Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Dutch007
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a quality product. It works very well and is easy to keep clean. I really like that it is quiet. I'm a happy customer !!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: GriffIV
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very quiet, but weak compared to previous model we had
No, I would not recommend this to a friend.
Response from philips.comBy Lakshmi, Philips Consumer Care, November 20, 2024
Hi there,
Thank you for writing your review with us. We are sorry to hear about your experience with your Philips Sonicare 4100 Series. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review with us. We are sorry to hear about your experience with your Philips Sonicare 4100 Series. All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=Philips&retailer=Philipssocial 24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
2
USB Charger ONLY - Very disappointed
on November 7, 2024
Posted by: anonymous2024111
I bought a new one as it was time and was very disappointed that you did not include a new wall plug, instead it's USB to charge. I don't keep a USB block in my bathroom, why would you do this???
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, November 12, 2024
Hi there,
Thank you for writing your review. We are sorry to hear that you are not satisfied with our decision to not provide a charger with your Philips Sonicare 4100 Series Toothbrush.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or more USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter.
If you already own a USB power adapter, please ensure that it is certified and meets safety standards, ideally from a trustworthy brand. The safety standards for safe charging are as follows: Input voltage: 100-240V; Output voltage: 5V; Power output: 1A or higher. If you want to use or charge your product in a moist environment, such as in the bathroom, always use a splash-proof (IPX4) rated adapter.
If this does not help or if you need any further assistance, we kindly ask you to reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear that you are not satisfied with our decision to not provide a charger with your Philips Sonicare 4100 Series Toothbrush.
At Philips, we are committed to reducing plastic waste. As part of our environmental efforts, some Philips products no longer come with a USB power adapter. While this may seem inconvenient, we assure you that it is because most consumers already own one or more USB wall adapters. We will continue supplying USB charging cables with the product that can be used with a USB power adapter.
If you already own a USB power adapter, please ensure that it is certified and meets safety standards, ideally from a trustworthy brand. The safety standards for safe charging are as follows: Input voltage: 100-240V; Output voltage: 5V; Power output: 1A or higher. If you want to use or charge your product in a moist environment, such as in the bathroom, always use a splash-proof (IPX4) rated adapter.
If this does not help or if you need any further assistance, we kindly ask you to reach out to us via social media. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
I have used a Phillips toothbrush for man years.
on November 18, 2024
Posted by: Wolf21
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I like the variable speed on this model and that i have choices of different type heads.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Annnoyed
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] It lasted just over 2 years, a few weeks longer and because I forgot to register it right away, I did not get an extended warranty and now I am out an electric toothbrush after only 2 years of use. I am very disappointed, to say the least, they are expensive to buy and expensive to keep operating with replacement brushes.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, November 23, 2024
Hi there,
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare 4100 SeriesToothbrush.
We kindly ask you to reach out to us via social media, so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review. We are sorry to hear about your experience with the Philips Sonicare 4100 SeriesToothbrush.
We kindly ask you to reach out to us via social media, so we can assist you further. We are available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry if you don’t use social media; you can also contact us through our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Rubic
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush has made an amazing difference in My overall clean feeling after brushing. I no longer feel the saliva buildup on the back of my teeth that I could never sufficiently remove with a manual toothbrush. The intensity warning has been great as my dentist has previously mentioned brushing too hard, and it's also great having the built-in timer to know when you've rushed a sufficient amount of time. I also like that I can go over a week on one charge, so if I'm traveling I'm not worried about my toothbrush dying or having to carry a charging unit with me. Overall, the product is wonderful!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Engny
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I look forward to brushing now. I love that the toothbrush cleans my teeth so well, and I like that the timer lets me know how long I have been brushing.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: rpxl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had this toothbrush for about a week. I have already noticed a difference since changing from my manual toothbrush. Brushing my teeth has gotten a lot easier and my teeth are visibly looking cleaner. The timer is also a great feature. Now I do not have to worry about not brushing long enough. Great product.
Written by a customer while visiting philips.com