Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4 out of 5
4.4
(2,967 Reviews)
Open Ratings Snapshot
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product. 
(
2,157 out of 2,460
)
Best Buy Privacy Policy
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
2 out of 5
2
Newly flimsy! Seek an alternative.
on March 8, 2025
Posted by: Skutaire
Verified Purchase:Yes
[This review was collected as part of a promotion.] I'm sorely disappointed in this toothbrush. I bought it to replace a 1st generation Sonicare toothbrush that finally died after many years of use. The new brush is WAY too light and has no stability and so it sends a good dose of vibration into your hand and wrist which is VERY UNPLEASANT. Because of this chintzy new design, I hesitate to use the new Sonicare with regularity.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 11, 2025
Hi Skutaire,

Thank you for sharing your feedback regarding your Sonic Toothbrush. We take your feedback seriously and want to address your concerns.

Please reach out to our customer support team so we can assist you with the issue or explore other solutions to ensure you have a satisfactory experience with our products.

You can contact us via social media on Facebook, Instagram @Philips, or X/Twitter @PhilipsCare, or through our Philips Support Page. Please provide your purchase details and a description of the issue when you reach out.

Your satisfaction is very important to us, and we are committed to ensuring you have a positive experience with Philips products.

Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
very nice tooth brush
on March 16, 2025
Posted by: alexeck
Verified Purchase:Yes
[This review was collected as part of a promotion.] I switched from an Oral-B and appreciate how gentle this toothbrush is. It seems to clean well, but I'll check with my hygienist next time. However, it's frustratingly slippery and often falls out of my hands while brushing. I wish the plastic had a bit of grip instead of being so sleek.
Written by a customer while visiting philips.com
Customer Rating
2 out of 5
2
Easy Start can't be disabled!!
on March 24, 2025
Posted by: SFDO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The Easy Start feature has been an irritation. It has been impossible to disable it even though I've been using it for over two months, three times a day. I've tried the using the settings as described in the user manual but it seems to reset to the Easy Start mode every time I put it back onto the charging base.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, March 25, 2025
Hello.

Thank you for letting us know. Surely something is not going the right way, we would love to look into this with you and find a way to resolve it.
Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).

Hope to talk to you soon!

Best regards.

Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
on March 31, 2025
Posted by: Hicksville
Verified Purchase:Yes
[This review was collected as part of a promotion.] Battery says it needs charged after 4 days. It says should last 2 weeks. Both of my other 2 I owned had better batteries.
Written by a customer while visiting philips.com
Customer Rating
2 out of 5
2
Lasted 2 weeks
on April 5, 2025
Posted by: Selznak
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Worked great for 2 weeks till the battery stopped taking a charge and had to send it back for replacement. Not sure how long the replacement will last.
I would recommend this to a friend!
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, April 7, 2025
Hi there,

We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.

We'd like to look into your case immediately and ensure a prompt resolution for your issue.

Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook (https://philips.to/fb247), Instagram (https://www.instagram.com/philips) and Twitter (https://philips.to/tw247). Your questions and concerns are important to us, and we're here to help.

Hope to speak to you soon!

Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
More vibration on timer needed
on April 10, 2025
Posted by: Joni18
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’m having d of hearing and miss the timer sound because it’s to low. There should be a more significant vibration
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3 out of 5
3
It's usually good
on April 13, 2025
Posted by: Hackensack
Verified Purchase:Yes
[This review was collected as part of a promotion.] It takes a few minutes for the brush to start.
Why is that?
Written by a customer while visiting philips.com
Customer Rating
5 out of 5
5
on April 14, 2025
Posted by: Willie T
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Teeth never felt better....great removing plaque...best toothbrush I have used.....
I would recommend this to a friend!
Written by a customer while visiting philips.com
Showing 209-216 of 2967 results 
<< 1 ... 25 26 27 28 29 ... 371 >>