Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8
(27,077 Reviews)
Rating breakdown 27,077 reviews
5 Stars
23,256
4 Stars
3,001
3 Stars
515
2 Stars
145
1 Star
160
86%of customers recommend this product.
(
1,028 out of
1,190)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Posted by: Krishna
from Sterling Heights, MI
Expertise:Expert
Verified Purchase:Yes
I've been a loyal Samsung user since 15 years but of late Samsung has been releasing subpar products with zero innovation. The battery life is poor, doesn't even last me a whole day and the camera is terrible feels like it's 5 years behind the competition. This upgrade was just a waste of money for me
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, December 1, 2025
Hey Krishna, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it is when your device is not meeting your expectations. We have provided troubleshooting guides to help you maximize the battery life and capture the best possible photos and videos with your phone. We have also shared a link to the Samsung Support Team to offer additional assistance if this frustration continues with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Wonderful
on November 29, 2025
Posted by: Colenna
[This review was collected as part of a promotion.] This phone has been wonderful for both me & my husband.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Techworldwide
on November 29, 2025
Posted by: TECHWORLDWIN
[This review was collected as part of a promotion.] TECHWORLDWIN and all of your friends and relative friends and
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love this phone!
on November 29, 2025
Posted by: Jazzphoenix
[This review was collected as part of a promotion.] The features are user friendly and help me manage my busy life.
Value
5
Written by a customer while visiting Samsung US
Posted by: Matthew C
from Georgia
Expertise:Intermediate
Verified Purchase:Yes
The phone is very well made except for 1 main issue. Being an unlocked phone it lacks the normal powerful coverage I get from T-Mobile. Certain areas I work I'm not getting the same coverage. My conversations drops. I never had this issue with a phone coming straight from T-Mobile. That's my only issue. If that can be fixed I would rate this 5 stars.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Total upgrade
on November 29, 2025
Posted by: Scamers
An upgrade in every aspect from my last phone. (Not a Samsung). More bars, camera is awsome and battery lasts longer. The more I use it the better i like it.
Written by a customer while visiting Samsung US
Customer Rating
5
The camera is absolutely out of this world
on November 29, 2025
Posted by: PostalGiraffe31
[This review was collected as part of a promotion.] My Galaxy s25 Ultra has sooooo many unique features. It has an AMAZING camera that takes the best pictures (which I take a lot of pictures, so its a must). I also love how customizable this phone is. The ease of using this phone is simple and if you can't find something I just search for it and my phone finds it for me. Using the Galaxy AI feature is soooooooo much fun as well :) I create a lot of posts for work and having the Galaxy AI features to help me has been a lifesaver ♡
Value
5
Written by a customer while visiting Samsung US
Posted by: Bran
Expertise:Intermediate
Verified Purchase:Yes
Phone is pretty good. Sad that it doesn't have bluetooth enabled S pen like its previous series phones. Feels lighter in weight. One feature that would be nice to bring back is phone to vibrate upon moving when you have a text. This phone only has it for missed calls instead of missed calls and texts.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US