Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.4
(219 Reviews)
Rating breakdown 219 reviews
5 Stars
155
4 Stars
36
3 Stars
10
2 Stars
6
1 Star
12
92%of customers recommend this product.
(
174 out of
189)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Posted by: Wilam92
from Minneapolis
Gender:Male
Verified Purchase:Yes
Works great. It’s fast, easy to use, light, and super duper quiet. I can mow whenever because it doesn’t bother anyone.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Easy to put together and lightweight
on October 26, 2022
Posted by: Huss
from MA
Gender:Female
The lawn mower was super easy to assemble and seems good I just have one faulty battery that says it’s fully charged but doesn’t work so I can’t speak on how it works but I hope it works well
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, October 27, 2022
Hello Huss,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to making it right.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Short cutting time on fully charged batteries
on November 1, 2022
Posted by: MorrT
from Ozarks
Gender:Male
Verified Purchase:Yes
Battery charges don't last very long, but does cut grass pretty well while charged.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 3, 2022
Hello MorrT,
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery. The lawnmower can provide up to 35 minutes run-time with fully charged 4Ah batteries. Run-time varies based on grass condition and operator technique, of course.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your feedback. We are sorry to hear that you are dissatisfied with the run time of this battery. The lawnmower can provide up to 35 minutes run-time with fully charged 4Ah batteries. Run-time varies based on grass condition and operator technique, of course.
Here are a few mowing tips to help achieve the optimal run time.
1) When cutting thick grass, reduce walking speed to allow for a more effective cut and a proper discharge of the clippings.
2) Only mow 1/3 of the total grass length at a time - no more. For a healthy lawn, always cut off one-third or less of the total length of the grass. The average lawn should be approximately 1 1/2 to 2” (3.8 to 5 cm) long during cool months, and between 2" to 3 1/4" (5 cm to 8.3 cm) long during hot months.
3) Mow when the grass is dry. As this is an electric unit, mowing wet/damp grass is a safety issue. However, ensuring the grass is dry will also help the grass cut cleanly and discharge appropriately. Wet/damp grass carries more weight and will mostly stick to the blade/motor shaft and will not appropriately discharge or cut easily.
4) Make sure the battery is cool before use. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging.
We hope these tips will help! If not, we would be happy to investigate to see whether your run time would be considered average; please contact Greenworks at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Worked Well for the First Month
on April 11, 2025
Posted by: MikeLuc
from Bradenton, FL
Gender:Male
[This review was collected as part of a promotion.] The mower worked well for the first month but now only runs for around 3 minutes with two fully charged batteries.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 11, 2025
Hello MikeLuc.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
We are sorry to hear of your experience. Ensure both batteries are fully charged before attempting to use the mower, users must use (2) fully charged Greenworks 24V battery packs. Do not use battery packs other than Greenworks 24V. Ensure both batteries are charged 100%. If each battery has a different charge state, the run-time of the machine is subject to the lowest powered battery (For example: one battery is charged 100%, and the other is charged 50%, the unit will only run until the 50% battery is depleted). When using (2) batteries with different amp hours (Ah), the machine will run until the lower (Ah) battery is depleted.
Greenworks mowers can also experience reduced runtime due to factors like overgrown grass or extreme temperatures. Long, thick grass can put a strain on the mower's motor, potentially causing it to shut down or reduce runtime. Make sure the grass is not excessively long and adjust the mower height if needed. Lithium-Ion batteries can be affected by very hot or very cold temperatures, reducing their performance. If possible, try a different set of batteries (if you have them) to see if the issue persists or try a different charger to see if the issue is with the charger.
If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing mower
on April 22, 2025
Posted by: Nate F
from Pittsburgh PA
Gender:Male
[This review was collected as part of a promotion.] I got this after my gas mower got a hole in the deck… it’s so amazingly light I can get my grass done faster without as much effort… so easy to adjust the deck… handles the grass easily for power… my yard is small so one charge easily does it
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Mower is great. Phone support could be better
on April 29, 2025
Posted by: James4668
from Fort Worth TX
Gender:Male
[This review was collected as part of a promotion.] Just ordered third mower. First one was stolen out of my yard so I replaced it. 2nd one was two years old and died but could never get support. So I ordered another one. Mowers work great. Battery for first one was inside house when stolen so I have extras. Wish support was as good as the mowers
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor Battery Life
on June 4, 2025
Posted by: Thomas__
from Broomall
Gender:Male
[This review was collected as part of a promotion.] Absolutely terrible. Do not waste your money.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
I bought this product in April 2025 and just started using it in June. After a full charge, I got barely 5 minutes of runtime—completely unacceptable for something brand new. I tried recharging the batteries, and now it’s been blinking green for over two hours with no sign of progress. This thing is clearly defective or just poorly made. For the price, I expected at least basic functionality, but this is junk. Save yourself the frustration—look elsewhere.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 5, 2025
Hello Thomas__.
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks Success Team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture. We appreciate you letting us know and apologize for your experience. We look forward to your follow up post!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Does it work yet?
on July 5, 2025
Posted by: Yoohoo
from Wa
Gender:Female
[This review was collected as part of a promotion.] Directions are terrible especially if you've never owned electric. If you produce a good product why not a complete pamphlet on how to assemble and operate. Mows nice if you can get it to start and keep running without directions. It would be useful to have surveys after the owner has had a few times to use it.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, July 7, 2025
Hello Yoohoo.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your experience. Our Designers and Product Developers will occasionally read these reviews, so we really appreciate it when customers tell us what they think and share their experience with us. Greenworks Tools has a YouTube channel, offering videos on various topics related to our battery-powered and eclectic outdoor power tools, including lawn care, gardening, and DIY projects, we also have assembly videos for most machines.
You can also check the products page for "how to videos". We have included two videos for your reference that may assist you if you experience any challenges. They offer step-by-step guide to resolving common issues. Please find them here:
Assembly guide (https://youtu.be/_JVZN7hZgrc)
Operators guide (https://youtu.be/7A1Cvs9p7dY)
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com