Customer reviews from philips.com
Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Average customer rating
4.4
(2,967 Reviews)
Rating breakdown 2,967 reviews
5 Stars
2,014
4 Stars
511
3 Stars
190
2 Stars
120
1 Star
132
88%of customers recommend this product.
(
2,157 out of
2,460)
Customer Reviews for Philips - Sonicare 3100 Electric Toothbrush with Pressure Sensor, HX3681/04 - Black
Posted by: SaySay
Verified Purchase:Yes
[This review was collected as part of a promotion.] Stopped working after a week...registered product to warranty it out and the site is not user friendly to find where to warranty it out. Also after registering product it tells me there is nothing registered when I logged in.
No, I would not recommend this to a friend.
Response from philips.comBy Tauseef, Philips Consumer Care, August 3, 2024
Hi there,
Thank you for writing your review and we are sorry to hear that Philips Sonicare 3100 Series Toothbrush stopped working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Thank you for writing your review and we are sorry to hear that Philips Sonicare 3100 Series Toothbrush stopped working.
All our Sonicare products come with a 2-year warranty. You can submit a warranty toothbrush exchange online here: https://philips-us.infotip-rts.com/Home.xhtml?&Page=ServicePg1&%20NoFefCheck=1&Producer=philips&retailer=Philipssocial24/7.
If you have any additional questions, please get in touch via Social Media. We’re available on Facebook (@Philips) and X (@PhilipsCare). Don’t worry, if you don’t use Social Media, you can also reach out to us via our contact page: www.Philips.com/contact.
Kind regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Garciabuca
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had Oral B for many years and thought a Phillips would be a step up but unfortunately it is a step down. Poor power and the black one stains easily in the bottom even with routine cleaning.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 14, 2025
Hello Garciabuca,
We are very sorry for your unfortunate experience with our products and thank you for letting us know. The satisfaction, quality and safety of our customers is our primary goal when developing new products, and you can be assured that Philips takes all matters reported to us regarding this case very seriously. If you need more information, you can contact us via social media, we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to talk to you soon!
Best regards,
Philips Consumer Care
We are very sorry for your unfortunate experience with our products and thank you for letting us know. The satisfaction, quality and safety of our customers is our primary goal when developing new products, and you can be assured that Philips takes all matters reported to us regarding this case very seriously. If you need more information, you can contact us via social media, we are available on Facebook (@Philips) and Instagram (@Philips). Alternatively, you can contact our Philips Consumer Care team at https://www.usa.philips.com/c-w/support-home/support-contact-page.
Hope to talk to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Cougar2
Gender:Female
Verified Purchase:Yes
Gentle pressure made my teeth tingle/tickle so much I gave up after only 4 uses.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 15, 2025
Hi Cougar2,
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for taking the time to give us a feedback, we just want to let you know that we are more than happy to have you! We're sorry to hear that your having an issue using our tooth brush, this is not the kind of experience we want for our customers. You can also try this steps: If your Sonicare model has multiple modes, switch to a gentler or sensitive mode designed for people with sensitive teeth and gums,let the toothbrush do most of the work. Apply only light pressure and guide the brush over your teeth without pushing hard.
If this doesn't work or is there's anything else we can help you with please don't hesitate to reach out to us. We're available on Facebook (@Philips) and X (@PhilipsCare), Instagram. you can also reach out to us via the contact page:https://www.philips.ca/c-w/support-home/support-contact-page. we're glad to have you!
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Yots
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was using a battery operated toothbrush, but wow, this one is so much better, will never go back to the other kind
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: Sandy0704
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this replacement for my Sonicare which I owned for 10 years. I am basically using this new one as a "manual" toothbrush as it has no vibration. I am extremely disappointed. I have discarded the box as I trusted this new model would last as long as my last one. I am disabled and housebound and unable to return it. I've read all troubleshooting and many reviews and cannot solve problem.
No, I would not recommend this to a friend.
Response from philips.comBy Ourania Gianni, Philips Consumer Care, January 10, 2025
Hi,
Thank you for letting us know about your experience with our products, we are really sorry that our product did not meet with your needs.If you still have more questions, we would like to help consideraring your position so that we can resolve this issue.We kindly invite you to
please contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Thank you for letting us know about your experience with our products, we are really sorry that our product did not meet with your needs.If you still have more questions, we would like to help consideraring your position so that we can resolve this issue.We kindly invite you to
please contact us via social media. We're on [Facebook](https://www.facebook.com/Philips), [Instagram](https://www.instagram.com/Philips), and [X](https://twitter.com/PhilipsCare).
Not on social media? No problem. You can also contact us through our [Support Page](https://www.philips.co.in/c-w/support-home/support-contact-page).
Hope to talk to you soon!
Best regards.
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Bailzrox101
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] My teeth have never been cleaner. I mean it. I'm not sure why I didn't invest in one of these sooner. I was afraid it would be too abrasive on my pearly whites, but to my surprise it cleans effectively yet with a gentle touch. I will be using this product for the rest of my life.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
1
Would not purchase another sonic toothbrush.
on January 27, 2025
Posted by: Kolkat
Verified Purchase:Yes
[This review was collected as part of a promotion.] The sonic vibration doesn’t turn on when you press the on button. Sometimes it takes up to a minute. Sometimes it turns on and vibrates so hard it hurts my teeth. End up using the sonic toothbrush on the inside gums and then switch to my regular toothbrush.
Response from philips.comBy Dimitris Syrmopoulos, Philips Consumer Care, January 28, 2025
Hi,
Thank you for sharing your experience with your Philips Sonicare toothbrush. We’re sorry to hear about the issues you’ve encountered and understand the frustration this has caused.
This is not the experience we want our customers to have. Please stop using the toothbrush to prevent any further discomfort, and reach out to us directly so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and functions correctly.
You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Mentioning these details will help us prioritize and address your concerns promptly.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Philips Consumer Care
Thank you for sharing your experience with your Philips Sonicare toothbrush. We’re sorry to hear about the issues you’ve encountered and understand the frustration this has caused.
This is not the experience we want our customers to have. Please stop using the toothbrush to prevent any further discomfort, and reach out to us directly so we can assist you with this issue. We want to ensure you receive a product that meets your expectations and functions correctly.
You can contact us via social media on Facebook (facebook.com/Philips), Instagram (instagram.com/Philips), or X (twitter.com/PhilipsCare), or through our Support Page (usa.philips.com/c-w/support-home/support-contact-page). Mentioning these details will help us prioritize and address your concerns promptly.
Thank you for bringing this to our attention. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com
Posted by: Hecubus
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is my second Sonicare toothbrush. I had a previous one I had gotten around 2012 or so that lasted around a decade before it finally refused to charge and stay turned on, leading me to get this one. It just doesn’t seem to have the oomph of the previous one and I don’t feel it cleans my teeth as well. This one, while a pretty color, just isn’t as good.
No, I would not recommend this to a friend.
Response from philips.comBy Maria Gabrielyan, Philips consumer care, March 22, 2025
Hello,
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Thank you for your feedback. We are very sorry to hear that your experience with the 4100 series electric toothbrush was not as pleasant as you had hoped. We are committed to the satisfaction of our customers and use feedback such as this to make improvements.
If you have any questions, please get in touch via social media. We're available on Facebook (@Philips) and X (@PhilipsCare). Don't worry, if you don't use Social Media, you can also reach out to us via the contact page: https://www.usa.philips.com/c-w/support-home/support-contact-page
Hope to speak to you soon!
Best regards,
Philips Consumer Care
Written by a customer while visiting philips.com