Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Push Mower + Blower + 12" String Trimmer Combo, (2) 4.0Ah Batteries and Charger - Green
Average customer rating
3.8
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
10
4 Stars
0
3 Stars
5
2 Stars
1
1 Star
2
73%of customers recommend this product.
(
11 out of
15)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Push Mower + Blower + 12" String Trimmer Combo, (2) 4.0Ah Batteries and Charger - Green
Customer Rating
1
Poor Battery Life
on June 4, 2025
Posted by: Thomas__
from Broomall
Gender:Male
[This review was collected as part of a promotion.] Absolutely terrible. Do not waste your money.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2025
Hello Thomas__.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great features
on June 24, 2025
Posted by: Freedom fighter
from Greensburg pa
Gender:Male
[This review was collected as part of a promotion.] I’ve owned many string trimmers over the years gas and electric the greenworks that I bought is the best by far!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Convenient 2-in- one tool
on June 28, 2025
Posted by: Ahmad Houston
from Houston
Gender:Male
[This review was collected as part of a promotion.] **Title:** Versatile and Convenient 2-in-1 Tool
This trimmer edger is a time-saver with easy switching between functions. Lightweight and maneuverable, despite minor auto-feed issues.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
No more gas trimmers here.
on September 7, 2025
Posted by: DevilPirateJD
Gender:Male
[This review was collected as part of a promotion.] Great trimmer that has plenty of power and isn't hard on batteries. I like being able to swap battery with other tools and plan to build up my collection of the 24v system. I normally like gas powered equipment but there is no denying how easy it is to swap in a battery and go. Having more than one battery means I can have one on charge if needed and don't have to stop longer than a few seconds though I don't have to with this setup, just a little over half acre to trim and around buildings, garden with no issues on one small battery. Cuts normal grass with no effort and weeds don't slow it down much at all. It's also lighter weight than the old gas powered ones I had before so it saves my back a bit there.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Great power but line feed sucks
on March 16, 2026
Posted by: Bob89
[This review was collected as part of a promotion.] Good power and run time. 5 stars there. Line feed is 1 star. Line drops to 2 inches without feeding. Absolutely horrible. I'd buy something else after experiencing it.
Response from greenworkstools.comBy Greenworks, March 17, 2026
Hello Bob89.
We are glad to hear you are getting strong power and runtime from your 24V 12" String Trimmer/Edger, but we are sorry the line feed performance has been frustrating, that is certainly not the experience we want you to have.
Line feeding issues like you described are often related to spool setup or line advancement technique. This model uses an automatic/bump feed system, and for best results:
1. Make sure the spool is properly installed and the line is evenly wound (not crossed or too tight).
2. While trimming, lightly “bump” the head on the ground while the unit is running at full speed to advance the line.
3. Avoid letting the line get too short before feeding, as very short ends can sometimes prevent proper advancement.
4. Check that the correct line diameter is being used, as oversized or undersized line can affect feeding performance.
If the line is consistently not advancing even with proper use, the spool or feed mechanism may need inspection or replacement. Our support team would be happy to help troubleshoot further and ensure everything is functioning as intended. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are glad to hear you are getting strong power and runtime from your 24V 12" String Trimmer/Edger, but we are sorry the line feed performance has been frustrating, that is certainly not the experience we want you to have.
Line feeding issues like you described are often related to spool setup or line advancement technique. This model uses an automatic/bump feed system, and for best results:
1. Make sure the spool is properly installed and the line is evenly wound (not crossed or too tight).
2. While trimming, lightly “bump” the head on the ground while the unit is running at full speed to advance the line.
3. Avoid letting the line get too short before feeding, as very short ends can sometimes prevent proper advancement.
4. Check that the correct line diameter is being used, as oversized or undersized line can affect feeding performance.
If the line is consistently not advancing even with proper use, the spool or feed mechanism may need inspection or replacement. Our support team would be happy to help troubleshoot further and ensure everything is functioning as intended. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Posted by: Damian D
from Orange County, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this to replace the 2 older ones we have and another I bought online, that were harder to use and hurt my back. This edger/trimmer has been the best purchase I have made this year! Easy to use, I love the features and the battery life is excellent. So worth the buy and recommendation is easy, mic drop!
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: MikeDR
from Vancouver, Washington
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Easy to set up. Easy to use. Well built. Looking forward to many years of use.
Pros: Convenient, Easy to Use, Durable, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Directions suck
on June 8, 2026
Posted by: Battery mower
What is up with the screw on the left side. It will not tighten.
Response from greenworkstools.comBy Greenworks Customer Success, June 9, 2026
Hi Battery mower. Thank you for your feedback. To ensure your are assembling the unit correctly, please take a look at the following video link for a better visual demonstration: https://youtu.be/KpOQWOBiiwU?si=NEbJ_7LmxjmnVsj3. Should you require any troubleshooting, warranty assistance, questions, or other concerns, please do not hesitate to contact us directly via chat or call 1-888-909-6757 (1-888-90WORKS). Thank you for choosing Greenworks Tools!
Written by a customer while visiting greenworkstools.com