Customer reviews from sharkninja.com
Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Average customer rating
4.5
(294 Reviews)
Rating breakdown 294 reviews
5 Stars
206
4 Stars
57
3 Stars
20
2 Stars
5
1 Star
6
96%of customers recommend this product.
(
52 out of
54)
Customer Reviews for Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Customer Rating
5
new shark vaccuum
on September 21, 2026
Posted by: shark vaccuum
Gender:Male
i just got his was a warranty replacement and am very happy with it. more power it seems, more sturdy feel to it. the only thing is that the bottom disconnect was similar to the older model so it doesn't get caught on things easier or having a large tab to pull to disconnect is not a great as the older model. but everything else is AWESOME.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very effective and reliable
on August 4, 2026
Posted by: Kmero66
Gender:Male
I really love this vacuum. If I had to criticize anything I would just ask for a longer cord, and maybe a little bit easier way of going from brush head to accessory without having to bend over too much. The foot switch is fine but it's just a little sticky.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Suction is okay. All else is comparable.
on August 3, 2026
Posted by: FannyL
It’s durable as I’ve been using it for a few years now. It’s okay at getting dust. Maintenance is similar to other vacuums so you need to clean the wheel to remove hair sometimes, clean the filter sponges, etc. the weight is light. Capacity is fine too. I think the suction isn’t the best on carpet as it’ll just roll up the hair and not suck it in. The wand is good for picking up hair at targeted spots but obviously takes a long long time
Response from influenster.comBy Ninja Kitchen, SharkNinja, August 5, 2026
Hi there,
Thanks for taking time to leave your review.
It's good to hear that you've found the vacuum durable, lightweight, and easy to maintain over the years. However, we're disappointed that the suction performance on carpets has not met your expectations, particularly when picking up hair. To help maintain the best possible pickup performance, we recommend regularly checking the floorhead and brush roll for any hair or debris build-up, as this can affect suction. Ensuring the filters are clean and fully dry before refitting can also help the vacuum perform at its best. Your feedback is valuable and helps us continue improving our products, and customer experience. If you ever need assistance with the suction, please reach out to us via the link below, and our team will be happy to help.
https://support.sharkninja.com/contact-us
Kind Regards,
Shark Home
Thanks for taking time to leave your review.
It's good to hear that you've found the vacuum durable, lightweight, and easy to maintain over the years. However, we're disappointed that the suction performance on carpets has not met your expectations, particularly when picking up hair. To help maintain the best possible pickup performance, we recommend regularly checking the floorhead and brush roll for any hair or debris build-up, as this can affect suction. Ensuring the filters are clean and fully dry before refitting can also help the vacuum perform at its best. Your feedback is valuable and helps us continue improving our products, and customer experience. If you ever need assistance with the suction, please reach out to us via the link below, and our team will be happy to help.
https://support.sharkninja.com/contact-us
Kind Regards,
Shark Home
Written by a customer while visiting influenster.com
Customer Rating
5
Love my new vacuum
on June 4, 2026
Posted by: MarlenJ
I actually really like my Shark Rocket TruePet Upright vacuum. My old one broke and I got this one and its been great. Picks up everything and I love that it is lightweight. Easy to clean out the container. I will say that the air filtering out through the bottom of the handle is annoying and sometimes can blow the air on your face. I don't like that. I will have to adjust lol overall it is a great vacuum. Inexpensive and does its job. Come with soem attachments that I love using. It is so easy to assemble.
Written by a customer while visiting influenster.com
Customer Rating
4
Hardwood and carpet don't stand a chance with this
on May 2, 2026
Posted by: MakaylaS
I purchased this vacuum as a replacement to my old heavy, bulky vacuum I had. And to help me use it on my hardwood floors so I don't have to sweep as much as someone who is disabled and struggles with that task. It's super effective at going from hardwood to carpet and hardwood again with the flip of the button. It's a smooth transition for me. I love the suction power it has. It does so good picking up dust, dirt, kitty litter, and my carpet layers of dirt. I love the handheld attachment and the ability to make it full sized or handheld. It's so convenient. It's loud but that is expected with the nature of the vacuum. It's easy to assemble. I put it together with little to no help. I love the small attachments for small crevices. I can also dust with it easier than my previous vacuum. Now for the not so good, it's too heavy so it's hard on the wrist when using it. Yes it's lightweight but the top part you hold on to is heavy and if you have wrist problems you couldn't use it very well. It has a small and inconvenient collection bin. You can detach it like most vacuums you can. It's permanently stuck and small. You have to hold the actual vacuum over the garbage can and I'm not a fan of that aspect. I also don't like the fact it didn't come with a holder as well, since it can be wall mounted and hung from the hook you must buy separately. It does not want to stay standing up on its own. I have to kind of lean it against my walk to stand up. It is a little inconvenient since I want it to be in a nice neat area. But it can be worked with. All and all I would buy this again because of the convenience and less bulkiness of it.
Written by a customer while visiting influenster.com
Customer Rating
4
Good suctioning
on April 20, 2026
Posted by: GiovannaF
I recently purchased this vacuum and I’m loving it so far. It is very lightweight. It is easy to store and doesn’t take up too much space. It is very versatile. You can use it in so many ways and not just indoors. It does make noise but it’s not super loud. The suction power is really good, and picks up mostly everything. I love using it in my daughter’s room since they’re always dropping stuff. It works well on rugs and hard floors. Very easy to maintain as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent Product
on April 10, 2026
Posted by: Jazzy 7721
I am so happy with my new Shark, it works great with all the dog hair!
I would recommend anything Shark; been with you since the beginning.
Thank you
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features heavy suction
on April 6, 2026
Posted by: Shots26
from Staten Island, New York
Gender:Male
Love the machine. The added lite shines on places I did not see before.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com