Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: Tsibley898
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Toothbrush doesn't vibrate that well and I feel like I don't get a good cleaning
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, March 21, 2025
Hi Tsibley898,
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Thank you for letting us know about your concern, and we're sorry for any inconvenience this has caused you. Here are a few steps that can help:
Charge the Toothbrush: Ensure the toothbrush is fully charged. Place it on its charging base and let it charge for at least 24 hours.
Check the Brush Head: Examine the brush head for wear and tear. If the bristles are frayed or worn out, replace it with a new one. We Philips recommends changing the brush head every 3 months.
Clean the Brush Handle and Head: Remove the brush head and thoroughly clean both the handle and the head. Build-up of toothpaste and debris can sometimes affect the performance.
Check if your warranty: Sonicare Toothbrush have a 2 year warranty. If your Toothbrush is still under warranty, please consider reaching out to us.
If this doesn't help, please consider reaching out to us. We're available on Facebook (@Philips) and X (@PhilipsCare). you can also reach out to us via the contact page:https://www.usa.philips.com/c-w/support-home/support-contact-page#n62Contact=PERSONAL_CARE_GR%2BTOOTHBRUSHES_CA. We're more than happy to assist you!
Hope to hear to you soon!
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Me50
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Was great for a week and quit working. Bought 4 and the other 3 are good.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, March 24, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with your Sonicare, and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please reach out to us via Social Media on Facebook/Instagram (@Philips) or X (@PhilipsCare). If you don't use Social Media, you can also get in touch via our contact page: www.Philips.com/contact.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dory503
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my toothbrush!! It cleans my teeth so good! I have never had a toothbrush like this before. I would recommend this toothbrush to everyone! I got my daughter the same toothbrush and she loves it too.
Written by a customer while visiting philips.com
Posted by: BrushingMoreOften
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I don't feel my teeth get as clean. I feel like I need to brush every few hours. Going back to an Oral B.
No, I would not recommend this to a friend.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, April 23, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with our product and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We are available 24/7 on Facebook, Instagram and Twitter @Philips. Your questions and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Kim9099999
Verified Purchase:Yes
I bought it because my other toothbrush broke way too soon.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, April 25, 2025
Hello.
Thank you for sharing your feedback with us and for giving our products another try. We hope this will be the right match for you and your routine. If you have any remaining questions from your last purchase, we would love to answer them and hand out some tips. Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.ca/c-w/support-home/support-contact-page.html).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for sharing your feedback with us and for giving our products another try. We hope this will be the right match for you and your routine. If you have any remaining questions from your last purchase, we would love to answer them and hand out some tips. Please feel free to contact us through social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips) and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.ca/c-w/support-home/support-contact-page.html).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: JKLiv
Verified Purchase:Yes
[This review was collected as part of a promotion.] The product takes some getting-used-to. But, it works well after gaining comfort. I am disappointed though in the promise that I would receive a free brush refill attachment on purchase only to find out that the offer had EXPIRED once I bought it. Bait-and-switch csuse me to reduce my rating by a FULL STAR.
Written by a customer while visiting philips.com
Posted by: Cleo17
Verified Purchase:Yes
[This review was collected as part of a promotion.] It stopped charging. I also don't understand why there isn't a regular plug on the end to plug it in.
Response from philips.comBy Philips Consumer Care, July 28, 2025
Hi there,
We’re truly sorry to hear about the experience you've had with the Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
We’re truly sorry to hear about the experience you've had with the Sonicare 4100 Series toothbrush and thank you for bringing this to our attention.
We'd like to look into your case immediately and ensure a prompt resolution for your issue.
Please consider reaching out to us via one of our social media channels. We're available 24/7 on Facebook, Instagram and Twitter @Philips. Your feedback and concerns are important to us, and we're here to help.
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Dreamer22
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great toothbrush! Lightweight and like the two speeds for brushing and plaque removal..
I would recommend this to a friend!
Written by a customer while visiting philips.com