Customer reviews from sharkninja.com
Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Average customer rating
4.5
(291 Reviews)
Rating breakdown 291 reviews
5 Stars
204
4 Stars
57
3 Stars
19
2 Stars
5
1 Star
6
96%of customers recommend this product.
(
51 out of
53)
Customer Reviews for Shark - Rocket TruePet Bagless Upright Vacuum - Gray, Red
Customer Rating
5
Love my new vacuum
on June 4, 2026
Posted by: MarlenJ
I actually really like my Shark Rocket TruePet Upright vacuum. My old one broke and I got this one and its been great. Picks up everything and I love that it is lightweight. Easy to clean out the container. I will say that the air filtering out through the bottom of the handle is annoying and sometimes can blow the air on your face. I don't like that. I will have to adjust lol overall it is a great vacuum. Inexpensive and does its job. Come with soem attachments that I love using. It is so easy to assemble.
Written by a customer while visiting influenster.com
Customer Rating
4
Hardwood and carpet don't stand a chance with this
on May 2, 2026
Posted by: MakaylaS
I purchased this vacuum as a replacement to my old heavy, bulky vacuum I had. And to help me use it on my hardwood floors so I don't have to sweep as much as someone who is disabled and struggles with that task. It's super effective at going from hardwood to carpet and hardwood again with the flip of the button. It's a smooth transition for me. I love the suction power it has. It does so good picking up dust, dirt, kitty litter, and my carpet layers of dirt. I love the handheld attachment and the ability to make it full sized or handheld. It's so convenient. It's loud but that is expected with the nature of the vacuum. It's easy to assemble. I put it together with little to no help. I love the small attachments for small crevices. I can also dust with it easier than my previous vacuum. Now for the not so good, it's too heavy so it's hard on the wrist when using it. Yes it's lightweight but the top part you hold on to is heavy and if you have wrist problems you couldn't use it very well. It has a small and inconvenient collection bin. You can detach it like most vacuums you can. It's permanently stuck and small. You have to hold the actual vacuum over the garbage can and I'm not a fan of that aspect. I also don't like the fact it didn't come with a holder as well, since it can be wall mounted and hung from the hook you must buy separately. It does not want to stay standing up on its own. I have to kind of lean it against my walk to stand up. It is a little inconvenient since I want it to be in a nice neat area. But it can be worked with. All and all I would buy this again because of the convenience and less bulkiness of it.
Written by a customer while visiting influenster.com
Customer Rating
4
Good suctioning
on April 20, 2026
Posted by: GiovannaF
I recently purchased this vacuum and I’m loving it so far. It is very lightweight. It is easy to store and doesn’t take up too much space. It is very versatile. You can use it in so many ways and not just indoors. It does make noise but it’s not super loud. The suction power is really good, and picks up mostly everything. I love using it in my daughter’s room since they’re always dropping stuff. It works well on rugs and hard floors. Very easy to maintain as well.
Written by a customer while visiting influenster.com
Customer Rating
5
Excellent Product
on April 10, 2026
Posted by: Jazzy 7721
I am so happy with my new Shark, it works great with all the dog hair!
I would recommend anything Shark; been with you since the beginning.
Thank you
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great Features heavy suction
on April 6, 2026
Posted by: Shots26
from Staten Island, New York
Gender:Male
Love the machine. The added lite shines on places I did not see before.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Live my robot and stick vacuums
on February 28, 2026
Posted by: Alimpiar
Gender:Female
I have always bought shark products and occasionally I have bought cheaper brands only to be dissapointed, my go to is always Shark
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Horrible design
on February 5, 2026
Posted by: Ashley P
I absolutely DESPISE this vacuum and that says a lot, because my favorite brand is Shark despite how horrible this one is. I had this vacuum for no more than 1 whole year before the piece on the head of the vacuum that clips onto the body of it snapped off. So you can stand this up put together, but now I cant stand it up at all due to how bad the quality of the pieces are? Shark used to have a guaranteed 5 year warranty on all of their products, now that changed to limited warranty, or only select models have the 5 year guarantee. It has been maybe 3 years since I purchased this, and every single day I use it I envision beating it into a wall and smashing it into pieces because of how inconvenient it has become. Stick vacuums from shark are just not it in my opinion. 2 out of 2 stick corded vacuums broken within a year of use.
Response from influenster.comBy SharkNinja, February 10, 2026
Hi Ashley,
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the problems you’ve experienced with your vacuum, especially the clip on the floor nozzle breaking and the inconvenience of not being able to stand the unit upright. We understand how frustrating this must be, and we sincerely apologize that this has impacted your experience with us.
This model comes with a 5‑year limited warranty, and we would really like the opportunity to help make this right. Please reach out to us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Thank you for taking the time to leave your feedback.
We’re truly sorry to hear about the problems you’ve experienced with your vacuum, especially the clip on the floor nozzle breaking and the inconvenience of not being able to stand the unit upright. We understand how frustrating this must be, and we sincerely apologize that this has impacted your experience with us.
This model comes with a 5‑year limited warranty, and we would really like the opportunity to help make this right. Please reach out to us through the link below so our team can assist you directly:
https://support.sharkninja.com/contact-us
Kind regards,
Shark Home
Written by a customer while visiting influenster.com
Customer Rating
4
Dog hair no more, Thanks to Shark!
on February 3, 2026
Posted by: JennyferD
I love the versatility of this vacuum. It is able to work on carpet and hardwood floors. I love that canister ‘lifts’ away to fit under furniture. The filter is round making it easy to wash.
Written by a customer while visiting influenster.com