Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: VERY Disappointed123
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very DISAPPOINTED with the Philips Co. I was suppose to get a tooth brush for registering my purchase but when I did I was told that that was no longer the case!
Written by a customer while visiting philips.com
Posted by: PandaPotions
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] The quality of this toothbrush has gone down from the previous one I ha. It's a lot lighter and feels cheaper quality. Let's not even talk about the charging base. Actually let's talk about it. It was a USB charger with an extremely short cord. I don't know how i was going to plug it in and be able to charge my toothbrush properly. I now just use my old charging base that actually plugs into the wall instead of having to buy a USB block.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
4
Fine results with an unfortunate design flaw.
on November 12, 2025
Posted by: KimmerState
Verified Purchase:Yes
[This review was collected as part of a promotion.] Overall, the 4100 Series performs well, massages gums gently and provides a thoroughly cleaning. A few weaknesses: the thumb activation button deteriorates too quickly. A fingernail can puncture the covering of this button, which is unfortunate and unintentional as it can be difficult to operate the button without at least some small part of the fingernail coming in contact with its surface.
Written by a customer while visiting philips.com
Posted by: Sandy B
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used Phillips Sonic Care toothbrushes for many years. This one was disappointing. It hardly feels like it brushes my teeth at all. It’s very very soft. I even put the toothbrush head from another Sonic Care toothbrush and it is still way too soft.
Written by a customer while visiting philips.com
Posted by: Mango11
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've used Sonicare toothbrushes for many, many years. I believe this is the 4th one that I've owned. Over the years I've seen more features get added to the toothbrush but the quality keeps getting worse. In fact, the last one I owned broke after only two and a half years.
This new one is a smaller diameter than prior models and that is good. What I don't like is I have to reset the vibration level after recharging the battery. I don't know why the default is set to the low setting because that one just doesn't feel like it's cleaning my teeth. The higher setting is more consistent with the intensity of the prior models and that should be the default.
This new one is a smaller diameter than prior models and that is good. What I don't like is I have to reset the vibration level after recharging the battery. I don't know why the default is set to the low setting because that one just doesn't feel like it's cleaning my teeth. The higher setting is more consistent with the intensity of the prior models and that should be the default.
Written by a customer while visiting philips.com
Posted by: DDJ52
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I am a RDH and have always recommended the Sonicare but this model falls short! It does not have the power of the previous models.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, November 29, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Customer Rating
1
Poor Quality - Breaks in 2 Years. NOT WORTH THE $
on December 23, 2025
Posted by: Mike112753
Gender:Male
These product are great until they decide to last only 2 years and then break. There is apparently a problem with a screw becoming loose, and that causes the vibration to completely break. I've had 2 that both have broken right after the 2 year mark... funny enough that their "warranty" lasts 2 years. I'd recommend going OralB given I have a couple family members that have had their OralB brushes for 10+ years.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, December 25, 2025
Hi there, we’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram @Philips or X (Twitter) @PhilipsCare. Your questions and concerns are important to us, and we're here to help. Hope to speak to you soon! Best regards, Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Notafanhelp
Verified Purchase:Yes
[This review was collected as part of a promotion.] Won't hold a charge few weeks old. Need a replacement
No, I would not recommend this to a friend.
Response from philips.comBy AlexandraRevekka Emmanouilidou, Philips Consumer Care, January 9, 2026
Hello!
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
We’re sorry to hear about your experience, and thank you for bringing this to our attention. We'd like to look into your case immediately and ensure a prompt resolution for your issue. Please consider reaching out to us.
We are available on social media, Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use social media, you can also get in touch via our contact page ( https://www.usa.philips.com/c-w/support-home/support-contact-page ).
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com