Customer Reviews for Mobile Pixels - Mounting Laptop Magnets for DUEX and TRIO Series Monitors - Black
Customer Rating
1
DO NOT order these if you have the newest Trio/Trio Max (2023)
on July 27, 2023
Posted by: Kevin
If you have the newest version of the Trio/Trio Max (2023), do not order these magnets, even if Mobile Pixels reps send you this link. These magnets are inferior to the updated magnets with more adhesive that are sent with the new Trio/Trio Max (2023). I emailed support to ask them to rectify this, as I needed a set of the updated magnets with more adhesive, but no one has replied. I previously posted a review of this product, but the review suspiciously disappeared.
If you have the new Trio / Trio Max (2023), DO NOT buy these magnets
on July 24, 2023
Posted by: Kevin
Even though the product listing says these magnets work with all Mobile Pixels monitors, that's not exactly true. These are clearly the older magnets with way less adhesive surface area than the magnets that came with my Trio. Even the box for the magnets says "FOR DUEX LITE & DUEX PLUS." Had I known the magnets would NOT be optional if you didn't want your screens at an angle, I would have purchased another set as an add-on to my Kickstarter pledge.
You get 1 star because your Mobile Pixels rep replying to Kickstarter comments specifically kept directing people to this exact product on your website to purchase additional magnets, but it's an outdated, inferior product that costs more money. Now, I've wasted time, effort, and money, and I still don't have the set of magnets I need.
The monitor is not six months old, and the magnets are already failing. The screen has fallen several times, rendering it almost useless because it is lying on the desk.
The new smaller magnets don't have enough surface area to firmly attach to my laptop and just fall off when the screen is fully extended. They're rather useless because of that. Please bring back the larger magnets you sold originally!
I love the screen resolutions and the product in general. My problem is I have 17" laptop and the "connector" to hold the two screens together is not adequate. It's plastic, and when both screens are extended, they both pop off the connector. A better system for combining the two screens is necessary to deserve a 5 star review. As it is, I have to prop up both sides of the screens to keep it to hold together.