Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,116 Reviews)
Rating breakdown 27,116 reviews
5 Stars
23,290
4 Stars
3,005
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Best phone Ever
on October 29, 2025
Posted by: Corpi46
[This review was collected as part of a promotion.] It is a completely piece of engineering mixed with best of the Ai
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love the feel of it the camera O my God great.
on October 29, 2025
Posted by: Clarke
from In South Carolina
Expertise:Expert
Verified Purchase:Yes
Am loving my new phone I just love it. Exceeded my expectations
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: John S
from Bemidji Minnesota
Expertise:Intermediate
Verified Purchase:Yes
Awesome phone totally happy with my purchase what more can i say.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
IA is really bad
on October 29, 2025
Posted by: S25 ultra
from Orlando FL
Expertise:Expert
Had Samsung for long time but the Bixby or the Google AI interface works half the time.
Features
1
Performance
1
Design
5
Value
3
Response from Samsung USBy R&R Team, October 30, 2025
Hello there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not aligning to your expectations, or operating as intended. We have provided a link to the Samsung Support Team for your convenience. These experts can work with you directly through chat to determine the root cause of this frustration and help you work towards a resolution. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Posted by: SLEO
Expertise:Expert
Verified Purchase:Yes
It's better than apples and oranges in the market. back to samsung after many years. Limited bloat - i see a clean phone with a powerful software beyond what a android phones can deliver.
Camera is a tank! hands down
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever had!
on October 29, 2025
Posted by: Xmasham32
[This review was collected as part of a promotion.] I got this phone in January after trading in my zflip 5, and it's been the best phone I have ever had, and I have exclusively used Samsung phones since 2008, so I have seen the evolution of the brand, mostly favoring the discontinued Galaxy Note series, which this phone is a great spiritual successor to. The battery lasts all day for me with average usage, with plenty to spare, but if I really need juice quick, it charges fast. It is responsive and fast enough to tackle any task I can throw at it, including some of the games I occasionally play on it. The cameras are the best on any phone I have had. I love to use the spen for various tasks, especially just relaxing and coloring on the penup app.I wish they would have kept the bluetooth spen, but I only used it on occasion in the past anyway. The galaxy ai has been great with gemini integration, especially the live view assisstance. The screen is amazing. It is bright, vibrant and large, which is great because I prefer larger devices. I exclusively buy Samsung for phones/tablets or Tvs. Overall I really recommend this phone to anyone, or really even any of the s25 series. I recently recommended my mother in law to get one of the s25 series and she settled on the base s25 and she loves it.
Value
5
Written by a customer while visiting Samsung US
Posted by: Rose
from Georgia
Expertise:Expert
Verified Purchase:Yes
I bought the Samsung Galaxy S25 Ultra for my sister-inlove, and she really loves it. The pictures come out clear and bright, and the phone is easy to use. She’s been enjoying it so much it’s a great upgrade and worth the price.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ove had since s20 ultra
on October 29, 2025
Posted by: RAGNAR18
[This review was collected as part of a promotion.] It is wonderful to experience the exciting capabilities of the galaxy s25. Its advanced artificial intelligence tools are truly impressive. The seamless integration of these features enhances the user experience significantly. This device offers a remarkable glimpse into the future of mobile technology.
The camera is also amazing with its 100x zoom capabilities. I'm absolutely in love with this phone
Value
5
Written by a customer while visiting Samsung US