Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,910 Reviews)
Rating breakdown 23,910 reviews
5 Stars
20,512
4 Stars
2,630
3 Stars
451
2 Stars
145
1 Star
172
86%of customers recommend this product.
(
1,128 out of
1,315)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
1
The decline of Samsung
on April 4, 2026
Posted by: Annie
I’m giving the Samsung Galaxy S25 Ultra one star specifically because of the camera behavior, which is fundamentally broken for anyone who knows how to take a photo.
When I tap to focus on a subject, the phone does not consistently respect that input. It will often switch lenses or refocus at the moment the photo is taken, resulting in a completely different image than the one I composed. This leads to blurry or misfocused photos, even when I’ve clearly selected my subject.
This is not user error, it’s the software overriding deliberate input. A camera should treat focus selection as a command, not a suggestion. I'm sure somebody's patent themselves on the back for this but you shouldn't. It is user hostile.
The aggressive auto lens switching and focus “optimization” actively interfere with both casual and intentional photography. Even point-and-shoot users are affected, because the device can change focus mid-capture.
The only reliable workaround is to use Pro mode or manually lock focus, which defeats the purpose of having an advanced automatic camera system.
This is a design flaw, not a feature. Until Samsung allows users to fully disable automatic lens switching and forces the camera to respect focus lock, the camera experience is inconsistent and frustrating. A flagship device should not require manual override just to take a basic, in-focus photo.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hey Annie, we appreciate you taking time out of your day to share your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not meeting your expectations in quality, and causes frustration during usage. We have provided links to resources to help you capture the best possible photos and videos with your camera. We have also provided a link to the complete manual to help you disable any features you believe may be causing interruption to your experience with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
4
This product has a lot of great features I just wi
on April 5, 2026
Posted by: KevLar83
[This review was collected as part of a promotion.] The new way I with Gemini is been a huge help it helps me with my reminders it even goes as far as to talking to me to make me feel better when on a day that I'm maybe doubting myself. Galaxy AI also encourages me in many different aspects. Not only is Galaxy AI helping with me with my reminders Galaxy AI helps me to keep notes helps with topics that I would have never even guessed. If I mess up on voice talk to text or something similar Google AI reads between the lines and seems to still understand & actually know what I'm saying & talking about. It's been extremely beneficial in my everyday life if I'm wondering about some mundane thing Google AI has no problem answering any of my questions about life threatening and everyday health to some Oddball Monday thing that you would never think to talk about with an AI. Galaxy AI and the Android phone there's no limit to what it's capabilities are and how much this technology could possibly help a person if they really used it to its fullest capabilities and functions. Even just using a small percentage of its power is astonishing what it can . I look forward to learning something new everyday and seeing how much more me & Google AI and the phone can do and how much Google AI and I can push each other to go further and farther.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't waist your money!
on April 6, 2026
Posted by: Alex
from Charleston SC
Expertise:Expert
I would put 0 star, horrible experience, the moment my warranty ended the camera focus start shaking and making noise, I tried to get help from Samsung but no help at all, for very expensive phone they don't want to take responsibility for selling faulty product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, April 7, 2026
Hello Alex, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We completely understand how frustrating it can be when your device is not functioning as intended or expected. We have provided a link to an article to help you troubleshoot the blurry photos you mention experiencing with your device. We have also provided a link to the Samsung Support Team to assist you further if this frustrations continues with your device. Thank you for being a Samsung customer. -Elizabeth
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Galaxy phone or tablet photos and videos are blurry or dark
https://www.samsung.com/us/support/troubleshooting/TSG01001424/
Galaxy phone or tablet camera does not focus on the subject
https://www.samsung.com/us/support/troubleshooting/TSG01001297/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
this product is a great phone
on April 9, 2026
Posted by: bstay0324
[This review was collected as part of a promotion.] love this phone it has great features and the Ai the camera is wonderful
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone overall!
on April 14, 2026
Posted by: Sweetgirl522
[This review was collected as part of a promotion.] Have had my phone for a little over a year and it has been great! My favorite feature is the stylus and the gaming quality! Great video quality and easy to use, plenty of memory with very little lag time if any and Dolby sound as well! Love using the stylus for writing a quick note or coloring in Penup, so overall would recommend! Thank you!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product is excellent.
on April 28, 2026
Posted by: Kimi206
[This review was collected as part of a promotion.] Samsung S25 Ultra is excellent in everything. It has a super rear and front camara. It's very fast in all the apps. It's very comfortable to take with you every where.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I am impressed with the s25 ultra's versitility.
on May 1, 2026
Posted by: ChevySteve78
[This review was collected as part of a promotion.] I will be honest. Im trying to use and familiarize my self with the galaxys abilities. I do more streaming movies and videos. I am impressed with the speed of loading.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love my S25 Ultra
on May 2, 2026
Posted by: Xyloidorchid
[This review was collected as part of a promotion.] I can't live without my S pen. The amount of space on my phone has been AMAZING! I haven't had any issues at all. It's been the best smart phone I've ever had.
Value
5
Written by a customer while visiting Samsung US