Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,092 Reviews)
Rating breakdown 27,092 reviews
5 Stars
23,268
4 Stars
3,003
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Manoj
from Virginia
Expertise:Expert
Verified Purchase:Yes
The phone out of box had loose camera ring which is spinning 360 degree. Now I have to go to service center to fix this issue. Didn't expected this on a new phone.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
best phone ever
on November 12, 2025
Posted by: Widow731
[This review was collected as part of a promotion.] Samsung S25 ultra is the best phone to have...technology is very good..i love it..my best yet.. Galaxy AI is amazing...doesn't get any better
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The camera
on November 12, 2025
Posted by: Deadpool609
[This review was collected as part of a promotion.] The Galaxy AI on this phone is great, easy to use, also the camera! Wooof the best camera on zooming in. The games are played very smooth and the streaming video quality is great.
Value
5
Written by a customer while visiting Samsung US
Posted by: Keke
Verified Purchase:Yes
I love my ultra galaxy, actually this my first time using it and I like it
Written by a customer while visiting Samsung US
Customer Rating
5
The versatility
on November 12, 2025
Posted by: Drienyan
[This review was collected as part of a promotion.] The way this pone is designed to for easy access to different options from the camera which is a huge plus, to the use of the IA system making it easier to access locations or edit photos, the translation services either to translate a document or phone call live is amazing, i would recommend this device 100% to anyone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S25 Ultra!
on November 12, 2025
Posted by: Damegang
[This review was collected as part of a promotion.] I've always bought Samsung phones, tvs, etc...
They're hands down the best quality, durability, easy to use, and reliable.
Im loving the new Gallaxy AI as well! It's amazing!
I love me my Samsung!
They're hands down the best quality, durability, easy to use, and reliable.
Im loving the new Gallaxy AI as well! It's amazing!
I love me my Samsung!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Very smooth
on November 12, 2025
Posted by: SatisfiedCustomer
[This review was collected as part of a promotion.] I just upgraded from the Note 10+ to the S25 Ultra. I know there are so many years between them. The phone is really smooth to use. Faster and brighter.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there SatisfiedCustomer, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra. We are thrilled to hear how pleased you are with the usage of your device, and that you are finding it faster and the display to be brighter. We have provided a link to the complete manual to assist you further with the features like Galaxy AI. We have also provided a link to the Samsung Support Team to assist you further if any questions come up as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5
The Galaxy S25 Ultra is amazing
on November 12, 2025
Posted by: Tasha2025
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra is one of the most advanced and well-rounded smartphones available in 2025. It impresses with its sleek design, premium build, and a large, bright display that users and reviewers consistently praise. The new Snapdragon 8 Elite processor ensures smooth and fast performance, while the phone’s battery life comfortably lasts longer than a day, making it a reliable choice for all-day use.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
The camera setup offers excellent versatility with advanced AI features for photo and video editing, reducing noise in low light, enhancing portraits, and making smart adjustments automatically. Many AI capabilities run directly on the device, making tasks like searching, editing, and navigating much faster and more efficient. The integration of Galaxy AI tools simplifies multi-step actions across apps, personalizes daily routines, and streamlines the user experience. Circle to Search and live translation features are especially practical, while the S Pen support remains a strong point for creativity and productivity. Like I said, amazing.
Value
5
Response from Samsung USBy R&R Team, November 12, 2025
Hi there Tasha2025, thank you for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are having such an amazing experience with your phone, and finding such a range of amazing features that enhance your experience with your device every day like Circle to Search and Live Translate. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US