Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,089 Reviews)
Rating breakdown 27,089 reviews
5 Stars
23,266
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5
Great product
on November 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Love the ai pro that came with the phone for 6 months best phone I have ever had
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features.
on November 17, 2025
Posted by: Gg2025
[This review was collected as part of a promotion.] I use the Samsung 25 Ultra for gaming and it has been amazing. No overheating and great battery life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Hardass
Expertise:Expert
Verified Purchase:Yes
Great looking phone. It handles my high volume calls and text. This phone has everything to make my life so much easier.
I would recommend this to a friend!
Features
5
Response from Samsung USBy R&R Team, November 17, 2025
Hello there, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are loving the redesigned look and feel of your device, as well as it's powerhouse capability to keep up with your during the day for your volume of calls and texts. We would love to hear from you again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
Amazing battery life and speed
on November 17, 2025
Posted by: Benjamin
[This review was collected as part of a promotion.] I recently upgraded from my s22 ultra to the s25 ultra and the s25 ultra feels far better than the s22 ultra I use my phone a lot at work espically to listen to music even after a full day of work I still have 65%+ left on my battery when I only charge it to 80% every night. I play pretty heavy games on my phone like Genshin impact with no lag and no over heating on my phone whatsoever it can handle everything I throw at it and then some. I also am a college student so the new galaxy AI is extremely useful I use it to help organize my notes after listening to lectures in class I also use it for audio recording and summarizing hour long work meetings comes in handy if you need to go back and double check anything.
Value
5
Response from Samsung USBy R&R Team, November 17, 2025
Hi Benjamin, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear how much you are enjoying all of the amazing features of your device including the enhanced battery life, and features of Galaxy AI. Please, reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
3
all the amazing features
on November 17, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] the AI is crazy good the camera has so many features and clear and the speed of the processor is great it has so many features its hard to try and think of only a few of them to talk about.
Value
3
Response from Samsung USBy R&R Team, November 17, 2025
Hi there Blakecarnellphone, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the amazing features of Galaxy AI on your device, and that you are finding such a range of uses for this software every day. We have provided a link to the complete manual to help you with even more features, that may enhance your usage of your phone every day. We have also shared a link to the Samsung Support Team to assist you if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on November 17, 2025
Posted by: SweetRenee
[This review was collected as part of a promotion.] I love the S25 Ultra. I really do. Previously, I had the S21. I was waiting for an upgrade to come out with the rounded edges and good reviews on the battery.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
The storage options are fabulous; 256, 512, & 1 TB. So are many of the other options.
Here is what I would like to see Samsung change: it would be great to have the option to keep the screen from timing out, and going dark, while you were on a phone call but you're not holding your phone - it's lying down on something. The screen goes blank after about 10 to 15 seconds. This happens regardless of what you have the display settings set on. This was the case on previous phones, as well. I would also like to see the option to completely disable Bixby become available. I don't use it and I feel like it takes up extra space. Samsung should also consider bringing back the option to use extra storage with their devices. This went away,without explanation, sometime around the Galaxy 10. Samsung is also no longer giving customers a cube when they purchase a phone. Finally, device care, at least for me, could be more user friendly.
I gave this phone four stars because there is so much that is great about it - the camera, the magnificent vivid colors, the battery, and so much more. The Galaxy series are awesome phones- which is why I have owned so many of them.
However, like I said, there is always room for improvement!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on November 17, 2025
Posted by: Greywolf01
[This review was collected as part of a promotion.] Sleek desing and has great features
Seamless connection to multiple devices in the ecosystem.
Seamless connection to multiple devices in the ecosystem.
Value
5
Response from Samsung USBy R&R Team, November 18, 2025
Hi there Greywolf01, we appreciate you sharing your feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are enjoying the design and features of your device, and that you are finding it such a great addition to your ecosystem. We would love to hear from you again in the future any time you have questions, or wish to provide additional feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
I love the camera.The screen, and stylus
on November 16, 2025
Posted by: AuntieBae
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra truly earns its "Ultra" title, delivering an unbeatable all-around experience that solidifies its spot as the top-tier Android phone.
Value
4
Written by a customer while visiting Samsung US