Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.4
(219 Reviews)
Rating breakdown 219 reviews
5 Stars
155
4 Stars
36
3 Stars
10
2 Stars
6
1 Star
12
92%of customers recommend this product.
(
174 out of
189)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
Don't waste your money
on May 8, 2022
Posted by: Janney
from Texas
Gender:Female
I received my mower on May 1, 2022. I put it together, charged the batteries and mowed my side and backyards. It worked like a charm. The batteries died after 40 minutes. It took 2.5 hours to charge them. I began mowing my front yard and the batteries died after 15 minutes. I charged them (2.5 hours) again and this time they lasted 30 minutes. Another charge and I finally got to finish my front yard. Four days later, I am mowing again. The batteries last 35 minutes. After a 2.5 hour charge, I continue mowing. While mowing, I hear a clunk and the mower stops. I look under the mower and there is a bolt in the grass. I turned the mower over and there are 2 bolts that are loose. I tighten them and try to put the one that came out back in. It won't tighten. Long story short, the bolt that came out hit the blade and cracked the housing for the motor. I had the mower for exactly one week. If you're thinking about a GreenWorks mower I suggest you find another brand. I know I'll be returning this one for a refund.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 9, 2022
Hello Janney
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Adi84
Verified Purchase:Yes
This works awesome and as advertised. It is a no brainer in my opinion. Plus you also get a Drill free. Value for Money
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This mower really works great !!
on May 9, 2022
Posted by: internetjoe
from Pataskala Ohio
Gender:Male
I bought this mower about a month ago and am very pleased with it. It cuts the entire yard on 1 charge and does a fantastic job. it is very lightweight and easy to push. height adjustment is very easy. I showed it to my brother and he bought one as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bad Battery Charger
on May 9, 2022
Posted by: Rob3212
from Appleton Wi
Gender:Male
Either my batterys are both bad or the charger won't work. I called last week and was on hold for over an hour and then they dropped my call. Batteries will not chagre
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, May 9, 2022
Hello Rob3212,
Thank you for your review. We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us once more at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us once more at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Bob TK
Verified Purchase:Yes
So easy to assemble and start using.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Daisywc27
from Stone Mountain, GA
Gender:Female
Verified Purchase:Yes
This works really well. It cuts amazingly, even in thick overgrown grass. The dual blades are definitely worth it. It’s super lightweight and amazingly quiet. The value for the money is unbeatable. I love that the drill uses the same battery. The batteries charge fairly quickly. My only qualm is that it won’t cut my whole yard without needing to be charged again. To get through my front and back yard I have to recharge twice.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Machine
on May 9, 2022
Posted by: TNmom
from East Tennessee
Gender:Female
This mower is so light weight and easy to maneuver. Batteries last well. Easy to start and love the safety feature. Wish we had this years ago! Thank you for a great product
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: E Smith
Verified Purchase:Yes
Easy to start and use. Lightweight and eco-friendly. Bonus drill and charger.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com