Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,810 Reviews)
Rating breakdown 23,810 reviews
5 Stars
20,469
4 Stars
2,618
3 Stars
439
2 Stars
134
1 Star
150
86%of customers recommend this product.
(
1,024 out of
1,185)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
5
I love this phone! It has so many features!
on April 22, 2026
Posted by: SamsungFan33
[This review was collected as part of a promotion.] Galaxy AI is so helpful and intuitive. I use my phone for personal and work and it keeps up with everything I throw at it. Could I survive without it? Yes. But do I WANT to? That is a big N-O!!! This phone keeps me organized, helps me shop, helps me helps my son with homework, now if it could only figure out how to cook dinner...
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung S25 Ultra is a good phone.
on April 24, 2026
Posted by: Legitgxy
[This review was collected as part of a promotion.] I've been enjoying the S25 Ultra, its is my first new flagship phone ive owned and im not disappointed, using the galaxy ai mixed with my other tech products including the galaxy watch 5 and buds 3 pro, this phone is fast and has good battery life to last me all day and good performance for the games I play on my phone, I am excited to trade this down the line for a S26 Ultra or a Fold 7.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Screen, wonderful S pen and great AI!
on April 24, 2026
Posted by: Meridian
[This review was collected as part of a promotion.] Great Galaxy AI integration with OS and apps. Fast cpu and excellent camera.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!!
on April 25, 2026
Posted by: HugeHeffner
[This review was collected as part of a promotion.] The S25 Ultra is faster than my morning coffee. The camera zooms so far I can basically see what my neighbors are having for dinner. Galaxy AI handles the heavy lifting while I just try to look smart. It’s officially the only member of the family that actually listens to me.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
terrible display vs previous models will return
on January 31, 2025
Posted by: disappointed
Returning the phone! The screen is terrible. Artifacts and glitches in menus; colors are muted, contrast is awful. Went through every option to try and make it tolerable. The vivid slide bar is useless. My s21 with "eye protecton" on has a sharper more vibrant display. Why have a high quality camera when all the pictures look terrible on the screen? I have never been more disappointed in a phone. I have had multiple generations of Samsung phones; unless they do something about the display this will unfortunately be my last.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, February 7, 2025
Hello there, we appreciate your feedback on your Samsung Galaxy S25 Ultra. We understand how frustrating it can be when your new device is not meeting your expectations in appearance andfunctionality. In your settings if ‘Natural’ is selected in Screen mode, or ‘Eye comfort shield’ or ‘Adaptive color tone’ is enabled in Display settings, you are not able to adjust the ‘Vividness’ option as the ‘Advanced settings’ does not appear on the settings menu. We have provided links to the full device manual to help you further with these features, and to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
1
Battery life is laughable. A full charge at 7 AM
on November 8, 2025
Posted by: S25ultrafreezePenLemon
[This review was collected as part of a promotion.] Battery life is laughable.
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
A full charge at 7 AM drops to 15% by early afternoon with light use: email, Slack, browsing, no gaming. I’ve disabled 5G, killed background apps, turned off always-on display, capped refresh rate at 60 Hz—nothing works. It drains faster than my three-year-old S21 Ultra on its last legs. Even overnight idle drains 12-15%. Embarrassing for a 5,000 mAh battery and “ultra-efficient” Snapdragon 8 Elite.
Freezing is constant.
Multiple times daily the phone locks up for 10-30 seconds. Open the camera? Freeze. Switch apps? Freeze. Type a message? Freeze. Everything I tried to do during the hang suddenly floods in at once. I’ve factory reset twice, cleared cache partition, booted in safe mode—same garbage every time.
The S Pen is useless.
Tap one spot, it registers two inches away. Drawing straight lines is impossible; the cursor jumps like it’s drunk. Air gestures fail half the time. My 2019 Note 10+ had a far more accurate pen. Samsung clearly broke something here.
Touch response is broken.
I have to jab the screen 4-5 times for a single tap to register. Scrolling stutters, swiping lags, typing is infuriating—letters either don’t appear or double-type. I removed the screen protector, cleaned the display, recalibrated touch sensitivity—zero improvement. It’s not my fingers; every other phone in the house works fine.
Performance is slower than last-gen.
Apps take forever to open, multitasking hiccups, even the home animation stutters. This thing has 16 GB o
Value
1
Response from Samsung USBy R&R Team, November 10, 2025
Hey there, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We know how important your phone is to you every day, and we would love nothing more than to assist you with your frustrations. We have provided links to help you maximize the battery life, if the intelligent battery is not making the necessary adjustments to the consumption automaticalllly as intended. We have also shared links to help you maximize the speed, display responsiveness, and freezing you mention experiencing. We have provided a link to an article to help you with the redesigned features of the S Pen and usage with your device. We have lastly, shared a link to the Samsung Support Team to offer additional assistance and options for resolution if your frustrations continue with your device. We appreciate you being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
How to adjust refresh rate options on your Galaxy phone or tablet
https://www.samsung.com/us/support/answer/ANS10003396/
Galaxy phone or tablet's screen is frozen or responds too slowly
https://www.samsung.com/us/support/troubleshooting/TSG01001765/
Samsung phone or tablet freezes and crashes
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on February 22, 2025
Posted by: Pamtara
[This review was collected as part of a promotion.] Love Gemini. Style more appealing. Great phone overall.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone
on April 2, 2025
Posted by: J cook
from Seattle
Expertise:Intermediate
I love Samsung but I have some major issues with the phones. First thing is the screen glare and brightness are definitely not what they say. Even in cloudy skies the screen is almost unusable even with all the settings turned all the way up. The glare is not as bad as the s23 ultra but still terrible. It has to be dark to even see the screen. Second thing is the camera. DO NOT SAY THE CAMERA TAKES GREAT PICTURES. The s23 ultra took way better pictures at night and low light. The zoom is a joke. I can't zoom in more than 10x before it gets so grainy and will not focus at all. My suggestion is do not put out another phone until you fix the issues with the current one. Because I will not waste my money on another phone and if you don't then it's goodbye Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
4
Value
3
Response from Samsung USBy R&R Team, April 3, 2025
Hi there J cook, thank you for your feedback on your Samsung Galaxy S25 Ultra. We completely understand how important your device is to you, and the frustration that can come when your device is not operating as expected or intended. We have provided a link to an article to help you with the camera settings and features of your new device. We have also provided a link to the full device manual to help you with the display settings. Lastly, we have provided a link to the Samsung Support Team to help you with any features you feel are not operating as intended with your device. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US