Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8 out of 5
4.8
(23,897 Reviews)
Open Ratings Snapshot
Rating breakdown 23,897 reviews
5 Stars
20,502
4 Stars
2,627
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product. 
(
1,128 out of 1,315
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5 out of 5
5
Amazing product overall.
on January 24, 2026
Posted by: Bmac67
from Hornell, N.Y.
Expertise:Intermediate
Quick, intuitive. Great battery performance and case design. Finally, a phone that is better than advertised.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
4 out of 5
4
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 26, 2026
Hey Bmac67, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We love hearing how much you are enjoying the amazing capabilities of your device, and that you are finding it even better than expected. We have shared links to resources to help you discover all of the amazing features of your device, align the settings to your preferences, and answer any questions you may have along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
The camera is amazing!!
on April 10, 2026
Posted by: StolenDreams
[This review was collected as part of a promotion.] I use my s25 ultra daily for school! The "Galaxy AI" helps tremendously with my school work. I dont understand alot of the apa writing and its a breeze with the "Galaxy AI"!
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love it!!
on January 31, 2026
Posted by: 684teine
Expertise:Intermediate
Verified Purchase:Yes
I love the size, the features and everything about it it's amazing to me.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, February 2, 2026
Hi there 684teine, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are ecstatic to hear that you are so pleased with the size and capabilities of your new device. We have provided links to resources to help you maximize your experience, align the settings to your needs, and answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Solid cell phone
on February 26, 2026
Posted by: Stan
from Monument, CO
Expertise:Intermediate
Verified Purchase:Yes
Solid cell phone. Camera could be better and faster wireless charging could be MUCH faster.
I would recommend this to a friend!
Features
3 out of 5
3
Performance
3 out of 5
3
Design
3 out of 5
3
Value
2 out of 5
2
Response from Samsung USBy R&R Team, February 26, 2026
Hi there Stan, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are overall pleased with the usage of your device. We have provided a link to an article to help you discover the different camera settings and features for the best possible photos and videos. We have also shared a link to an article to help you maximize the charging speed. Lastly, we have provided a link to the Samsung Support Team to assist you any time you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Wall chargers and charging your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS00078994/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great feature
on May 7, 2026
Posted by: Wisenix96
[This review was collected as part of a promotion.] Photo and video quality is better than any phone I have had.
Fingerprint technology never works for me with any Screensaver on my phone. Wished you used the power button like on my tablet
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Awesome Camera
on September 11, 2025
Posted by: Kim L
Verified Purchase:Yes
I love this phone. The camera is absolutely AMAZING!!! I am so glad I upgraded when I did.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, September 12, 2025
Hi there Kim L, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra. We are ecstatic to hear you are so thrilled with the new features and usage of your device. We hope you'll reach out to us again in the future any time you have questions, or want to share additional feedback on any of your Samsung products. We appreciate you being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
James Whetsel
on January 29, 2026
Posted by: Cindy
Very nice phone indeed. Thank you for your support, James Whetsel Indiana.
Response from Samsung USBy R&R Team, January 30, 2026
Hi there Cindy, thank you for your feedback on your Samsung Galaxy 25 Ultra. We are so happy to hear that you are finding this device to be so nice. We have provided a link to the full manual for your device to help you fully explore the amazing capabilities of your device. We have also shared a link to the Samsung Support Team to assist you if any questions come up during your usage. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
My opinion
on February 4, 2026
Posted by: Linda
from Missouri
Verified Purchase:Yes
Still learning all the abilities and functions but so far it's been awesome
I would recommend this to a friend!
Response from Samsung USBy R&R Team, February 11, 2026
Hi Linda, thank you for taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are pleased with your inital usage of your device. We have provided a link to the full manual for your device to help you discover all of the amazing enhancements to your device. We have also shared a link to the Samsung Support Team if you have any questions as you continue using your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
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