Customer reviews from blackanddecker.com
Black+Decker - Corded 12-Amp Blower Vacuum
Average customer rating
3.2
(33 Reviews)
Rating breakdown 33 reviews
5 Stars
13
4 Stars
3
3 Stars
3
2 Stars
6
1 Star
8
57%of customers recommend this product.
(
16 out of
28)
Customer Reviews for Black+Decker - Corded 12-Amp Blower Vacuum
Customer Rating
3
Poor Production and development
on August 25, 2023
Posted by: Tom OD
The vacuum works great until the tube dislodges, which happens constantly. I have to tab it against the ground to engage it again and again and again...ect. A 10 to 15 minute jobs is more close to 30 minute job. If I have a small area to clean, I just hold the tube against the base to finish up. This is my second one in a short amount of time( I took the first one back within weeks of purchasing it). This product is inexpensive but cheaply made.
Response from blackanddecker.comBy Maria, Maria, August 27, 2023
Hello.
Thank you for your feedback regarding the Blower. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, we will be reaching out to you at the email address you have provided.
Thanks, BLACK+DECKER
Thank you for your feedback regarding the Blower. I am sorry to hear you are unhappy with this product and would be more than happy to assist you with a resolution. If you would like further assistance, we will be reaching out to you at the email address you have provided.
Thanks, BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Just stopped mid work
on May 23, 2023
Posted by: Tedd
from Livermore, ca
I was using my BD fine and unplugged it, moved to another location in my yard, and when I plugged back in, it was dead, even though investigating the impeller, etc. showed nothing wrong---complete mistory since I use it only twice a year
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Frank, Customer Service, May 24, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the ( Model #bv3600) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7228481 so we have all information available for your review.
Thanks
FRANK
BLACK+DECKER
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket # 7228481 so we have all information available for your review.
Thanks
FRANK
BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
2
Was great until it suddenly died.
on November 4, 2022
Posted by: CartoonsPlural
from South bend
The leaf blower worked great! For the price and for it being corded, it had my respect. I was using the mulcher one evening and the blower suddenly shut down. The circuit fuse is the issue or the power switch from what I'm gathering from sources. Now it's just become a time consuming mess.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Maria, Social Media, January 12, 2023
Hello.
We appreciate your feedback on the Blower and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6316586.
Thank you, Maria BLACK+DECKER Social Rep.
We appreciate your feedback on the Blower and are sorry to hear about the issue. This is not the kind of performance we expect from our products and would like to speak to you about this issue so we can assist you in resolving this to your satisfaction. Please email me at wecare@sbdinc.com and reference case #6316586.
Thank you, Maria BLACK+DECKER Social Rep.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
not worth it
on November 7, 2021
Posted by: darb
from denver
This is quite heavy and when you use the vacuum if you try to vac up more than a couple leaves it clogs and shuts off. Then you have to clean it out, dump the leaves you just vaccumed and start over. Blower is ok but you have to switch out parts to do so.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Frank, Customer Service, February 28, 2023
Hello, appreciative customer Thank you for taking the time to provide your feedback on the Blower (Model #bv3600) and I'm sorry to hear about the bad performance of this product.
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6608888 so we have all information available for your review.
Thanks
BLACK+DECKER
This is not the kind of performance we expect from our products and we would like to talk to you about this issue so we can help you resolve this to your satisfaction. Please get in touch with support at WECARE@sbdinc.com and reference ticket #6608888 so we have all information available for your review.
Thanks
BLACK+DECKER
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Makes yardwork easy
on November 13, 2020
Posted by: cyber_wulf
from canada
Gender:Male
Had this for nearly 5yrs or more and its great at creating piles of leaves , then switch to the vaccuum mode and mulch it down. generally performs well, just needs an extension cord.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
5
Just THE BEST Electric Vac/Blower Ever
on November 12, 2020
Posted by: trainsim
from Lawrence, Kansas
Gender:Male
This is my first and will be my only blower/vac.
It does an incredible job at picking up and mulching my leaves.
I cut 15 full size lawn bags down to 8 using this!!
It mulches the leaves very fine and saves me time and bag space.
I can easily get 2 to 2 1/2 bags in ONE bag now using it versus just loading the bag off the lawn.
I am so pleased with it saving me so much more time and effort.
It does an incredible job at picking up and mulching my leaves.
I cut 15 full size lawn bags down to 8 using this!!
It mulches the leaves very fine and saves me time and bag space.
I can easily get 2 to 2 1/2 bags in ONE bag now using it versus just loading the bag off the lawn.
I am so pleased with it saving me so much more time and effort.
I would recommend this to a friend!
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Used twice, dead
on November 8, 2020
Posted by: JMurdock
Gender:Male
The mulcher worked great the first year. Only used it once to blow and mulch my front lawn. About 6 of it's bags worth. Took it out again this year, and it mulched for about 1 min..... Dead. Faulty trash. Avoid.
No, I would not recommend this to a friend.
Response from blackanddecker.comBy Deeris, BLACK+DECKER® Social Media Rep, July 29, 2022
We appreciate your feedback on the BV3600 and are sorry to hear about the issue you are having with your product.
Please email us at wecare@sbdinc.com and reference ticket #5049951. We look forward to hearing from you.
Please email us at wecare@sbdinc.com and reference ticket #5049951. We look forward to hearing from you.
Written by a customer while visiting blackanddecker.com
Customer Rating
1
Piece of junk
on May 31, 2020
Posted by: UncleDaddySwiss
from Baraboo, WI
Gender:Male
I bought this around a year ago, and the first couple times it worked great. It's powerful and did the job pretty good. But once you get any dirt inside between the motor half and the vacuum tube (which is inevitable) you will have trouble getting the two halves to properly seat. Each side will be in place but the middle will bow out, usually resulting in the thing not even turning on. I've also had it where it will even cut out right in the middle of using it. Very bad design. I thought black and decker was a quality name. Im rethinking that.
No, I would not recommend this to a friend.
Written by a customer while visiting blackanddecker.com