Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(26,970 Reviews)
Rating breakdown 26,970 reviews
5 Stars
23,166
4 Stars
2,987
3 Stars
513
2 Stars
144
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,189)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best product
on July 2, 2026
Posted by: Xsjoshi
[This review was collected as part of a promotion.] This is best proti have ever had best camera and best performance.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Have switch to Galaxy and never look back since.
on July 4, 2026
Posted by: BuleFalcon
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra delivers top-tier performance, a stunning display, outstanding cameras, and excellent battery life. The S Pen remains a standout feature for productivity, while Galaxy AI adds useful everyday tools. It's expensive, but if you want one of the best Android phone i had , the S25 Ultra is a premium choice that's built to impress.
My favorite is the s pen it writes naturally, making note-taking, sketching, document editing, and precise photo editing much easier than using a finger. It's perfect for signing PDFs, highlighting text, and navigating with accuracy. While it sucks no longer includes Bluetooth remote features (that i will miss) i just can't have phone without it. Also Galaxy AI is honestly one of the features I use more than would have thought. At first I thought it was just another marketing gimmick, but it's actually pretty helpful. I use it to clean up pictures, summarize long notes, rewrite messages when I can't find the right words, and search for things on my phone without digging through a bunch of menus. It's one of those features you don't think you need until you have it, and now I'd definitely miss it if it was gone. In conclusion I have used Galaxy phones for about six years and in next month going to upgrade to the 26 ultra and I don't see myself switching to a different brand in near or far future.
My favorite is the s pen it writes naturally, making note-taking, sketching, document editing, and precise photo editing much easier than using a finger. It's perfect for signing PDFs, highlighting text, and navigating with accuracy. While it sucks no longer includes Bluetooth remote features (that i will miss) i just can't have phone without it. Also Galaxy AI is honestly one of the features I use more than would have thought. At first I thought it was just another marketing gimmick, but it's actually pretty helpful. I use it to clean up pictures, summarize long notes, rewrite messages when I can't find the right words, and search for things on my phone without digging through a bunch of menus. It's one of those features you don't think you need until you have it, and now I'd definitely miss it if it was gone. In conclusion I have used Galaxy phones for about six years and in next month going to upgrade to the 26 ultra and I don't see myself switching to a different brand in near or far future.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Kind of bamboozled...
on February 7, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] I wanted this phone to be my new phone after like 8 years with a note9. I grabbed it got home, loved it. Then I later found out you guys discontinued expansive space. Highly disappointed! Now I'm stuck with the smallest amount of space because I thought I could buy a 1tb card and add it later when I could afford. You guys messed up but time.
Value
3
Response from Samsung USBy R&R Team, February 10, 2025
Hey there JesscJames, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how valuable specific features of your device are to you, and wanting to have the expanded storage can be vital to keeping all of your photos, videos, and other data on your device. If you are needing additional space, we have digital cloud based options available to expand the storage of your device. We have provided a link to the Samsung Support Team if you have questions about this feature, or would like assistance with set up and usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
Flagship with a downgrade?
on February 10, 2025
Posted by: Shraf2k
[This review was collected as part of a promotion.] Love all the usual features in the ecosystem but the lack of Bluetooth in the spen and no magnet for accessories? Then they downgrade the glass scratch resistance? C'mon man. If I could have gotten the same trade deal for the set ultra I would have gotten that instead.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi there Shraf2k, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear how pleased you are with the updates to the ecosystem and accessories of your new phone. We understand how important the durability of your device is to you every day. If you are concerned about the display of your device, we do have screen protectors available to provide that peace of mind with your device. We have provided a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and features
on February 11, 2025
Posted by: Jarodm
from Washington
Expertise:Expert
So mush storage! And the pictures it takes are amazing! I think I habe been using the ai constantly to help me find things within the phone and screen grabbing from posts i see, it's super handy
This phone feels great in the hand. So far one of the only phones I an trying my best to keep out of a case due to the fact.
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Waiting for update
on February 11, 2025
Posted by: Ksmiles
[This review was collected as part of a promotion.] Nothing but issues so far. Transfer was a horrible experience. Previous device (Gal 23 ultra), back up did not transfer. It's been 5 days still not receiving all text messages. Im hoping it's a new phone and the need to be updated with fixes. Very disappointed.
Value
3
Response from Samsung USBy R&R Team, February 13, 2025
Hello Ksmiles, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We would love nothing more than to help you troubleshoot the frustrations you mention experiencing with your device. We have provided a link to a troubleshooting article to help you with the messages you mention. We have also shared a link to the Samsung Support Team to help you troubleshoot the software transfer and any additional frustrations you may be experiencing. We appreciate you being a Samsung customer. -Elizabeth
Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Messages on Samsung phone are slow, do not send, or cannot be received
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
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Written by a customer while visiting Samsung US
Customer Rating
3
The ultra doesn't feel very ultra
on February 11, 2025
Posted by: Rdbrd97
[This review was collected as part of a promotion.] The inclusion of all the AI features sounds very compelling but after using the device I'm just not sold on it. Especially when the fine print says that you'll eventually start chaging for it. I still miss the 10x optical zoom that got downgraded. Cutting back on the abilities of the S-pen really feels like a downgrade. The wide angle lense is the best upgrade that was given to the Ultra's hardware but it just doesn't seem like enough.
Value
3
Response from Samsung USBy R&R Team, February 11, 2025
Hi Rdbrd97, thank you for your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your device is not meeting your expectations, and we would love to help you. We have shared a link to a few articles to help you with the camera features and S Pen capabilities. We haev also shared a link to the Samsung Support Team if you have any additional questions about your Samsung products, or would like to share additional feedback. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5
Far more superior than last year's model ultra
on February 11, 2025
Posted by: ZeroKool305
[This review was collected as part of a promotion.] Much more multitasking without lag incredible performance on the new chip and much more big screen way more better than 24 ultra my only down part is the S pen is no longer Bluetooth I will use it alot for photo taken picture beside that love the phone mucho thank Samsung team 😀
Value
5
Written by a customer while visiting Samsung US