Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Kingmeow
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had many previous Sonicare toothbrushes in the past and have been thrilled about them. My last one was the older 4100 model (slightly bigger in size). I received this 4100 as a warranty replacement. Initially I was amazed at how small the body has become. It came with a USB charger instead of AC powered. The annoying part is that you have to provide your own brick.
That is just an annoyance. The real negative part is that now it only lasts FOUR days instead of 2 weeks, like my old model 4100 and what the new 4100 manual says. My usage and charge pattern is IDENTICAL to how I used my old model 4100.
As an Engineer I was fearing this as a smaller size battery usually means a smaller capacity. And it looks like my fear came true.
However, it does the job in cleaning my teeth, as usual.
Response from philips.comBy Philips Consumer Care, October 10, 2022
Hi,
Thanks for your review regarding our Sonicare 4100 Toothbrush. We appreciate your feedback, and can understand that sometimes switching to a different system can take some time to get used to. By switching to a USB charger in our Philips Sonicare 1000-4000 Series alone, we can use up to 189,210 kg less plastic every 4 years. It's great to hear that your new Sonicare is cleaning your teeth as expected, what a shame that the battery is not lasting more than four days. This model should also provide you with 14 days of brushing time, kindly fully charge the battery for 24 hours with no interruptions and try again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for your review regarding our Sonicare 4100 Toothbrush. We appreciate your feedback, and can understand that sometimes switching to a different system can take some time to get used to. By switching to a USB charger in our Philips Sonicare 1000-4000 Series alone, we can use up to 189,210 kg less plastic every 4 years. It's great to hear that your new Sonicare is cleaning your teeth as expected, what a shame that the battery is not lasting more than four days. This model should also provide you with 14 days of brushing time, kindly fully charge the battery for 24 hours with no interruptions and try again.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Tom Gray
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush has completely changed my oral hygiene habits. I actually look forward to brushing my teeth now! My gums have never been in batter health. I owe it to my new toothbrush!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
I really did NOT like the vibrations on my teeth
on December 17, 2022
Posted by: marghee
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] it is so uncomfortable to use the vibrations on my teeth, really didn't like it and stopped using after two weeks when it knocked a filling out!
No, I would not recommend this to a friend.
Response from philips.comBy Akshay Gupta, Philips Consumer Care, January 5, 2023
Hi, thank you for sharing your feedback with us. We are sorry to hear about your experience with Philips Sonicare Toothbrush. We take this seriously and will take appropriate measures to improve the product experience for our customers. We would like to assist you further with your concern.
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Mgrayarcher
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought my first Phillips toothbrush at the recommendation of my dentist. Since then, I have purchased several additional toothbrushs— some as gifts and some as replacements. My only criticism is that the stems holding the brush often fail. This should be addressed.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: celtics1
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] why no plug on the charger cord. my previous one did. also having trouble getting it to a more aggressive scrubbing mode. barely moves. not like my previous one. i disabled the easy start mode and everything. i get better results just brushing manually
No, I would not recommend this to a friend.
Response from philips.comBy Akshay Gupta, Philips Consumer Care, January 5, 2023
Hi, thank you for sharing your feedback with us. We are sorry to hear about your experience with Philips Sonicare Toothbrush. We would like to assist you further with your concern.
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Kindly get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Zyksd
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very disappointed with my purchase. Each time I use the toothbrush, I have to separate the brush head from the battery pack in order for it to work properly the next day. It requires daily cleaning. I would not buy another Phillips toothbrush again.
No, I would not recommend this to a friend.
Response from philips.comBy Farheen Sayed, Philips Consumer Care, March 3, 2023
Hi there,
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Sonicare Toothbrush. This is not the experience we want you to have with our product. Please note that cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing the brush head and bristles. Wipe the handle with a damp cloth.
For assistance regarding the toothbrush not working properly, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Thank you for sharing your feedback with us. We are sorry to hear about your experience with the Philips Sonicare Toothbrush. This is not the experience we want you to have with our product. Please note that cleaning your toothbrush and brush heads regularly improves their lifespan and performance. Clean your toothbrush after use by rinsing the brush head and bristles. Wipe the handle with a damp cloth.
For assistance regarding the toothbrush not working properly, please get in touch via Social Media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
This product is slow and has very little power.
on March 15, 2023
Posted by: Terry45
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This toothbrush had no power at all. Maybe it could work for a travel brush that you only use once in a while. Doesn't live up to Sonicare reputation.
No, I would not recommend this to a friend.
Response from philips.comBy Bhargavi, Philips consumer care, March 18, 2023
Hi there,
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the Philips Sonicare toothbrush. We recommend you turn off your toothbrush, remove the brush head, and grab the metal shaft. If it feels wobbly, please reach out to us through our social media channels so that we can assist you further. If the metal shaft feels solid, please check to see if the easy start function is on. If it's on, switch off the easy start function. Additionally, if you haven't charged your toothbrush in a week, we recommend charging it for 8 hours.
If the issue still persists, please contact us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Thank you for taking the time to share your feedback with us. We're sorry to hear about your experience with the Philips Sonicare toothbrush. We recommend you turn off your toothbrush, remove the brush head, and grab the metal shaft. If it feels wobbly, please reach out to us through our social media channels so that we can assist you further. If the metal shaft feels solid, please check to see if the easy start function is on. If it's on, switch off the easy start function. Additionally, if you haven't charged your toothbrush in a week, we recommend charging it for 8 hours.
If the issue still persists, please contact us via social media. We’re available on Facebook (@Philips) and Twitter (@PhilipsCare). Don’t worry, if you don’t use social media, you can also reach out to us via the contact page: www.Philips.com/contact.
Hope to speak to you soon.
Kind regards,
Philips Consumer Care.
Written by a customer while visiting philips.com
Posted by: Mets69
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Since purchasing and using the Sonicare, my teeth and gums are resilient. For me, regular brushing with a toothbrush is a thing of the past.
I would recommend this to a friend!
Written by a customer while visiting philips.com