Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,764 Reviews)
Rating breakdown 27,764 reviews
5 Stars
23,852
4 Stars
3,085
3 Stars
520
2 Stars
147
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Amazing phone
on October 11, 2025
Posted by: JEMERO
[This review was collected as part of a promotion.] Galaxy AI has transformed my conversations with other languages from max difficulty mode to easy mode in two seconds. I love the editing of pictures as well. The storage is massive and still runs super smooth. There are things I have yet to do with this phone because there's always something new to find, both with the galaxy AI and with the functionality of the phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love the camera 100x zoom. Lots of storage.
on October 11, 2025
Posted by: Bowtie
[This review was collected as part of a promotion.] Galaxy AI. Is awesome
Good streaming quality
Great sound for playing videos and music
Good streaming quality
Great sound for playing videos and music
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not The Best In Battery Or Speed
on October 11, 2025
Posted by: Redman
[This review was collected as part of a promotion.] As mentioned in the title, unfortunately it's not the best in battery or speed. Especially for the price paid for the 1TB model. There's features removed that older models had like Bluetooth S pen support. Not to happy that Samsung is pushing for Galaxy AI which they'll eventually start charging sometime next year. You build a phones OS around it and then will eventually charge extra for it. Not the best idea in my opinion.
Value
1
Response from Samsung USBy R&R Team, October 13, 2025
Hey there Redman, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how valuable your phone is to you every day, and how important the full functionality is for a range of tasks. We have provided links to troubleshooting guides to help you maximize the speed and battery life of your device. We have also provided a link to an article to help you integrate the redesigned features of your S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team to offer assistance if you continue to experience frustrations, or have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
How to keep your Galaxy phone or tablet from slowing down
https://www.samsung.com/us/support/answer/ANS00078985/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great Device!
on October 11, 2025
Posted by: ComeOnSon
[This review was collected as part of a promotion.] The device is phenomenal! It feels so light, is lightning fast. great for both work and personal life. The cameras are the best out there! Nothing better than a Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features. The size is perfe
on October 11, 2025
Posted by: Gal4Ever
[This review was collected as part of a promotion.] The Galaxy AI function is great and very useful. The stylus is also a very handy tool and a definite plus.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone.
on October 11, 2025
Posted by: Dawnyrae
[This review was collected as part of a promotion.] I love the galaxy phones for me they are easy to use. I'm not a fan of the price tag on any phone. But in today's world we all have them
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything I could want
on October 11, 2025
Posted by: Asan8815
[This review was collected as part of a promotion.] I upgraded from a Galaxy Note 20 and the S25 Ultra has not disappointed. I have had the Note devices for about the last 10 years and was worried I wouldn't find something I liked as well when I found out they were being discontinued, but the S25 Ultra with Galaxy AI is incredible. The features available on this model are second to none and I would highly recommend this device to anyone. The call assist is such a cool feature, the camera is INCREDIBLE, and having the S pen like I did on my Note is wonderful. 10/10 for me on this device.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone keep it up samsung
on October 11, 2025
Posted by: Bertman
[This review was collected as part of a promotion.] Good phone especially with the ai integrated its really helpful
Value
5
Written by a customer while visiting Samsung US