Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Horses
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased the pink 6100 and it only worked for about 2 weeks.
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care, July 25, 2022
Hi,
Thank you for writing your review, your feedback is highly appreciated. We're sorry to hear that your toothbrush stopped working after such a short period of time. We recommend you reach out to any of the social media mentioned below, so we can assist you further!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for writing your review, your feedback is highly appreciated. We're sorry to hear that your toothbrush stopped working after such a short period of time. We recommend you reach out to any of the social media mentioned below, so we can assist you further!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Papa Pirate
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The toothbrush worked fine but after about two weeks the battery needed to be charged after only 2 or 3 uses. Now it barely makes it through a single use before dying.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 16, 2022
Hi,
Thank you for taking the the time to share your feedback with us.
We are sorry to hear you are having issues With your Sonicare. We would love to see if we can help you with this. Firstly, could you try to charge the handle uninterruptedly, for 24 hours? We recommend making sure that the charger is away from any metallic surfaces as this may interfere with this charging process. If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thank you for taking the the time to share your feedback with us.
We are sorry to hear you are having issues With your Sonicare. We would love to see if we can help you with this. Firstly, could you try to charge the handle uninterruptedly, for 24 hours? We recommend making sure that the charger is away from any metallic surfaces as this may interfere with this charging process. If the issue persists, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Short lived
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The charge doesn’t last long enough. After charging for a full 12 hours it should last more than a couple of days.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, August 29, 2022
Hi Laura,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush's battery is not lasting very long, we can imagine this must be quite inconvenient. We recommend charging your toothbrush for a full 24 hours, ensuring that the outlet being used is working. Additionally, please ensure that the charging occurs away from metal surfaces and other chargers, to avoid any interferences. Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Thank you for writing your review, your opinion is highly valued. We're sorry to hear that your toothbrush's battery is not lasting very long, we can imagine this must be quite inconvenient. We recommend charging your toothbrush for a full 24 hours, ensuring that the outlet being used is working. Additionally, please ensure that the charging occurs away from metal surfaces and other chargers, to avoid any interferences. Hope this helps!
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: Nflgiants86
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Many years of using a manual toothbrush, I would quickly brush my teeth and be on my way. With this Philips Sonicare that has a 2 minute timer, I first thought, 2 minutes of brushing? I’ve never done that before. But after using this toothbrush, the 2 minutes seems to fly by. My teeth feel so much cleaner now, and my dentist said my gums look healthier. I am 54 years old, and I have no idea why I waited so long to switch to electric. I highly recommend this toothbrush!
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Finally found the perfect toothbrush for my son
on September 15, 2022
Posted by: Bubba’s Momma
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have a 12 year old son on the spectrum. It’s always been a battle getting him to brush his teeth properly. The timer is so perfect. He has been brushing his teeth properly since we got the toothbrush. The vibration when he brushes too hard is great. After his last dental appointment he started brushing too hard so this has been a big help. He is keeping his teeth healthy and clean and mom can stop nagging .
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Ebby2
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had an old electric toothbrush that lasted for 17 years and finally died. This was a replacement, but it's not really. It doesn't seem very strong. My mouth used to feel so clean after brushing, but after using this one, I feel like I need to brush again with a regular toothbrush. Definitely use a tongue scraper with it.
Written by a customer while visiting philips.com
Posted by: louisst
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] seems like just making noise in the mouth not cleaning teeth, not enough power , I had different model before it was good of course it was expensive.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, September 27, 2022
Hi,
Thanks for your review regarding our Sonicare 4100 Series Toothbrush. We are sorry to hear that your new toothbrush is not as powerful as expected, and we hope we can improve your next brushing session! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions. Check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. If the issue persists, check if the EasyStart feature is still active. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. You can follow these steps to deactivate the feature:
1: Put the handle on the plugged-in charger.
2: Press and hold the power on/off button while the handle remains on the charger.
3: Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4: Release the power on/off button-
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink
green 2 times to confirm activation.
- Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Thanks for your review regarding our Sonicare 4100 Series Toothbrush. We are sorry to hear that your new toothbrush is not as powerful as expected, and we hope we can improve your next brushing session! Kindly make sure that the handle has been fully charged for 24 hours with no interruptions. Check that the charger is not placed on a metal surface, or close to other chargers as this can interfere with the charging process. If the issue persists, check if the EasyStart feature is still active. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. You can follow these steps to deactivate the feature:
1: Put the handle on the plugged-in charger.
2: Press and hold the power on/off button while the handle remains on the charger.
3: Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4: Release the power on/off button-
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink
green 2 times to confirm activation.
- Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further. Hope to speak to you soon!
Kind regards,
Written by a customer while visiting philips.com
Posted by: wfla
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] gave it away to Salvation Army never saw it again!
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, October 10, 2022
Hi,
Thanks for your review regarding your new Sonicare toothbrush. We are sorry to hear that your new toothbrush did not work as expected, what a shame that you'll never see it again. To help a new user transition to a new Sonicare power toothbrush, this model has an EasyStart feature activated. This feature gently increases the power over the first 14 brushings to help the new user adapt to brushing with a Philips Sonicare toothbrush.
If you decide to try again with another Sonicare toothbrush, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Thanks for your review regarding your new Sonicare toothbrush. We are sorry to hear that your new toothbrush did not work as expected, what a shame that you'll never see it again. To help a new user transition to a new Sonicare power toothbrush, this model has an EasyStart feature activated. This feature gently increases the power over the first 14 brushings to help the new user adapt to brushing with a Philips Sonicare toothbrush.
If you decide to try again with another Sonicare toothbrush, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Kind regards,
Written by a customer while visiting philips.com