Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Customer Rating
4
Great product with a couple tweaks
on September 19, 2021
Posted by: jennifer122105
Gender:Female
[This review was collected as part of a promotion.] Love the product, but I think it could use a couple improvements. 1) Product is wobbly on the base and easily knocked over. 2) I wish the lid would lock onto the top of the brush - also easy to knock off 3) personal preference, but I wish that the brush head was a little larger 4) I really wish it would have came with a USB block to plug into the wall - I shouldn’t have to steal the charger from my phone to use. Despite all of this, I really enjoyed the product and felt like it worked well for me.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
The product keeps my mouth clean
on October 6, 2021
Posted by: Eviitaa79
Gender:Female
[This review was collected as part of a promotion.] The product is good but there is a couple of things I don't like. I feel that the settings are too strong maybe they should add a lighter setting. Also the toothbrush head is small and I need to add more toothpaste during my brushing. The product does however keep my teeth cleaned immaculately! My teeth are whiter!
I would recommend this to a friend!
Response from philips.comBy Philips Consumer Care , December 7, 2021
Hello,
Thank you for taking the time to leave this review, We're glad to hear that your Sonicare is doing a good job in keeping your mouth clean, but we are sorry to hear that the settings feel a bit strong for you. We will take your feedback into account to further improve our products and services.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thank you for taking the time to leave this review, We're glad to hear that your Sonicare is doing a good job in keeping your mouth clean, but we are sorry to hear that the settings feel a bit strong for you. We will take your feedback into account to further improve our products and services.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook (https://bit.ly/3yBQ1qb) and Twitter (https://bit.ly/3g2fXmw). Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Vibrates too much
on October 6, 2021
Posted by: redcodefsu
Gender:Male
[This review was collected as part of a promotion.] I used this toothbrush twice before giving up. It vibrates extremely hard and I was afraid my fillings would come out. I don't understand the concept of a vibrating toothbrush to clean teeth.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
5
Amazing! Love all the features
on December 28, 2021
Posted by: Jewelsjk44
Gender:Female
[This review was collected as part of a promotion.] I need a new electric tooth brush. I have an older sonic. This toothbrush is so light. It feels like a regular toothbrush in my hand. It charges quickly and lasts a long time. It has a timer to tell you to switch to a different section of your mouth, brushing to hard, when to replace the head and a high/low intensity. You can turn most of the features off of you like. I love how small it is, fits nicely in my hand and is easy to maneuver in my mouth. The battery life is awesome can easily be taken on vacation and not worry about the charger. I will definitely be getting more for the rest of my family. The replacement heads are comparable in price compared to other brands.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
4
Affordable
on December 29, 2021
Posted by: cass
[This review was collected as part of a promotion.] This review is for the Sonicare 4100. I had my previous sonicare for over 15 years. It still works great but no longer looks great. Also the battery no longer lasts long. I thought I would try this as a replacement. This is a good toothbrush. It is missing a few settings that I currently have. My old toothbrush has a sensitive setting and a massage setting(for your gums). I never use the massage but do always use the sensitive. The 4100 does not have a sensitive but the lower setting is only a little more powerful. It works for me. I do like that it has a sensor to make sure you don't brush too hard. One little annoyance for me is the charger being a usb. I know it isn't a huge deal and everyone has those blocks to plug it into but it still annoys me. For a more affordable toothbrush, I think this one will meet your needs.
Written by a customer while visiting philips.com
Customer Rating
2
So so operation
on January 14, 2022
Posted by: Powerhouse s
Gender:Male
[This review was collected as part of a promotion.] Works when it wants to, have to push button multiple times, tooth brush vibration is strong one time and weak the next.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 17, 2022
Hi,
Thanks for your review regarding your 3100 Series Sonicare toothbrush. We are sorry to hear that it's performance is lower than expected, we will be more than happy to help you with these issues. Could you check the power button and surrounding area are cleaned thoroughly, as toothpaste residue can build up in this area and cause the power button to not function correctly. Regarding the vibration, make sure to use genuine Philips brush heads with your Sonicare. Also, you can disable the easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare toothbrush to deactivate the easy-start feature.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for your review regarding your 3100 Series Sonicare toothbrush. We are sorry to hear that it's performance is lower than expected, we will be more than happy to help you with these issues. Could you check the power button and surrounding area are cleaned thoroughly, as toothpaste residue can build up in this area and cause the power button to not function correctly. Regarding the vibration, make sure to use genuine Philips brush heads with your Sonicare. Also, you can disable the easy-start feature to increase the vibrations. You can find detailed instructions in the user manual that came with your Philips Sonicare toothbrush to deactivate the easy-start feature.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
5
Next level clean
on April 16, 2022
Posted by: SayFforFrank
Gender:Female
[This review was collected as part of a promotion.] Definitely a five star rating when it comes to the overall end results. I love that there are two speed settings, and the pressure sensor. I've had this toothbrush for three months and I could feel the clean difference after the first brushing. My teeth, especially my back molars feel especially clean, all due to the small toothbrush head. I can reach all angles of my teeth with minimal effort. Additionally, a full charge lasts about a week so I don't have to keep it on the charger, not does my charger take up 'sink counter space.
Based on my experience, the price, and the results, I would highly recommendations toothbrush.
Based on my experience, the price, and the results, I would highly recommendations toothbrush.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Product vibration is very average
on May 17, 2022
Posted by: TTman
Gender:Male
[This review was collected as part of a promotion.] it does not vibrate hard enough to thoroughly clean the teeth. very disappointed in results
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 23, 2022
Hi,
Thanks for reaching out to us regarding your Philips Sonicare 3100 Series toothbrush. We are sorry to hear of your disappointing experience so far, and hope we can improve your next brushing session! This Philips Sonicare model comes with the EasyStart feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. If you'd like to deactivate this feature, you can follow these steps:
1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4. Release the power on/off button.
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation. Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Thanks for reaching out to us regarding your Philips Sonicare 3100 Series toothbrush. We are sorry to hear of your disappointing experience so far, and hope we can improve your next brushing session! This Philips Sonicare model comes with the EasyStart feature activated. The EasyStart feature gently increases the power over the first 14 brushings to help you get used to the brushing with the Philips Sonicare. If you'd like to deactivate this feature, you can follow these steps:
1. Put the handle on the plugged-in charger.
2. Press and hold the power on/off button while the handle remains on the charger.
3. Keep the power on/off button pressed until you hear a single short beep (after 3 seconds).
4. Release the power on/off button.
- Triple tone of low-med-high means the EasyStart feature has been activated. The battery level indicator light will also blink green 2 times to confirm activation. Triple tone of high-med-low means the EasyStart feature has been deactivated. The battery level indicator light will blink amber 1 time to confirm deactivation.
If you have any further questions, please feel free to get in touch via social media. We’re available 24/7 on Facebook and Twitter. Alternatively, you can reach out to us via the contact page on our website www.philips.com/support. One of our colleagues will then try their best to help you further.
Hope to speak to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com