Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: YBaby
Verified Purchase:Yes
[This review was collected as part of a promotion.] Makes noise after a few weeks of uses and started shaking a lot.
Written by a customer while visiting philips.com
Posted by: teethy one
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I usually buy a larger Phillips but this was on sale. It isn't as powerful as the others. Makes a straining sound when push tightly against my teeth. I'll buy another and use this for travel.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Annoying reminder buzz
on May 19, 2025
Posted by: Slate22
After just three months, the brush does an annoying buzz pattern twice at the end of every single brushing to tell you it's time to replace the brush head. Can't turn it off. Otherwise it's good, but I don't like being pressured into subscription models.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Posted by: StayGold
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The charging ceased functioning within one week. Are replacement chargers for purchase in stores?
Response from philips.comBy Maria Gabrielyan, Philips consumer care, May 25, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hank 1945
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had been using a Sonicare toothbrush for the last 25+years. It stopped working while on vacation without access to my computer so I had no time to do research. BTW I have a history of teeth problems going back 40 years and the Sonicare toothbrush and quarterly dentist cleaning since using the Sonicare have mitigated the problems. However when I went to purchase a replacement I did not know there was a "dumbded down" version alll having the Sonicare brand. I miss the 30 second reminder to switch to another quadrant. among other things. I also do not like the 2 speed switch.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, May 21, 2025
Hello Hank,
Thank you for your feedback. We are sorry that your experience with the3100 series Sonic electric Toothbrush was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are sorry that your experience with the3100 series Sonic electric Toothbrush was not as pleasant as you would have liked. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Catty55557
Verified Purchase:Yes
[This review was collected as part of a promotion.] Terrible! Very weak even fully charged. Had 2 of these, returned 1 threw the next one out. Bought the 6000, much better. Much stronger. Works very well.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, May 25, 2025
Hello Catty,
Thank you for your feedback. We are very sorry to hear that your experience with the 3100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 3100 series electric toothbrush was not as pleasant as you had hoped. We strive to keep our customers happy and use feedback like this to improve.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: ShanPilot
Verified Purchase:Yes
[This review was collected as part of a promotion.] It brushes wonderfully when it stays on (the powerful mode). The mode is never consistent. Once it graduates from the softer mode to the more intense mode, once I charge it it resets itself. Believe me, I’ve followed all the provided troubleshooting from the instruction manual to no avail. I’ll be brushing with the more more intense mode for 8 days then out of nowhere it will change to a middle setting, not the lowest. Then I click it to the more intense mode, only to have it go to the softness stater setting. No consistency. Was going to purchase the more expensive model & use this one as my travel brush-but now weary
Written by a customer while visiting philips.com
Customer Rating
5
Good toothbrush for healthy teeth and gums
on May 27, 2025
Posted by: TXtoothfairy
Gender:Female
This is my favorite toothbrush and my dentist noticed the health of my gums and teeth was improved when I started using this brush over a standard toothbrush. I recently replaced my original soniccare with this version and like the finish on it better, it’s easier to grip.
I would recommend this to a friend!
Written by a customer while visiting philips.com