Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,087 Reviews)
Open Ratings Snapshot
Rating breakdown 27,087 reviews
5 Stars
23,264
4 Stars
3,002
3 Stars
516
2 Stars
145
1 Star
160
86%of customers recommend this product. 
(
1,028 out of 1,190
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
5 out of 5
5
Top of the line, best of the best
on November 18, 2025
Posted by: TechGuy05
[This review was collected as part of a promotion.] I just owned this device for a week, but it so awesome and fun. It's like fenugreek from a manual phone to a fully intelligent device. Coming from the fruit device, you know what I am talking about, I thought it was going to be hard, but I have just been missing for a long time of such great feature. I just regret i didn't do the change sooner.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey TechGuy05, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We know changing operating systems can be confusing at times, and we love hearing that you are having such an amazing inital setup and usage of your new device. We have shared a link to the Samsung Support Team for your convenience. Our team of experts can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Solid and good performer.
on November 18, 2025
Posted by: MorganTheDude
[This review was collected as part of a promotion.] The S25 ultra is a really good and solid phone.
Pros: great screen in both resolution/clarity and brightness(1800 nits), battery life is good enough (see cons to see why not great), 90% DCI-3 color space coverage and Delta-E of .24 in the screen, high refresh rate, real nice design, great cameras, FP sensor is crisp, Gemini intergretation was real nice, and One UI 8 is a pretty great OS.
Cons: No magnets compatibility for the Qi 2 like mag safe, battery in this category could have been better (round 6000 or even 5500 mAh)but not terrible, no Bluetooth on the S-Pen which was one of the best parts that made the s-pen great, no 3.5mm head phone port, photos a little bit to saturated, weird connectivity with Galaxy watch ultra (though not sure if its a one UI 8 issue, S25 issue or a watch ultra issue.)
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 Ultra
on November 18, 2025
Posted by: Redheadedpistol
[This review was collected as part of a promotion.] I've had this phone 2 weeks now and I couldnt be more happy. The screen is just the right size, galaxy AI is amazing. I can send a txt by telling it what to send, remember my morning routine to workout. I use this phone for everything in my life. I shop, communicate with my kids school, watch a movie or TV series, socail media, sell things i no longer want and play so many different games. Plus I workout to an app with it mirrored to my tv. Haven't had the chance to try the translator feature as of yet but i'm sure excited to give it try. I also like that it takes some really really good photos. S25 Ultra with Galaxy AI, I highly recommend you grab yourself one.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Redheadedpistol, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing that you are having such an amazing experience with your new device, and that you are finding the features so helpful for such a range of daily tasks. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone I switched to.
on November 18, 2025
Posted by: Amiyon
[This review was collected as part of a promotion.] When I heard the S25U was coming out, I decided to trade in my S22. Once I got it, the bigger phone and S pen made it so much more interesting. Using Gemini, which I use almost every day, made school and researching things much better.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey there Amiyon, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We couldn't be happier toh ear that you are happy with the bigger size, S Pen functionality, and enhanced features of your new device. We have provided a link to the Samsung Support Team for your convenience. They can assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
This product as a great future
on November 18, 2025
Posted by: PauDiff
[This review was collected as part of a promotion.] Galaxy S25 ultra Unlocked 1tb.Galaxy S25 ultra Unlocked 1tb. Galaxy S25 ultra Unlocked 1tb
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great phone
on November 18, 2025
Posted by: laudip14
from Dallas
Expertise:Expert
Verified Purchase:Yes
This phone is great. Really fast and gets through the day without charging it. The AI and Gemini are both very helpful for daily tasks and work. Absolute delight for people who like to multitask like me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Laudip14, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We love hearing that you are finding this device to be such a powerhouse of multi-tasking for your needs every day. We hope you'll reach out to us again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
This product was the best phone I had ever used
on November 18, 2025
Posted by: Thuytran
[This review was collected as part of a promotion.] Galaxy ai was so good it blew my mind!
It was like a robot just doing something for me! And the pen and camera was so good.But one problem was that this phone whenever you take a picture of the moon,it makes a more realistic version of it.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, November 19, 2025
Hey Thuytran, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are enjoying the usage of Galaxy AI, and that this device has been fun for your usage with the camera as well. We have provided a link to the Samsung Support Team if you have questions about the features of your device as you continue usage. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love the camera on this phone
on November 18, 2025
Posted by: Anonymous
Expertise:Intermediate
Verified Purchase:Yes
I bought this phone to upgrade the camera that I had on my older Samsung. I love how much it zooms, the stability of the zoom, and was also able to capture wonderful images of the Northern Lights. My husband is ordering the same phone for himself!
I would recommend this to a friend!
Response from Samsung USBy R&R Team, November 19, 2025
Hey SamsungFan, thank you for your feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are enjoying the amazing capabilities of your device, and that you're capturing amazing photos and videos with your phone. Please, reach out to us again in the future any time you have questions, or want to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
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