I was so excited about this purchase as a gift to my husband. I also purchased a few of his favorite albums on vinyl to play upon opening it. However, this record player is too low of quality to play new records. I had no idea it would play so terribly. Old records work ok but anything from the last 10 years will just skip. I will be returning.
Response from VictrolaBy Victrola Customer Service, May 7, 2024
We're truly sorry to hear that your experience with the record player fell short of expectations. We're committed to ensuring your satisfaction and would love the opportunity to assist you further. Please reach out to support@victrola.com with your order details and we'll do our best to find a solution that works for you and your husband's enjoyment of your vinyl collection.
I received my player this morning and am so disappointed. After rotating the safety screw clockwise, the table turned for about two seconds. After about a half hour of attempting to get it to play a record, the table simply will not turn. I have followed all instructions, and watched several videos- I believe the player is simply defective.
Product arrived and never was able to power on. I’ve submitted two requests to Victrola for solutions and have yet to hear back. This has been a terrible experience for me thus far.