Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(29,008 Reviews)
Rating breakdown 29,008 reviews
5 Stars
24,857
4 Stars
3,244
3 Stars
563
2 Stars
160
1 Star
184
86%of customers recommend this product.
(
1,137 out of
1,326)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3
This phone is ok
on August 22, 2026
Posted by: Squirrel84
[This review was collected as part of a promotion.] Phone is ok wish that the battery would last longer on a full charge besides that it a decent phone.
Value
3
Response from Samsung USBy R&R Team, August 24, 2026
Hi there Squirrel84, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are pleased to hear that you are overall happy with the usage and features of your device. We have provided links to articles to help you maximize the battery life of your device at your convenience. We have also provided a link to the Samsung Support Team to assist you further if you have questions, or believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
It is the best phone but I really need s26 ultra
on August 22, 2026
Posted by: Minipekka
[This review was collected as part of a promotion.] My s25 ultra is a good phone it is good price and good a everything i have hit it hard a lot off times and it doesn't brake so it is a good phone, but s26 ultra es way better I hope I can bay it soon
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I chose samsung products
on August 21, 2026
Posted by: Onlysamsungforme
[This review was collected as part of a promotion.] I chose samsung over any other product. The cameras are excellent and easy to use. I use my Samsung phone for everything listen to music, school work, playing games and watching movies. It makes my life so much easier having a a calendar on hand 24/7 and being able to stay in contact with my family is priceless.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Well developed
on August 20, 2026
Posted by: Suss420
[This review was collected as part of a promotion.] Does everything i want and could ask for. Probably does more but im a dinosaur 🦕 and afraid to hit buttons as it may break.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My Galaxy rules.
on August 20, 2026
Posted by: Frozenbeard
[This review was collected as part of a promotion.] I chose Samsung back in 2014 and haven't looked back.
I use this device for my day to day life, at work and home. Calls, messages, emails, recipes, guitar, music, videos, etc,.
Couldn't imagine a day without it.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
it's 25 ultra review simply the best phone
on August 20, 2026
Posted by: photoguy
[This review was collected as part of a promotion.] That's 25 ultra is the best phone I've ever used excuser-friendly easy to operate and I choose keep using it the pictures are astounding, user-friendly easy to understand the ability to change between apps and all the features ads makes my life easier and makes business friendlier thank you
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Supposed to be water resistant
on August 20, 2026
Posted by: Michael
[This review was collected as part of a promotion.] I chose to stay a Samsung customer, this is my 4th Galaxy. The picture is clear and transitions are smooth, great for streaming.
My only complaint is after my phone got wet my screen has gone black. I have to get it fixed but I'm scared my photos of my kids are gone.
Value
3
Response from Samsung USBy R&R Team, August 21, 2026
Hello Michael, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you every day for a range of tasks. Often times when a device is damage after a exposure to liquid, it can be the sediment or other minerals in the liquid that cause the damage to the device, so we do recommend ensuring your device is clean and dry if exposured to moisture. We have provided a link to the Samsung Support Team to assist you with any repair options available to you for your device. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5
Love the AI features with SPen
on August 20, 2026
Posted by: StiffyMcStuffin
[This review was collected as part of a promotion.] I chose this phone as the replacement to my z flip. Huge improvement. Still want to go back to the z fold again 😋
Value
5
Written by a customer while visiting Samsung US