Best Hard Drives On the Market but I couldn't get a complete solution from Western Digital to be a network Time Machine solution for my Mac Mini and MacBook M5 Mac Pro. I tried to use these disks with Terra-master that advertised compatibility with your hard drives but unfortunately they were not so I did appreciate WD for allowing me to return these disks.
I did receive the new drive ordered and it did fix the error condition in my EX4100 My Cloud drive. The low score is from the fact that last year I replaced (All 4 drives after one failed after 5 years of use). Now less than 9 months after that was done successfully, one of those new drives failed. The Warranty appears for be a much shorted period and since the drive was twice as much in price, that that does not meet my expectations.
No, I would not recommend this to a friend.
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Failed drive build in June 2025
Response from Western DigitalBy SM OLS Team, June 30, 2026
Hello, we apologize for the inconvenience you've experienced. This is not the kind of service we want our customers to receive. We understand how frustrating this must be, and we want to make things right.
Please contact our technical support team directly by opening a support ticket at https://support-en.wd.com/app/askweb so we can review your case, arrange for a replacement if necessary, and ensure you receive a fully functional drive. We are here to help and appreciate your patience.