Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,312 Reviews)
Rating breakdown 28,312 reviews
5 Stars
24,281
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
New Galaxy Ultra
on October 2, 2025
Posted by: JSantana
[This review was collected as part of a promotion.] Outstanding Samsun Galaxy phone. One of the best cellphones that I bought. Easy transfer from the old one to the new one. All very clear. Samsung Galaxy all the way. The Camera is in another level. The Galaxy AI is like Chat GPT but better.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone Ever!!!!
on October 2, 2025
Posted by: Lyn2000
[This review was collected as part of a promotion.] I love my new phone. Galaxy Ai is amzing. It has helped me out so much. I can do so much on the S25 Ultra. I love the customization of this phone. The camera quality is absouletly insane too. I have nothing bad to say about this phone. I am really happy I made the switch to Samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This has been my favorite Samsung phone
on October 2, 2025
Posted by: Ter4170
[This review was collected as part of a promotion.] I use it for everything! The galaxy AI features are super helpful
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, but ........
on October 2, 2025
Posted by: JokerWhoLaughs
[This review was collected as part of a promotion.] The Galaxy AI is great and the phone is powerful but it's missing the Bluetooth stylus and I feel the phone could be a tad smaller.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone
on October 2, 2025
Posted by: Fractal
[This review was collected as part of a promotion.] I’ve been using the Samsung Galaxy S25 Ultra for a while now, and it’s easily the best phone I’ve ever owned. The build quality feels premium right out of the box solid, durable, and sleek with a design that balances style and function perfectly. The massive display is bright, sharp, and smooth, making everything from streaming to scrolling feel effortless.
What really stands out is the speed. The processor handles multitasking, gaming, and heavy apps without breaking a sweat. Switching between apps is instant, and even demanding tasks like photo editing run flawlessly. Paired with plenty of RAM, it never feels sluggish, and the battery life holds up well despite the power it pushes.
The camera system is another highlight crisp photos, detailed zoom, and amazing low-light performance. Samsung packed serious hardware and software into this device, and it shows in every shot.
Overall, the Galaxy S25 Ultra is a powerhouse. Between the performance, smooth software experience, and the premium build, it’s the kind of device that makes everything feel faster, easier, and more enjoyable. It’s more than just a phone it’s a tool I trust for both work and play.
What really stands out is the speed. The processor handles multitasking, gaming, and heavy apps without breaking a sweat. Switching between apps is instant, and even demanding tasks like photo editing run flawlessly. Paired with plenty of RAM, it never feels sluggish, and the battery life holds up well despite the power it pushes.
The camera system is another highlight crisp photos, detailed zoom, and amazing low-light performance. Samsung packed serious hardware and software into this device, and it shows in every shot.
Overall, the Galaxy S25 Ultra is a powerhouse. Between the performance, smooth software experience, and the premium build, it’s the kind of device that makes everything feel faster, easier, and more enjoyable. It’s more than just a phone it’s a tool I trust for both work and play.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phones ever!
on October 2, 2025
Posted by: Kattj1006
[This review was collected as part of a promotion.] This phone is absolutely amazing! All of the ULTRA phones have been to me!
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Im especially in love with the camera! No other phones are able to take the amazing, incredible pictures like this phone is able to! Especially of the moon!
The phone has cool AI features as well of course making it super up to date.
Id never buy any different phone again.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Galaxy Ultra 25
on October 2, 2025
Posted by: MammaD
[This review was collected as part of a promotion.] I really enjoy using my new Galaxy . Its a great phone. Very dependable. I really like being able to use tap to pay and all of the other features it has. The new AI that comes on this phone is incredible! It allows you to do so many things never before could do!
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there MammaD, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are enjoying the usage of your device, and finding all of the enhanced features useful for your needs every day. Please, reach out to us again in the future if you ever have questions, or wish to share additional thoughts about your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4
GREAT PHONE
on October 2, 2025
Posted by: 2025Ginger
[This review was collected as part of a promotion.] I am 100% a Samsung Galaxy user. This phone is great only issue ive had and im not even sure its 100% with the ohi e itself but when I restart the phone it fixes the issue, is when I lose service due to the area I live, when I move to an are where there is service it does not always reconnect itself. This only happens once in a while and only when I have zero service (the circle with the line through it symbol). I can turn airplane mode on and off, turn my cellular data off and on, etc and nothing will make it reconnect. I just simply have to restart my phone and it fixes the problem and I have service again and I haven't moved location.
Value
4
Response from Samsung USBy R&R Team, October 2, 2025
Hi there 2025Ginger, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage and features of your device. We have provided a link to a troubleshooting guide to assist you with the instances you mention where your connection to carrier is interrupted. We have also provided a link to the Samsung Support Team to offer additional assistance if this experience continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Issues with mobile network connection on Samsung phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US