Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,968 Reviews)
Rating breakdown 2,968 reviews
5 Stars
2,015
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,158 out of
2,461)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Eileen1
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the toothbrush very much. It did not come with replacement brushes, and I can't find replacement brushes.. Without replacement brushes, it becomes too expensive.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 1, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Eredd28
Verified Purchase:Yes
[This review was collected as part of a promotion.] Its ok not very powerful and i dont seem to be getting the same sonic vibrations that i did with my old brush which just quit on me
Written by a customer while visiting philips.com
Posted by: Iowa Sun
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worse in every way than the 4100 HX6810 that I purchased in 2020.
The charging cord is USB, but it does not come with a plug adapter. You have to provide that yourself.
The on/off button has very little travel, and it is not clear whether it is set to high or low. That option itself is poor. You should be able to set which option you want to use. It does not hold a charge as long as the older model. It is thinner than the older model, which likely means a smaller battery, thus the poor charge life. Look so many things now days, the price goes up, the quality is down, and the product is inferior to what it used to be. My old 4100 lasted five years. It bet this one won't last 2. I won't buy another 4100
The charging cord is USB, but it does not come with a plug adapter. You have to provide that yourself.
The on/off button has very little travel, and it is not clear whether it is set to high or low. That option itself is poor. You should be able to set which option you want to use. It does not hold a charge as long as the older model. It is thinner than the older model, which likely means a smaller battery, thus the poor charge life. Look so many things now days, the price goes up, the quality is down, and the product is inferior to what it used to be. My old 4100 lasted five years. It bet this one won't last 2. I won't buy another 4100
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 13, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Phillips has gone to the dogs. JUNK> JUNK JUNK
on August 17, 2025
Posted by: disappointed it seems
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was going to replace my sonic care UV cleaning tooth brush with a new one but could not fine the same kind. I bought the new one. Its junk. my old one had lots of power and would spray water and toothpaste all over if you didnt use carefully. This new one barely moves. You can take it out of your mouth and doesnt even move enough to spread water. I am so disappointed in it. I hope my old one never quits working because i dont even use the new one.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 18, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Philips Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Philips Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: DpDave
Verified Purchase:Yes
[This review was collected as part of a promotion.] Our house is divided. I like it; my wife does not. She thinks the slower speed it still too aggressive.
Written by a customer while visiting philips.com
Posted by: Logger2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Although it is light weight and the battery lasts longer than the previous model,this model is not as vigorous as the previous model. It works but would have spent a little more for the model that had the three settings that died on me after 2 years.
Written by a customer while visiting philips.com
Posted by: soundmanart
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed with this toothbrush. It's not nearly as powerful as the one that it replaced. I can't for the life of me figure out how to set it to not start on low power and then have to push the button again to make it high power even though I followed the steps to program it.
Response from philips.comBy Philips Consumer Care, August 22, 2025
Hi soundmanart,
Thank you for letting us know about your concern, and we're sorry to hear about your experience and any inconvenience this has caused. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry to hear about your experience and any inconvenience this has caused. We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. You can also reach out to us via contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Kind regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
Poor quality
on August 21, 2025
Posted by: sunshinebliss
I had an oral b that I used for over 7 years and finally decided to try out philips sonicare. This was a good low price point but in a years time I had to get two replacements. Very unfortunate. I'm glad I registered the product so it was under warranty. I like how slim it is for travel but disappointed at the low quality and poorly made. Once warranty runs out, I would be seeking for another model or brand.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, August 22, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com