Hello Higgs.
We understand you are not happy with your warranty period. A warranty is a promise made by us the manufacturer that the product will have a guarantee to be useable within the time frame from the date of purchase, full details warranty policy can be found in the user manual or on our website, www.greenworkstools.com. In some cases, we make an exception by using the serial number, in this case we would not be able to use the serial number as it exceeds the warranty period as well, please note that making this exception goes beyond our responsibility as the manufacturer, we do this as courtesy.
All companies on the market have a warranty period and policy in place. We at Greenworks like any other brand, have a warranty procedure we must adhere to for warranty claims and their timelines. Greenworks 48V line is backed by a three-year tool limited & three-year battery warranty which is more than double industry standard. This means you’ve got a little protection on your investment. It also makes a statement on how much Greenworks stands behind their products.
We are sorry to hear about the issue you are experiencing. However, the warranty period has passed, and without proof of purchase, we are unable to process warranty claims. We understand this may be disappointing, but we appreciate your understanding.