Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,941 Reviews)
Rating breakdown 27,941 reviews
5 Stars
23,961
4 Stars
3,104
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Sleek Device
on July 16, 2025
Posted by: Virgostemplar
[This review was collected as part of a promotion.] Great phone. Feels lighter yet larger than previous model.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
My opinion of s25 ultra
on July 16, 2025
Posted by: Mumbles84
[This review was collected as part of a promotion.] To be honest I am not impressed by Samsung galaxy S25 Ultra. From the advertising it looks like an awesome phone however from my experience it glitches a lot! And while using S25 I can not hold it for very long due to how much heat it puts out from the battery
Value
2
Response from Samsung USBy R&R Team, August 5, 2025
Hey Mumbles84, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when your device is not meeting your expectations in functionality. We have provided a link to a few articles to help you troubleshoot the temperature and functionality of your device. We have also shared a link to the Samsung Support Team to offer assistance if these experiences continue, or you have questions about your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Review of my new S25 Ultra
on July 15, 2025
Posted by: Nick75
[This review was collected as part of a promotion.] This phone absolutely amazing and beautiful! I'm new to the AI experience. The user platform and performance of the S25 Ultra makes learning how to use AI apps and producing super cool videos and pictures. I'm still a novice at everything AI offers but definitely looking forward to learning more everyday. I love the Samsung Passkey for quick access to banking, emails, online trading and gaming. This phone has officially replaced my PC for all my work and personal needs. I really have nothing negative to include in this review. I hope everyone enjoys this phone as much as I have! 5 out of 5 stars!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung just keeps going over the top!!
on July 15, 2025
Posted by: Stretchgold
[This review was collected as part of a promotion.] Made the jump from my S21 Ultra to the S25 Ultra.
WOW, all the things I can do, and stuff that I haven't even found yet. Loving my stylus with the added AI. It's so wonderful to send my Soul Mate a note and let the AI pretty it up!!
The right side slide out menu is a cool quick to get feature, giving me instant access to the AI Select feature.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The only Ultra is here
on July 15, 2025
Posted by: EugenioBG72
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is a powerhouse flagship that seamlessly blends cutting-edge hardware with intelligent software. Its stunning AMOLED display, powerful Snapdragon chipset, and quad-camera setup deliver premium performance and photography. A standout feature is Galaxy AI, which elevates the user experience with advanced tools like real-time translation, intelligent photo editing, and AI-generated summaries. This integrationmakes everyday tasks faster and more intuitive. With refined design, long battery life, and smart AI enhancements, the S25 Ultra sets a new benchmark for Android smartphones.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
No Updates
on July 15, 2025
Posted by: Lifeofchaoss
[This review was collected as part of a promotion.] I have an unlocked S25 Ultra and NEVER get updates until they are a month old
Value
4
Response from Samsung USBy R&R Team, July 16, 2025
Hi there Lifeofchaoss, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We understand wanting to have the latest features, and most up to date security as well. We have provided a link to the Samsung Support Team if you would like to discuss this experience further, and see if any options are available for a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing is short for this phone
on July 15, 2025
Posted by: Mommy0f7
[This review was collected as part of a promotion.] I have to say Samsung continues to impress me each year. I recently upgraded from the S20 Ultra 512gb to the S25 ultra 512gb and it's the best experience ever! The picture resolution is incredible, the Galaxy AI is amazing, and many other features this amazing phone comes with. I use my phone for work as well as my daily life as a mom of 4 kids and 3 fur babies this phone helps me maintain organized and with the Gemini help I won't forget to jot something down. The pen which is included makes it similar like the Note series. Which I love and it's simple when it comes to electronic signatures. I definitely love my phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on July 15, 2025
Posted by: Jesus
from Saint Cloud FLORIDA
Expertise:Intermediate
Have other Samsung products and happy with their performance and services
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US