[This review was collected as part of a promotion.] It is so very frustrating that the auto-feed spool does not work. Every minute or so I have to take the spool apart and feed out more line by hand. This is my second machine (acquired because the first was stolen but I still had the battery and charger pack and also the mower, which is great) and it is the same problem with the auto-feed.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 22, 2024
Hello Albion, We are sorry for your experience. The machine has an auto-feed head. If the cutting line does not automatically advance, it can be tangled or empty. 1. Start the machine and keep 3s. Release the trigger until the machine totally stops. 2. Repeat the above step until you can hear the line-cutting noise. The line will extend approximately 0.4 in. with each stop and start of the switch trigger until the line reaches the cutoff blade and the cut-off blade cuts the excess length. Do not pull or release the trigger too fast. Users can also, remove the cutting line from the spool and rewind it The line might be twisted around the spool. Hope these suggestion help. If you need to speak to us in more detail, please, contact us by Chat on www.greenworkstools.com or by phone at 1-888-909-6757.