Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Average customer rating
4.8
(24,243 Reviews)
Rating breakdown 24,243 reviews
5 Stars
20,791
4 Stars
2,669
3 Stars
465
2 Stars
146
1 Star
172
86%of customers recommend this product.
(
1,132 out of
1,319)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S25 Ultra 512GB (Unlocked) - Titanium Silverblue
Customer Rating
3
excellent product
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] Overall, the phone is great, but personally, I feel it tends to overheat when playing games. The S Pen should have Bluetooth connectivity like the previous version, and the camera protectors leave much to be desired.
But to be honest, I really like my phone. The battery lasts a long time, its AI is fantastic, and it's one of my best investments
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hi there Pipo17, thank you for sharing your experience of your Samsung Galaxy S25 Ultra. We are pleased to hear that you are overall happy with the usage of your device. We have provided a link to an article to help you with the temperature of your device. We have also shared a link to an article to help you with the redesigned features of your S Pen and integrate them in to your usage. We have lastly, provided a link to the Samsung Support Team to assist you further if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Keep your Galaxy device at its normal operating temperature
https://www.samsung.com/us/support/answer/ANS00076952/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
3
That product has some great features
on May 21, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I wish they would have kept the notification blue sign like on the Note 20 to let you know somebody's calling you on the phone and I wish they would have kept the Imaging for your pictures the eraser where they can erase the back drops of things that's fine on the 25 but I wish they would have kept that when you can do the image of the pictures and clean it up like on the Galaxy Note 20 they ask feature is pretty fine
Value
3
Response from Samsung USBy R&R Team, May 21, 2026
Hey LoveBird, thank you for sharing your experience of your Samsung Galaxy S25 Ultra with us. We understand that upgrading to a new device can come with a learning curve as you adjust to different settings and capabilities. We have provided a link to the complete manual for your device to help you with the edge lighting that can alert you to notifications, and the features of Galaxy AI that can help you edit your photos. We have also shared a link to the Samsung Support Team to assist you if you have questions about your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Fabulous, sleek and Ruthless!!!
on May 21, 2026
Posted by: Lemon77
[This review was collected as part of a promotion.] Looking for a phone that's amazing in every way? This is it!!! Videos? Stunning!!! Selfies? Gorgeous!!! Galaxy AI? It's like talking to a real person!!! THIS IS THE PHONE OF THE FUTURE!!! Oh, and the Galaxy AI can even create music?😎
The Future is Now
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pretty decent
on May 21, 2026
Posted by: LomJD13
[This review was collected as part of a promotion.] The GALAXY S25 is pretty cool. I use it for DIY and true story youtube videos, other than transmitting phone cals.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Everything that you need in a phone
on May 21, 2026
Posted by: vuzl7367
[This review was collected as part of a promotion.] I use this phone for travel, maps, translations, streaming, Galaxi AI help when I need it. The phone is incredibly fast, has more features than I use or need. I can't imagine that any other phone can be better than this one. Highly recommend
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great purchase
on May 21, 2026
Posted by: Tiiny1
[This review was collected as part of a promotion.] Love this phone and the Galaxy A.I features to clean up photo's. I decided to get this phone when the Ultra 26 became available so I got a really good deal on it. Tons of space for photo's
, 1T which is a relief not having apps and photo's slow down the speed.
, 1T which is a relief not having apps and photo's slow down the speed.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
So far it has been the best samsung I've owned.
on May 21, 2026
Posted by: Ilin3st
[This review was collected as part of a promotion.] I play call of duty mobile for hours and it doesn't heat up.
I also use Samsung bixby Ai and I strongly recommend you use it if you have a Samsung. Its has been revamped and I love eat. Helps me stay within my macros and helps me come up with meal plans for the week.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Performance Difference is HUUGE
on May 21, 2026
Posted by: HSpark117
[This review was collected as part of a promotion.] The S25U is such an overall improvement over its predecessor. I had an S23 ultra previously. The gaming performance feels smoother on this new device. I also really enjoy using the galaxyai features. My favorite one by far is the call screening feature. The feature uses AI to ask the caller their name and what they're calling for. And when im in a pinch, the writing assist is amazing for quick, and well written responses to people.
Value
5
Written by a customer while visiting Samsung US