Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(23,810 Reviews)
Rating breakdown 23,810 reviews
5 Stars
20,469
4 Stars
2,618
3 Stars
439
2 Stars
134
1 Star
150
86%of customers recommend this product.
(
1,024 out of
1,185)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Posted by: Clip
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
The s25u is a powerful phone with decent battery. I tried the flips for a couple years but came back to ultra for better cameras. I wish they would include a bigger battery or removable battery. Like phone a lot. Decided to update during a recent double rewards promotion.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy R&R Team, February 19, 2026
Hi there Clip, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We are ecstatic to hear that you are finding this device to be such a powerhouse of processing and that you are enjoying the camera quality to capture amazing photos and videos. We have provided links to articles to help you maximize the battery life of your device. We have also shared a link to the Samsung Support Team to assist you any time you have questions about your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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X
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Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Customer Rating
4
Excellent model with great features.
on April 9, 2026
Posted by: Texpar
[This review was collected as part of a promotion.] The Samsung Galaxy S25 Ultra feels like the moment Samsung finally decided to stop chasing extremes and instead refine what already worked. It’s still unmistakably an Ultra device — big, premium, powerful — but this year’s model leans into comfort and polish more than brute force. The new rounded titanium frame makes it noticeably easier to hold, and the massive 6.9‑inch AMOLED display remains one of the best you can look at on any phone, with brightness and clarity that make everything from outdoor use to HDR video feel effortless.
Performance is exactly what you’d expect from a flagship running the Snapdragon 8 Elite for Galaxy: fast, cool, and consistent. Apps open instantly, games run smoothly, and Samsung’s extended software support means this phone is built for the long haul. The AI features are a mixed bag — some, like live translation and on‑device summaries, feel genuinely useful, while others come across as novelties you’ll try once and forget. Still, the fact that most of it runs locally gives the phone a sense of speed and privacy that cloud‑dependent AI can’t match.
The camera is excellent!!!
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible phone, one UI is garbage, not friendly
on April 13, 2026
Posted by: Thadius
[This review was collected as part of a promotion.] As title, fonts and size are a nightmare to change if at all, for those with poor eyes a menace, Samsung ignored pleas for changes for almost 2 years will not be buying again, Samsung spit in users and customers faces. UI vastly inferior to Gemini, erases Google data, done being a customer of such an arrogant ignorant company, good luck winning users back 🤬
Value
1
Response from Samsung USBy R&R Team, April 15, 2026
Hello Thadius, thank you for sharing your feedback on your Samsung Galaxy S25 Ultra. We know that getting a new device can come with a learning curve and cause frustration as you try to align the settings to your needs and preferences. We have provided a link to the complete manual for your device to help you with your exploration and alignment. We have also shared a link to the Samsung Support Team to assist you further if you have questions during your usage. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
That bezel-less life
on April 19, 2026
Posted by: SnowPrince
[This review was collected as part of a promotion.] Just upgraded to the Galaxy S25 Ultra and I can't stop staring at this screen. Samsung finally hit that 'all-screen' look I’ve wanted for years. The new Gorilla Armor 2 really helps keep the reflections down, so those vivid AMOLED colors pop even more. It feels like you're just holding a floating piece of glass. Truly the king of displays.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great features.
on April 19, 2026
Posted by: Raymond
[This review was collected as part of a promotion.] The Galaxy AI is outstanding. It was made my daily life so easy and research has become so so easy. I love this and can just imagine how the next will be.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome device
on April 20, 2026
Posted by: Phyzics
[This review was collected as part of a promotion.] I upgraded to the S25 Ultra from the Note 10+ in February and It was definitely worth the upgrade. I wasnt a big fan Ai, but after playing around with Galaxy Ai I must so i have grown to like it a lot and using it more often. I have no complaints about this phone.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!
on April 20, 2026
Posted by: PurpleBasil420
[This review was collected as part of a promotion.] The best phone hands down I have ever owned. The phone is amazingly fast with absolutely no glitches. It doesn't matter if I'm gaming or using multiple apps at the same time for work. Galaxy AI makes everything from writing a text to editing a photo a simple streamlined process and feels like another brain.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Glad i picked this phone
on April 20, 2026
Posted by: Setsuna200
[This review was collected as part of a promotion.] I wanted to upgrade to originally a s24 ultra but then I went all in getting a s25 ultra with the 1 terabyte of storage. I know I go thru storage fast so going for the smaller storage would be a terrible idea. I actually enjoy this phone and has worked flawlessly. Using the pen allows me to write my notes so I don't have to look like I am texting when I am at work. So I can clearly say that I can reccomend this phone.
Value
5
Written by a customer while visiting Samsung US