Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,334 Reviews)
Rating breakdown 27,334 reviews
5 Stars
23,432
4 Stars
3,031
3 Stars
532
2 Stars
157
1 Star
182
86%of customers recommend this product.
(
1,135 out of
1,323)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
4
Best as everytime
on November 10, 2025
Posted by: Mohan
Battery is draining quick I felt and as usual display is amazing new features are very good generative edit is excellent overall I liked it
Response from Samsung USBy R&R Team, November 11, 2025
Hey there Mohan, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are overall pleased with the usage and capabilities of your device. The intelligent battery of your device is designed to maximize after a short period of usage, and adjusting to your specific consumption. If this is not your experience, we have provided a link a few troubleshooting guides to help you maximize the battery life of your device at your convenience. We have also shared a link to the Samsung Support Team to assist you further if this experience continues, or you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
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Written by a customer while visiting Samsung US
Customer Rating
5
Great phone to have
on November 10, 2025
Posted by: ETandtwins
[This review was collected as part of a promotion.] It really is a powerhouse for a device. It really helps easily track through and do the daily tasks easily. I have been streaming videos and sending mails and messages without any issues. The AI integration also helps with making tasks simpler and easier.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there ETandtwins, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be such an amazing powerhouse for your usage needs, and that Galaxy AI is helping you streamline so many daily processes. Please, reach out to us again in the future if you ever have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
I love it!
on November 10, 2025
Posted by: Jazmin
[This review was collected as part of a promotion.] I've had Samsung on my life. I recently upgraded from s20 to s25 and I have been loving it so far! The camera on this phone is crazy. The quality and the zoom feature are a great. I can get super close and we quality photos. The add in pen works great and it allows me to edit my photos easier. I'm so happy with my purchase!
Value
4
Response from Samsung USBy R&R Team, November 12, 2025
Hi there Jazmin, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so thrilled with the upgrade to your new device, and that the camera is capturing some amazing photos and videos for you. We have provided a link to the complete manual for your device to help you discover additional features of Galaxy AI that can further enhance your experience, especially with the camera. We have also shared a link to the Samsung Support Team to offer additional assistance if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
Easy and productive phone
on November 10, 2025
Posted by: Ramon145
[This review was collected as part of a promotion.] The AI on the Samsung Galaxy S25 Ultra is seriously amazing! It helps me keep track of my class schedule, reminds me about assignments and exams, and keeps me super organized. Plus, it’s been a huge help with my English learning — it corrects my pronunciation, translates words instantly, and even gives me practice exercises to improve my vocabulary. Honestly, it’s like having a smart study buddy in my pocket!
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hey there Ramon145, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We love hearing you are having such an amazing experience with your device, and that it is so helpful for keeping track of your schedule, translating, taking care of your school assignments. We would love to hear from you again in the future if you ever have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: David W
from Stony Brook, NY
Expertise:Intermediate
Verified Purchase:Yes
This phone is so sleek and sophisticated. The camera quality is beyond amazing and I love it. I have never been disappointed with any of my Samsung model devices.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi David W, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are so pleased with the new design, camera quality, and additional features of your new device. We have shared a link to the full manual for your device to help you with additional features, like Galaxy AI. We have also shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Product Manuals
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Written by a customer while visiting Samsung US
Customer Rating
4
Impressive quality!!
on November 10, 2025
Posted by: SpunkyItch
[This review was collected as part of a promotion.] I love the Galaxy AI feature but what I like even more is the quality of the pictures most I don't even have to edit but when I do AI is there to help. Overall it is a great phone I absolutely love it the only thing I would change is I would make it a little bit smaller only because I tend to drop it quite often as it's a little too big for my hands but other than that I cannot complain
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great featurs, easy to use, very good camera
on November 10, 2025
Posted by: Rivera
[This review was collected as part of a promotion.] I use it for work, presentation, gaming, streaming, calling texting I do everithing with mi phone. Great cellphone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone
on November 9, 2025
Posted by: Emperor
[This review was collected as part of a promotion.] I'm in love with this phone. All the new Galaxy AI features make everything easier and fun. The camera is a game changer, and the battery is unbeatable. 5 stars.
Value
5
Written by a customer while visiting Samsung US