Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(28,307 Reviews)
Rating breakdown 28,307 reviews
5 Stars
24,277
4 Stars
3,146
3 Stars
542
2 Stars
159
1 Star
183
86%of customers recommend this product.
(
1,135 out of
1,324)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
2
Too many glitches
on October 10, 2025
Posted by: Iwroteyou
[This review was collected as part of a promotion.] Galaxy ai phone does what it wants sometimes and does not form to the user for more friendly operation
Value
2
Response from Samsung USBy R&R Team, October 14, 2025
Hi there Iwroteyou, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you for a range of daily tasks, and needing it to be reliable during usage. We have provided a link to the complete manual to help you with the different features and settings. We have also provided a link to the Samsung Support Team to offer assistance if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone..capable of endless possibilities
on October 10, 2025
Posted by: TATTOOTEE
[This review was collected as part of a promotion.] I love this new phone! Especially the galaxy AI at your fingertips or voice command.
Watching videos with no lag..or playing games...ir simply surfing the web at ease.
Superb camera quality...
Everything about this phone is top notch I won't purchase anything but Samsung!!
Watching videos with no lag..or playing games...ir simply surfing the web at ease.
Superb camera quality...
Everything about this phone is top notch I won't purchase anything but Samsung!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Bill
from Houston TX
Expertise:Intermediate
Verified Purchase:Yes
Excellent phone and price. My work cell is a S22 ultra. There are some major improvements still learning. Camera is one of the biggest improvements.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has do many amazing features!
on October 10, 2025
Posted by: Live4golf
[This review was collected as part of a promotion.] My new S25 Ultra is so incredible! There are so many features that I never really used on my previous Galaxy phones. Like the AI on this phone. I just recently started using AI to create amazing enhanced photos from my album. The quality of these new enhanced photos are top notch.
I use this new phone in my everyday life. For work, to watch movies and even for gaming.
I can't wait to explore this amazing phone more in depth.
I use this new phone in my everyday life. For work, to watch movies and even for gaming.
I can't wait to explore this amazing phone more in depth.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone with great features
on October 10, 2025
Posted by: DoubleS
[This review was collected as part of a promotion.] The galaxy ai is next level. It has helped me organize my life and keep me on tast. The S25 Ultra camera is the best yet!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super powered
on October 10, 2025
Posted by: TheManT
[This review was collected as part of a promotion.] Has every feature imaginable for min computing, great battery, and easy to use.
Galaxy AI opens up new doors for learning as well.
Galaxy AI opens up new doors for learning as well.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
"Galaxy S25 Ultra: Power Meets Precision
on October 10, 2025
Posted by: Izakvdm
[This review was collected as part of a promotion.] The Galaxy S25 Ultra delivers where it matters most: speed, power, and performance. Whether multitasking, gaming, or handling demanding apps, this phone feels lightning-fast and effortlessly smooth. The display is stunning—vibrant, crisp, and a joy to use indoors and out.
Samsung’s S Pen continues to be a standout feature, especially when paired with the broader Galaxy ecosystem. From seamless device syncing to productivity boosts, the integrations feel polished and genuinely useful.
However, the much-hyped @GalaxyAI features fall short. Most enhancements are software-based and don’t feel like true hardware-driven innovation. It’s more marketing than magic.
Battery life is fair—not bad, but not class-leading either. You’ll get through a day, but power users may need a top-up by evening.
Verdict: A powerhouse flagship with real utility in Samsung’s ecosystem, but don’t buy it for the AI. Buy it for the speed, screen, and stylus.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned
on October 10, 2025
Posted by: Kswizzz
[This review was collected as part of a promotion.] Super fast and flawless phone, I've had this phone since the launch and have had no issues at all, Love it!!
Value
5
Written by a customer while visiting Samsung US