Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,950 Reviews)
Rating breakdown 27,950 reviews
5 Stars
23,967
4 Stars
3,107
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: No Name
Verified Purchase:Yes
No significant upgrade, features and phone experience is just the same.
Response from Samsung USBy R&R Team, October 20, 2025
Hello No Name, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know that upgrading to a new device can take time to fully discover and integrate new features in to your usage. We have provided a link to the full manual for your device to help you with your exploration, including the capabilities of Galaxy AI. We have also shared a link to the Samsung Support Team if any questions arise during your exploration of this amazing device. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
great phoone
on October 20, 2025
Posted by: trentn
from you mom
it was just the best phone Ive had so far over all good cam and strong and good storage
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 21, 2025
Hey Trentn, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that this is the best phone you've ever had, and that you are so pleased with the camera and storage capacity of your device. We have provided a link to the complete manual for your device to help you discover additional features of your phone. We have also provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
"The AI King Reigns Supreme: Samsung's S25 Ultra
on October 20, 2025
Posted by: Gamerpro
[This review was collected as part of a promotion.] "The Samsung Galaxy S25 Ultra is not just a phone; it's a statement. This device takes the 'Ultra' concept to its peak, blending elegant hardware refinements with a revolutionary surge in software intelligence.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Powered by the bespoke Snapdragon 8 Elite for Galaxy and running a system deeply integrated with Gemini AI, performance is lightning-fast and incredibly efficient. The groundbreaking AI features—from advanced photo editing to real-time assistance—are genuinely useful and feel like the future of mobile computing.
The camera system is a masterclass in versatility. The new 50MP Ultrawide sensor is a long-overdue and spectacular addition, complementing the powerful 200MP main shooter and excellent zoom capabilities. The results, especially in low light, are consistently stunning.
Holding the S25 Ultra is a premium experience. The titanium body and the slightly adjusted, more ergonomic design with rounded corners are subtle but noticeable upgrades. The expansive, vivid 6.9-inch Dynamic AMOLED display remains arguably the best on the market.
Despite familiar charging speeds, the superb battery endurance easily gets you through the heaviest of days. This is the definitive choice for the power user, the content creator, and anyone who demands the absolute best that the mobile world has to offer.
Value
5
Response from Samsung USBy R&R Team, October 23, 2025
Hi there Gamepro, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are thrilled to know you are having such an amazing experience with your device. We hope you'll reach out to us again any time you have questions or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever
on October 19, 2025
Posted by: altruism
[This review was collected as part of a promotion.] The Galaxy AI is such a useful tool, i use it everyday, great phone!
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there Altruism, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing how pleased you are with Galaxy AI, and finding it useful for tasks every day. We have provided a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer.-Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Fenomenal features and top quality
on October 19, 2025
Posted by: PenAndPaper
[This review was collected as part of a promotion.] As an avid note-taker, the Galaxy S25 Ultra is the perfect digital replacement for pen and paper. The Samsung Notes application is incredibly capable, but the standout feature for me is the S Pen's ability to create perfect geometric shapes—simply by holding the pen down after drawing. The additional handwriting tool, which aligns and refines your letters, is the cherry on top, making for an exceptionally polished note-taking experience.
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi PenAndPaper, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear how pleased you are with the usage of your device, and finding the S Pen so useful for taking notes, and drawing. We have provided a link to the complete manual for your device to help you discover the features of Galaxy AI that can further enhance your experience with your phone. We have also shared a link to the Samsung Support Team to offer assistance if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Better than advertised
on October 19, 2025
Posted by: JonahJJ
[This review was collected as part of a promotion.] Have had my galaxy s25 ultra for about 7 months and it's that best phone I've ever had. Battery life is amazing and galaxy ai is more useful than I realized.
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hi there JonahJJ, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear how amazed you are with your device, and that you are loving the features of Galaxy AI for daily tasks. We have shared a link to the Samsung Support Team for your convenience. They can assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great Device
on October 19, 2025
Posted by: Donnie
[This review was collected as part of a promotion.] I always loved Galaxy Phone and this one does not downfall top of the line
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey Donnie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are thrilled with the usage of your phone, and finding it meets and exceeds your expectations. We have shared a link to the Samsung Support Team to offer their expertise if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Ismael
from California
Expertise:Intermediate
Verified Purchase:Yes
Very satisfied with the new phone good quality of phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, October 20, 2025
Hey Ismael, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are so satisfied with the capabilities of your device, and finding it useful for a range of daily tasks. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US