Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,311 Reviews)
Rating breakdown 28,311 reviews
5 Stars
24,280
4 Stars
3,146
3 Stars
543
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
LOVE THESE PRODUCTS
on October 3, 2025
Posted by: Lea9511
[This review was collected as part of a promotion.] I. am an avid and preferred user of samsung phones. Starting when I'd gotten the galaxy note 10 years ago.
This phone is amazing. Long battery life, phenomenal picture and videos.
The stylus being a big point for me as my hands don't always wore. Storage being extensive. I'd gotten the ultra 3 years ago. And would remain a galaxy user whenever possible.
And the galaxy AI Is so incredibly smart
This phone is amazing. Long battery life, phenomenal picture and videos.
The stylus being a big point for me as my hands don't always wore. Storage being extensive. I'd gotten the ultra 3 years ago. And would remain a galaxy user whenever possible.
And the galaxy AI Is so incredibly smart
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not perfect, I miss my OnePlus
on October 3, 2025
Posted by: leoandthelamb
[This review was collected as part of a promotion.] Samsung tries too hard to get you to use its app suite. I have been using OnePlus phones exclusively for a decade before getting the S25 Ultra. I kinda wish I didn't switch. I miss my volume-vibrate-mute slider on the side of the phone. I miss being able to unlock the screen by just entering my 4-digit pin without having to press OK afterwards. I miss being able to change volume from the lockscreen or while the screen is off. I wish Samsung gave us OPTIONS for these features rather than forcing them upon us! Android has always been known to give its user great control. Samsung seems to be going backwards in that regard. The only thing I've found an improvement over OnePlus is the battery life which is great and lasts long, like 3 days with frequent usage. I'd have to charge my OnePlus twice in one day.
Value
3
Response from Samsung USBy R&R Team, October 3, 2025
Hello Leoandthelamb, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know that changing operating systems and manufacturers after a long period of usag can come with a bit of a learning curve as you adjust different features and settings to your usage preferences. We have provided a link to the full manual for your device to help you customize your device. We have also provided a link to the Samsung Support Team to offer additional assistance if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Iam really satisfied with the phone so far
on October 3, 2025
Posted by: skasBG
[This review was collected as part of a promotion.] I changed my old phone that was s21 ultra and the battery was so bad. But with this phone everything is great
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This product has a great camera
on October 3, 2025
Posted by: Just2B4FUN
[This review was collected as part of a promotion.] This device has the best camera of any phone that I have seen. It has a nice size screen and great battery life. It has large memory bank and Galaxy AI helps with anything you may need. Super pleased with my purchase.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on October 3, 2025
Posted by: Slcksadw0rld
[This review was collected as part of a promotion.] I love how this camera works, so detailed and enhanced! Also easy to use enough for me. Dropped over 509 times and still going strong.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very easy to navigate and understand
on October 3, 2025
Posted by: Chriskil21
[This review was collected as part of a promotion.] The galaxy 25 ultra with galaxy AI makes everyday functions a breeze. Whether it's using voice to easily open apps when you're too busy with your hands or even pausing videos so you can step away. There is no other brand for me other than samsung.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
This is a great phone for buisness.
on October 3, 2025
Posted by: Jonica
[This review was collected as part of a promotion.] Galaxy AI has helped me so much with school. This phone offer so many features. By far one of the best phone I have ever owned. Long battery life. Fast and great storage.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Usable features
on October 3, 2025
Posted by: MyGod000
[This review was collected as part of a promotion.] Love my new phone, all the added features are actually useful and make the phone even better. The camera is great. Gemini and the galaxy AI are my little assistants, I'm still learning and getting used to some of the features, but it's the perfect accessory by far.
Value
4
Written by a customer while visiting Samsung US