Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Product has great features
on June 10, 2026
Posted by: DBcREIGN
[This review was collected as part of a promotion.] I love the galaxy AI makes online purchases so much easier with being able to screenshot and search certain products.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone!
on June 10, 2026
Posted by: SymSym
[This review was collected as part of a promotion.] My S25 Ultra with Galaxy AI included is very helpful to me every day for personal use and for work use. Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is what I needed for my everyday us wor
on June 10, 2026
Posted by: Lbjun13
[This review was collected as part of a promotion.] This device is a perfect for what i do for work and on a personal experience.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The balance perfect and performance
on June 10, 2026
Posted by: JDixon07
[This review was collected as part of a promotion.] Samsung has the perfect balance for everyone, from gamers and streamers who can do everything from editing and research to organizational tasks, to those who want to make life easier every day.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone with amazing features!
on June 10, 2026
Posted by: S26UltraGai
[This review was collected as part of a promotion.] I use my Samsung Galaxy S25 Ultra mainly for landscape photography. In absence of a DSLR camera, this phone suits all my needs.
The Galaxy AI feature keeps me hooked to latest technogical advancements and also makes life easier. Whether it's translations or quick questions, Galaxy AI resolves them all. Finally, in true sense it is a smart phone!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Definitely enjoy the spen and galaxy ai features
on June 10, 2026
Posted by: Roystaa
[This review was collected as part of a promotion.] Galaxy ai makes everyday life a little simpler! I would recommend the galaxy s24 edge
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Bring back the old screens from s10+
on June 10, 2026
Posted by: JennaRose
[This review was collected as part of a promotion.] I miss the old screens from the s10+.. miss removable SD cards and 512gb internal storage. Samsung went downhill with phones after s10+. The s5 active galaxy is what made me stick with Samsung phones but I tried multiple new top of the line galaxy phones since and nothing compares to the older style screens and durability.
Value
3
Response from Samsung USBy R&R Team, June 11, 2026
Hi there JennaRose, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations. We have provided a link to the complete manual for your device to help you best adjust the display settings to align to your preferences. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
A very good phone, I wish it was a little tougher
on June 10, 2026
Posted by: Dieseldawg
[This review was collected as part of a promotion.] I love the the white phone. Love that they kept the stylest from the note. The ai is a great feature and is getting better. I have had galexy since the note 8 and will continue to get them. I do wish there was a satellite option and android auto was more setting options.
Value
4
Written by a customer while visiting Samsung US