Customer reviews from greenworkstools.com
Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Average customer rating
4.4
(223 Reviews)
Rating breakdown 223 reviews
5 Stars
156
4 Stars
36
3 Stars
13
2 Stars
6
1 Star
12
91%of customers recommend this product.
(
174 out of
191)
Customer Reviews for Greenworks - 48V (24V x 2) 17" Brushless Cordless Push Lawn Mower, (2) 4.0Ah Batteries and Dual Port Charger - Green
Customer Rating
1
Bad Battery Charger
on May 9, 2022
Posted by: Rob3212
from Appleton Wi
Gender:Male
Either my batterys are both bad or the charger won't work. I called last week and was on hold for over an hour and then they dropped my call. Batteries will not chagre
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Customer Care, May 9, 2022
Hello Rob3212,
Thank you for your review. We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us once more at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry that you are having an issue with one of our products! With the spring season here, so is our busiest time of year which unfortunately means increased wait times. Here are a few troubleshooting suggestions to check out.
1) When the battery is inserted, the light should begin flashing green to indicate the battery is charging. If this light is not igniting or is flashing red, this may indicate an issue and we would be interested in hearing more about this. If the light simply goes solid red, try removing the battery and unplugging the charger for about 10 minutes and place them both indoors in a room temperature setting, as this might indicate the battery is at the incorrect temperature to be charged.
2) Ensure that the battery has been fully inserted into the charger. Sometimes this requires a firm push into place to make sure that it has been properly seated. 3) Try resetting the charger. To do this, simply unplug it for approximately 10 minutes and then plug it back in and try reinserting the battery. If the charger has been plugged in for extended periods of time, this can sometimes cause the charger to malfunction.
Should you continue to experience a problem with the battery and charger, please contact us once more at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the battery and charge so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This mower really works great !!
on May 9, 2022
Posted by: internetjoe
from Pataskala Ohio
Gender:Male
I bought this mower about a month ago and am very pleased with it. It cuts the entire yard on 1 charge and does a fantastic job. it is very lightweight and easy to push. height adjustment is very easy. I showed it to my brother and he bought one as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Adi84
Verified Purchase:Yes
This works awesome and as advertised. It is a no brainer in my opinion. Plus you also get a Drill free. Value for Money
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Don't waste your money
on May 8, 2022
Posted by: Janney
from Texas
Gender:Female
I received my mower on May 1, 2022. I put it together, charged the batteries and mowed my side and backyards. It worked like a charm. The batteries died after 40 minutes. It took 2.5 hours to charge them. I began mowing my front yard and the batteries died after 15 minutes. I charged them (2.5 hours) again and this time they lasted 30 minutes. Another charge and I finally got to finish my front yard. Four days later, I am mowing again. The batteries last 35 minutes. After a 2.5 hour charge, I continue mowing. While mowing, I hear a clunk and the mower stops. I look under the mower and there is a bolt in the grass. I turned the mower over and there are 2 bolts that are loose. I tighten them and try to put the one that came out back in. It won't tighten. Long story short, the bolt that came out hit the blade and cracked the housing for the motor. I had the mower for exactly one week. If you're thinking about a GreenWorks mower I suggest you find another brand. I know I'll be returning this one for a refund.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 9, 2022
Hello Janney
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
We're sorry to hear about your experience when using this lawn mower! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Jayna
from California
Gender:Female
Verified Purchase:Yes
This is super easy to put together and operate. I’m a 48 year old single mom and it Took me only about 10 minutes to screw in the handle and get it going. It’s very quiet. I finish my small yard in 8 minutes - it covers more ground than I expected!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DaveC
from Renton, Washington
Gender:Male
Verified Purchase:Yes
Cordless, easily adjustable, light, starts every time - this mower gets so much right!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use lightweight Mower
on May 7, 2022
Posted by: Mike Sinko
from Columbia Station, OH
Gender:Male
Bought this about a month ago, charges quick, very easy to us lightweight Mower, and have had substantial rain where I live, and even though the grass was pretty wet this Mower had no problem cutting from the second lowest position. Also like the easy adjustable height adjustment for setting the cutting depth. Love it, and oh yeah a bonus with a rechargeable drill, excellent purhcase!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love it!
on May 6, 2022
Posted by: mtstvtg
from Sammamish, WA
Gender:Female
Bought a well-reviewed gas lawnmower 3 years ago. Year 2, I could only start it by flooding the filter with starting fluid. This year, not at all. Bought this mower and cheer every time it starts right up. It is lighter & quieter than gas mowers. I'll never switch back
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com