Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,942 Reviews)
Open Ratings Snapshot
Rating breakdown 27,942 reviews
5 Stars
23,962
4 Stars
3,104
3 Stars
535
2 Stars
159
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
3 out of 5
3
Battery Cannot Handle SSD
on October 28, 2025
Posted by: PJA1
from Virginia USA
Expertise:Intermediate
Verified Purchase:Yes
Battery drain is excessive with external memory is attached.
I would recommend this to a friend!
Value
3 out of 5
3
Response from Samsung USBy R&R Team, October 29, 2025
Hello there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how valuable the battery life of your device is to you every day. We have provided links to a few articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great Phone
on October 28, 2025
Posted by: Richard
from ORANGE COUNTY, CALIFORNIA
Expertise:Intermediate
Verified Purchase:Yes
Love my new S25 Ultra. I got the Jet Black. It feels great in the hands. Over all I love it.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hey Richard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding the new design of this device to be comfortable to hold for prolonged periods of time, and you are finding the color pleasing. We have provided a link to the manual for your device to help you discover all of the amazing ways you can use this device, and align the settings to your preferences. We have also shared a link to the Samsung Support Team if you have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
powerful Phone that fits all needs.
on October 28, 2025
Posted by: noodles3032
[This review was collected as part of a promotion.] This phone can power through any part of the day. Whether it's gaming, schoolwork, or photography, it thrives. With the Galaxy AI, photo and video editing become convenient, and schoolwork benefits from the Grammer check. Would recommend to anyone.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, October 30, 2025
Hi there Noodles3032, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that this device has been helpful for such a range of daily tasks both personal and educational. We have shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Love the phone but a little disappointed
on October 28, 2025
Posted by: S25Fan
Expertise:Expert
Verified Purchase:Yes
The changes in the Studio app was bummer. I used to love the Studio app since I do a lot of video editing but the new version of Studio now has less music option no longer have the ability to mix the volume sound of video and music
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 30, 2025
Hi there S25Fan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall enjoying the enhanced features and usage of your new phone. We have provided a link to the complete manual for your device to discover the ways you can use Galaxy AI to best edit your videos. We have also shared a link to the Samsung Support Team to offer additional assistance if you are seeking specific functionality. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Amazing product with a wonderfully designed UI !
on October 28, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] This is the ultimate phone and I will from this point forward be a Samsung product user! The features are beyond amazing and always the go-to built in, ready to use way to handle all my life's needs.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there GarenCollins, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are having such an amazing experience with your device, and are finding it such a daily driver for all of your different needs. We look forward to hearing from you again in the future any time you have questions or wish to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The device is good.
on October 28, 2025
Posted by: RUPERTO
[This review was collected as part of a promotion.] The device as such is fine, but I would like the Bluetooth connectivity option of El S Pen to return.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 31, 2025
Hi there Ruperto, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are pleased with the features and capabilities of your device. We have provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. We have also shared a link to the complete manual to highlight the hand gestures and voice commands you can use with your phone. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The AI is amazing on the camera
on October 28, 2025
Posted by: Awesome1976
[This review was collected as part of a promotion.] The camera on this phone is amazing, I clicked a button on a still picture and it made a video of me moving and it looked freaky real. I haven't figured out how to use all the features on the phone but I can't wait to learn.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, October 29, 2025
Hi there Awesome1976, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear how much fun you are having exploring all of the features of your new device, and enjoying using the camera especially with your new phone. We have shared a link to the complete manual to help you fully explore your new device. We have also provided a link to the Samsung Support Team to assist you further if any questions come up about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This Product Has Great Features From All Angles.
on October 28, 2025
Posted by: PolyBius
[This review was collected as part of a promotion.] This Product Is Prefect In All Ways. If You Dont Know How To Use Product. It Has Multiple AI's That Would Guide You Throughout Your Use Of The Phone. The Camera Is Movie Make Ready Up To 8K. Pictures Also Up To 200 Megapixal With An Amazing Zoom. And The Pen Is Everything With Many Features.
I Love Everything About Samsungs Products💙🩵💙🩵
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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