Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 20" Push Mower, 12" String Trimmer/Edger, 320 CFM Blower, 3 Batteries and 2 Chargers Included - Green
Average customer rating
4.3
(268 Reviews)
Rating breakdown 268 reviews
5 Stars
176
4 Stars
43
3 Stars
16
2 Stars
9
1 Star
24
89%of customers recommend this product.
(
187 out of
211)
Customer Reviews for Greenworks - 48V (24V x 2) 20" Push Mower, 12" String Trimmer/Edger, 320 CFM Blower, 3 Batteries and 2 Chargers Included - Green
Posted by: L P R
from New York
Gender:Female
Verified Purchase:Yes
Excellent lawn mower and blower. Couldn't be more happier with my purchase. Battery life is excellent, and last through cutting both the front and back lawn, and then blowing away the sediment.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kat M
from Jacksonville, FL
Gender:Female
Verified Purchase:Yes
We have a medium sized yard and this bundle works perfectly to help us accomplish everything we need to do outside! Battery lasts long and fully charges within an hour!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Great Deal
on July 18, 2021
Posted by: LILLY BIRD
from New York, NY
Gender:Female
My husband used for the first time today. It was a great deal. Our yard isn't to big, but he had to keep emptying the bag. I wish it was a little bigger and I need to buy two batteries one for the blower and the trimmer. By the time you finish cutting grass the batteries need to be Richard. Bit other than that it cuts great my lawn looks amazing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JD562
from California
Gender:Male
Verified Purchase:Yes
What a great buy everything you need to keep your lawn in order. Excellent price and quality a must own for all your lawn needs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Batteries don’t last
on June 22, 2021
Posted by: Windy
from Houston, TX
Gender:Female
We bought this Black Friday of 2020.. really wanted to love it but the batteries don’t last very long and the mower is not that strong. The tools themselves are okay, nothing amazing but they work. However, we have a relatively SMALL yard and my husband has to mow the front and back on separate days because the batteries don’t last long enough. Huge disappointment
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, July 6, 2021
Hello,
Thank you for your review. We appreciate your honest opinion and are sorry that you were not completely satisfied with this set. It's important to adjust your mowing techniques to make the most out of the battery life! It goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips! 1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. 2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. 3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily. 4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. We hope these tips will help!
For further assistance, please feel welcome to contact our team directly at 1-888-909-6757 or by emailing info@greenworkstools.com.
Thank you for your review. We appreciate your honest opinion and are sorry that you were not completely satisfied with this set. It's important to adjust your mowing techniques to make the most out of the battery life! It goes without saying that that the harder the unit works, the quicker the battery drains. Here are a few mowing tips! 1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings. 2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months. 3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily. 4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. We hope these tips will help!
For further assistance, please feel welcome to contact our team directly at 1-888-909-6757 or by emailing info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Lucas M
Verified Purchase:Yes
The weedwacker came damaged and to try and get support on the phone has taken 150 minutes minimum each time! Have called twice. Still no resolution.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 11, 2021
Hello Lucas,
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation.
We are sorry to hear an item was received damaged. No need to worry, you can start the return process by simply downloading the Merchandise Return Form here.
https://www.greenworkstools.com/media/catalog/product/file/Greenworks_Merchandise_Return_Form_rev108182020.pdf
Should you still need help please try contacting us once more. We thank you for your patience and understanding.
We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation.
We are sorry to hear an item was received damaged. No need to worry, you can start the return process by simply downloading the Merchandise Return Form here.
https://www.greenworkstools.com/media/catalog/product/file/Greenworks_Merchandise_Return_Form_rev108182020.pdf
Should you still need help please try contacting us once more. We thank you for your patience and understanding.
Written by a customer while visiting greenworkstools.com
Posted by: Kickngrass
from New mexico
Gender:Male
Verified Purchase:Yes
Totally disappointed. Batteries only lasted for the front yard, and had to charge them and cut back yard second day, and its not a large yard. Then when I went to cut the second week, one of the batteries completely stopped working. Without the second battery, mower wont work. Customer service is impossible to get to also.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 5, 2021
Hello Kickngrass,
Thank you for your feedback. We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. As a company, we are always interested in knowing where we can further improve; we want nothing less than for our customers to be satisfied. It's important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 35 minutes but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each and every waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. As a company, we are always interested in knowing where we can further improve; we want nothing less than for our customers to be satisfied. It's important to adjust your mowing techniques to make the most out of the battery life! This unit is advertised as running up to 35 minutes but it goes without saying that that the harder the unit works, the quicker the battery drains.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed in order to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Arnold Embalmer
Verified Purchase:Yes
Good product but a little banged up in shipping. Ideally would want to pick up something of this size at a brick and mortar store. Took a while to ship too!
Written by a customer while visiting greenworkstools.com