message of the person you're responding to so you can't see what they've written.
Value
3
Response from Samsung USBy R&R Team, July 10, 2025
Hi Soondog, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that a new device can take an adjustment period as you discover the enhanced and redesigned feature of your device. You can always backup your data to your Samsung account to prevent data loss if your device is damaged, as the SD cards can also sustain damage. We have provided a link to the full device manual to help you with the settings and disabling any that you find distracting during your usage. Lastly, we have provided a link to the Samsung Support Team if you are in need of additional storage and would like to explore options available to you. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US