Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,080 Reviews)
Rating breakdown 27,080 reviews
5 Stars
23,259
4 Stars
3,001
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Pngka
from Fremont
Verified Purchase:Yes
It is great, but a lot of new function that I dont know how to use it, where should I get the tutorial except from youtuber
Written by a customer while visiting Samsung US
Customer Rating
5
The phone fits in your hand perfectly
on November 21, 2025
Posted by: MrMoon5
[This review was collected as part of a promotion.] The galaxy ai is amazing when it comes to helping out in situations like getting directions, finding a song off just a tune, and even the features it adds to the camrea too. With its fast responses and long lasting battery this truly is a good phone for work or fun!
Value
5
Written by a customer while visiting Samsung US
Posted by: Scott
from Meridian, MS
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Does everything I want it to do and more.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey Scott, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are finding this device to not only meet but exceed all of your expectations in what it can do for you every day. We have shared a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
More available storage and features
on November 21, 2025
Posted by: UllaBabe
[This review was collected as part of a promotion.] Clearer pictures and editing options, all the AI capabilities
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey UllaBella, thank you for your feedback on your Samsung Galaxy S25 Ultra. We love hearing that you are finding this device to be so amazing, have larger storage capacity, and helping features in Galaxy AI for your needs. Please, don't hesitate to reach out to us again in the future if you ever have questions, or wish to provide additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1
Trash phone
on November 20, 2025
Posted by: Anonymous
Expertise:Intermediate
The Samsung Galaxy S25 Ultra has been a profound disappointment after nine months, proving that premium hardware cannot fix a fundamentally compromised user experience.
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Critical Failures
Unacceptable Ads: The most significant flaw is the aggressive and pervasive presence of advertisements. Ads are integrated into core system apps, including the Samsung Messages app and the Galaxy Store. For a flagship device commanding this price, this practice is disrespectful to the customer and ruins the premium feel.
Frustrating Navigation: The back navigation gesture is poorly implemented, especially on a phone of this size. It results in constant accidental touches, disrupting workflow and causing daily frustration.
The S25 Ultra's powerful specs are overshadowed by its fragmented, ad-ridden software and inconsistent user controls. Anyone considering a purchase is strongly advised to reconsider. This is a costly mistake, not a superior experience
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, November 21, 2025
Hello Gaurav Sabhaya, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it is when your new device is not meeting your expectations in functionality. We have provided a link to an article to help you with the ads you mention experiencing with your device. We have also provided a link to the complete manual for your device to help you with any alternative gestures and settings you can use to best align the device to your usage and comfort. Lastly, we have provided a link to the Samsung Support Team if you prefer direct assistance through chat from our experts. We appreciate you being a Samsung customer. -Elizabeth
Get rid of pop-up ads on your Galaxy phone
https://www.samsung.com/us/support/answer/ANS00084982/
Product Manuals
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Get rid of pop-up ads on your Galaxy phone
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Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5
This product have great features
on November 20, 2025
Posted by: Rocky2003
[This review was collected as part of a promotion.] This is the one of the best device of samsumg I have ever used.. with a such powerful processor and a long lasting battery life... the Ai of this phone is next level.. you can watch movies or play heavy games... this phone gives you extra ordinary results every time
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hi there Rocky2003, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are finding this to be the best device you've ever used, and that you are loving the powerhouse processing power and Galaxy AI features you have discovered. We hope you'll reach out to us again any time you have questions, or wish to provide further feedback on your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5
This device have great features, AI, and software
on November 20, 2025
Posted by: RapperRojas
[This review was collected as part of a promotion.] The Galaxy S25 Ultra isn't just a flagship phone, it's a mobile powerhouse that has completely redefined my expectations. It excels in every category, integration of Galaxy AI and the genuinely revolutionary camera system makes it the single best device I have ever owned. I feel like I am holding the future in my hand, and I can't wait to show it off to everyone. It is the best.The core of this phone's brilliance is Galaxy AI. It goes far beyond simple voice commands.Features like Now Brief provide contextual information exactly when I need it, and the expanded Writing Assist is indispensable for work, instantly summarizing documents. The whole operating system, thanks to One UI 7, is lightning fast, smart, and a true testament to its best software capability. the cameras are the best thing ever. The 200MP main sensor combined with the upgraded telephoto and ultrawide lenses captures a level of detail and clarity that is simply unmatched. What truly elevates it is the AI-powered zoom optimization. Whether I’m shooting a close-up portrait or using the 100x Space Zoom, the results are sharp, vibrant, and stunning, even in challenging low-light conditions. Every photo I take is instantly portfolio-worthy. The performance is mind-blowing. The customized Snapdragon 8 Elite Mobile Platform makes the gaming potential limitless. Graphics are rendered flawlessly, and the phone stays cool.intensive gaming, multitasking, 8K video editing without a single hitch.
Value
5
Response from Samsung USBy R&R Team, November 21, 2025
Hey RapperRojas, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to so perfectly align with your prefereces, and that Galaxy AI has been able to help you streamline so many processes and tasks every day. Please, reach out to us again if you ever have questions or wish to share additional thoughts about any of your Samsung products with us. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
4
Nice features
on November 20, 2025
Posted by: A4K9MoosePatch
[This review was collected as part of a promotion.] I use the S25 ultra as my second phone, for games, websites and some apps that work alot better on this device. S25 ultra phone works for me when working in rural areas here in Alaska.
Value
4
Response from Samsung USBy R&R Team, November 21, 2025
Hey A4K9MoostPatch, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are enjoying your streaming and gaming with your device, and that you are finding it to be reliable in more rural areas. We have provided a link to the full manual for your device to assist you in discovering additional features that may enhance your experience with your phone. We have also shared a link to the Samsung Support Team to assist you if any questions come up as you continue using your phone. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US