Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Average customer rating
4.8 out of 5
4.8
(27,299 Reviews)
Open Ratings Snapshot
Rating breakdown 27,299 reviews
5 Stars
23,401
4 Stars
3,028
3 Stars
531
2 Stars
157
1 Star
182
86%of customers recommend this product. 
(
1,135 out of 1,323
)
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Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 1TB S938U Unlocked - Titanium Jet Black
Customer Rating
1 out of 5
1
Unbelievable garbage
on December 4, 2025
Posted by: Justin
Wondering if Samsung's ever going to get away from the bag phones... Literally feel like we're back in the '80s constantly having a battery pack and umbilical cord attached to my phone. Since Samsung thought they were too cool for removable batteries. I thought we moved past this garbage type of technology? And on top of that they just keep destroying features Look what they did to the s pen on the s25 What a joke. We are no longer the consumer We are the product that's being sold. Absolutely disgusting what these phones have become.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
1 out of 5
1
Value
1 out of 5
1
Response from Samsung USBy R&R Team, December 5, 2025
Hello Justin, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how frustrating it can be when your device is not aligning to your expectations, and we would love to assist you in troubleshooting your frustrations at your convenience. We have provided links to troubleshooting guides to help you maximize the battery life of your device, if the intelligent battery has not adjusted the consumption to your usage habits as intended. We have also provided a link to an article to help you integrate the redesigned features of the S Pen in to your usage. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products, or if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Mostly as expected
on December 4, 2025
Posted by: Soprofound
[This review was collected as part of a promotion.] I enjoy my phone and the camera. I hate that Bluetooth capability was removed from the s-pen.
Other than that Im satisfied. It holds up well is easy to handle.
Value
4 out of 5
4
Response from Samsung USBy R&R Team, December 5, 2025
Hey Soprofound, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear that you are pleased with the camera quality and overall usage of your device. We have provided a link to an article to help you with the redesigned S Pen features of your device, and integrating them in to your usage. We have also provided a link to the Samsung Support Team to assist you further if you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Features galore
on December 4, 2025
Posted by: BillsMafia
[This review was collected as part of a promotion.] I've only had the phone for a short time, but every day i'm learning new features. The Galaxy AI feature is excellent. Just tried the S Pen today very cool tool. The phone is so much faster than my previous phone, plenty of RAM. Seems to hold a charge for a very long time. Also love the quick charge feature. All in all this is a very nice phone.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hi BillsMafia, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are so happy to hear that you are so pleased with the usage of your device, and that you are finding a plethora of amazing features to explore and integrate in to your usage. Please, reach out to us again in the future any time you have questions, or share additional thoughts about your Samsung products to us. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The all powerful Galaxy S25 ULTRA
on December 4, 2025
Posted by: Williamthedoorman
[This review was collected as part of a promotion.] Hello everyone I have to tell you iam so happy about my Galaxy S25 ULTRA, its amazing phone so fast especially after this last update it does everything i need it too plus more, so smooth very easy to navigate around the phone. It does so much, the Galaxy AI is incredible it helps me so much I ask it to do something and the Galaxy AI does it better then what I ask it to do, and I can have a conversation with it and the Galaxy AI teaches me a lot of stuff I did not know about, samsung is such a classy company all there products are top notch quality across the board, so thank you samsung foe your awesome products thanks willam the Doorman.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Williamthedoorman, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We are thrilled to hear how much you love this device, and that you are so happy with your upgrade. Please, reach out to us again any time you would like to share additional feedback, or if any questions come up as you continue using Samsung products. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung S25 ultra
on December 4, 2025
Posted by: Anonymous
from Palos hills Illinois
Expertise:Expert
Verified Purchase:Yes
Just amazing like always and i had the galaxy watch 7 so all are good together
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Nael Samhan, we appreciate you sharing your thoughts about your Samsung S25 Ultra with us. We love hearing how pleased you are with the usage of your device, and finding it a great addition to your ecosystem. We have provided links to resources to help you discover all of the amazing capabilities of your device, align the settings to your preferences, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Feels pretty sturdy.
on December 4, 2025
Posted by: Eddie21
[This review was collected as part of a promotion.] I'm just a simple dude that like new things. This one feels pretty hefty and that won't break so easy if I drop it...
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey Eddie21, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We are so happy to hear that you are loving the feel and usage of your device. WE have provided a link to the Samsung Support Team for your convenience. These can offer assistance any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Best phone yet!!!!
on December 4, 2025
Posted by: DWguitar
[This review was collected as part of a promotion.] This so far has been the best phone yet. From the ai to the basic function this has so far been my favorite. I have watched movies, played games and streamed and the screen is beautiful. People using other phones are definitely missing out on the Galaxy AI system it has been amazing in every way.
Value
5 out of 5
5
Response from Samsung USBy R&R Team, December 5, 2025
Hey DWguitar, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are having such an amazing experience with your device, that you are loving your gaming and your streaming, and that Galaxy AI has been so helpful for your usage. Please, reach out to us again in the future any time you have questions, or additional feedback you would like to share about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Turned off wouldn't turn on.
on December 4, 2025
Posted by: Eric
Verified Purchase:Yes
First month it turned off when battery was 12%. It wouldn't show it was charging or turn on. About 6hrs later it finally turned on. My s23 was Great this one is not off to a good start.
Response from Samsung USBy R&R Team, December 5, 2025
Hi there Eric, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how valuable your phone is to you, and needing the reliable usage of it every day. We have provided a link to an article to help you with the battery not charging. We have also shared links to the Samsung Support Team and your warranty information to assist you further in a resolution if this matter continues with your phone. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet is not staying on or charging
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
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